Endpoint Protection Small Business Edition

Experts

I have a non internet SEPM system, i have been updating the virus definitions using the.jdb files into the incoming folder.
This has been working great until yesterday

They disappear OK, and the SEPM Home page show the latest manger installed.
The Server status shows the 32bit and 64bit definitions have been completed.

BUT in the server liveupdate recent downloads there is only the previous definitions in here.

All of the clients are matching this previous definition.

WHy is the latest definition files not getting put into SEPM, I have tried ones from Jan and MArch, none work

Your help will be greatly appreaciated as I am getting very frustrated with this

Thanks in advance

Jubes

 Hope you are downloading the right JDB file
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100820002048

The definition set headings are divided in to 4 major categories:
1. Client installations on Windows Platforms (32-bit)
a. Symantec Endpoint Protection Client installations on Windows platforms (32-bit)
b. Symantec AntiVirus Corporate Edition Client installations on Windows platforms (32-bit)
2. Manager Installations on Windows Platforms (32-bit)
a. Symantec Endpoint Protection Manager installations on Windows platforms (32-bit) 
b. Symantec Antivirus Server installations on Windows platforms (32-bit)
3. Client installations on Windows Platforms (64-bit)
a. Symantec Endpoint Protection Client installations on Windows platforms (64-bit)
b. Symantec AntiVirus Corporate Edition Client installations on Windows platforms (64-bit)
4. Manager Installations on Windows Platforms (64-bit)
a. Symantec Endpoint Protection Manager installations on Windows platforms (64-bit) 
b. Symantec Antivirus Server installations on Windows platforms (64-bit)

navigate to

Drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content
delete anything below the numbered folders , do you see folders with december date?
 

Inside content folder there are the 2 large numbered folder, with todays date and a file called content.txt with todays date

I have downloaded the correct definition file, but I will do it again.

I have a 28.8k connection here btw.. :(
So sorry for the delay in replying, takes 5 mins to refresh page LOL

Jubes

ANy more ideas guys

Jubes

try again , should work this time ;)  

Rafeeq
SO i should delete the content.txt and then try again with a new .jdb?

Thanks

Jubes

 dont delete the txt file and the alpha numberic numbered folders, its just whatever inside those folders.
seems like its getting updated but not entering the db
once updated the DB , restart the sepm services 

The .jdb file does not move into the system if the SEPM services are not running.

once you have put the jdb and its been processed , restart the sepm service. 

Ok Tried with latest file from Symantec, vd30c820.jdb file, and still not working.

It says in the log file that it has loaded it, but nothing appears in the latest download section.
But the new definitions are getting put into the Inetpub/content folder, as they all have todays dates.

Any ideas guys

Jubes

what is the version of your sepm? if anything older install MU5
 

I think this is your problem
Security Content for Symantec Endpoint Protection clients and Symantec Endpoint Protection Managers are dated Dec 31 2009 even when using the latest definitions 

(The virus definition sticks on dec update)

If this is the case do as per this doc
Manually Applying the 2010 definitions patch to Symantec Endpoint Protection Manager (SEPM)

My definition filse stuck on April, 23th, the client shows April, 30th. The life update is working, but the Dates
shows still end of April. I need urgent help.

Thanks and Regards

Peter