Endpoint Protection

When  i tried to upgrade my SEPM to 12 version, I dont know, why i am facing all kinds of problems.

Please help me!!

The upgradation process hanged up there for nearly 5 hours showed at completed 3%, so i manually killed the process.After wards, stopped IIS admin service and ran upgrade.bat file.

Now I can not start both Symantec Embedded Database and Symantec Endpoint Protectoin Manager services.

I have attached both the errors.please check them error1.jpeg & error2.jpeg

I thought of following these steps suggested by technical support peson chetan earlier:

Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\"and rename sem5.log to sem5.log.old

1. Click Start, click on Run and Type “CMD” then click OK
2. In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv9.exe.
3. Force the recreation of sem5.log. Type: "dbsrv9 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
4. Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service
5. Start the Symantec Endpoint Protection Manager service.
6. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly
7. If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager

I even found out that i dont have dbsrv9 but had dbsrv11

so i tried the 3rd step as dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db

But after giving this step, it is showing as "-f" not specified.Please guide me.

Luckily i have taken backup recently.

How can i get my old DB and both sepm & embedded DB serivce starting

Every Help is truly appreciated!!!!!!

Please comment if you need more info

Regards,

Anoop Jeevan.

from what version of SEPM you were trying to upgrade?

if it is SEPM 11, check this link to follow rebuilt the server with old DB.

SEP 11 – Disaster recovery
http://www.symantec.com/business/support/index?page=content&id=TECH102333
 

HI pete,

I tried to upgrade sep 11.0.6 to 12.0. Will follow this doc as suggested by you.

But i got one doubt though. As i started upgradation process how can i know verify my sepm is in version 11 or 12?

currently i am taking all backups willupdate you once i am done with this process.

Regards,
ANoop Jeevan.

since the upgrade has not been completed. you need to reinstall SEPM 11 RU 6 following the DR article.

HI pete,

Backup is done, i got these check boxes page when i tried to uninstall sem.Now should i check them or uncheck them and proceed.

I took DB backup yesterday

Regards,
Anoop Jeevan.

i believe when you took the backup it was on RU 6, correct?

if yes, you can remove the DB as you have the backup DB and the certificates.

Hi pete,

Yes, i took that backup on RU6 MP2.When i tried to upgrade, a page was displayed prompting me to take backup. so i took db backup. what are certificates?? i took only info instructed as in the link provided by you

Thansk for your quick response.

Regards,
ANoop Jeevan.

its ok :-), the certs are the one that are mentioned article at the location.

\\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup

also it is important to have the information listed in backup.txt in the article.

HI pete,

I am getting an error when trying to uninstall SEPM.please find the screen shot attached.Please help me in getting my server up and running.

Regards,

Anoop Jeevan.

can you close all the application and try uninstall?

also you can use cleanwipe if you have to uninstall

HI pete,

I found out an process dbsrv11 is using that so i killed that process from task manager and uninstallation was successfull.I have restarted the system and just began installation.

Thanks for your quick response!!

Will update you once it is done.

Thanks again

Hi,

After successful install of SEPM don't start upgrade immediately.

Hi,

Any update for community?