Endpoint Protection

Hi All, 

I'm having trouble setting up scheduled resports in SEPM. I can set the report fine but the trouble arises when I try to email them to certain users. 

The weekly reports I have created send no bother, however, I have recently tried to set a few monthly reports. These wont send to the email addresses I input into the recipients.

As far as I have searched I dont think I have found anything on the forums yet, however, if someone knows of a thread point me over there please!

Thank you in advance,

have you verify setting ?

Creating notifications in the Symantec Endpoint Protection Manager

https://support.symantec.com/en_US/article.TECH91622.html

Configuring Symantec Endpoint Protection Manager to use SSL for sending email notifications

https://support.symantec.com/en_US/article.TECH169363.html

Thanks, Going to give the second link a try later today.

Will reply again to let you know if it works for me

Did it ever work? Has something changed?

no change, will discuss with the guys in this office. will update when i can

Could you make sure comma-separated email addresses are mentioned.

comma was in use.

Seems one of our email filters is blocking the .mht file format. 

Currently investigating if this can be changed to .pdf or other. if not i will have the filter allow these emails through

There is no way to change .mht

The SEPM is hard-coded to use .MHT attachments. At present, this format cannot be changed.

Those interested in additional extensions and formats may lend their support to this Connect Forum Idea (enhancement request): SEPM Scheduled Reports File Format

Some customers have reports successfully working around this limitation through the use of an app for their smartphone which enables Android and IOS to open .mht files

https://support.symantec.com/en_US/article.TECH173047.html

No need to investigate any further! thanks!!

I'll make my own changes, thank you all for your advice!