Endpoint Protection

I have just upgraded our SEPM 12.1 to RU1. Everything seem to work OK with exception of Clients tab not showing up in SEPM console. All others (Home, Monitors, Reports etc.) are working OK but when I click Clients it only shows the progress bar and is loading endlessly. The only thing I can do is to kill javaw.exe process.

What could be a reason of this behaviour and how to fix it?

http://sepmservername:9090

will load remote console

when you log in , does it show the clients tab?

Are you using SBE edition.. if so there would be a tab called Computers, Instead of the Clients tab.

If not then please send us a screen shot. Also try to run a repair on SEPM.

Hi,

For initial troubleshooting please try to repair from add/remove programs.

I tried to repair SEPM but it didn't fix the problem.

I am attaching the screenshot of my SEPM console after clicking Clients/Klienty tab.

can you try the steps from this below link

Tuning the Performance of the Symantec Endpoint Protection Manager console

http://www.symantec.com/docs/TECH105179

Try the steps mentioned in the link which Pete has suggested. It could be due to a Java issue.

Hi,

Is it happening only for computers tab ? OR it's happening for Policies,Computers and Admin tab ?

It solved the problem - http://www.symantec.com/business/support/index?page=content&id=TECH178435

Thanks for your help.