Endpoint Protection

we are facing multiple errors when we try to extract reports. below are the errors;

1. Internal error

check log file for details and the stack trace
you can increase the tracing level by setting TraceMge.level=10 in conf/tracemgr.properties file.

2. Query Failed

this query could not be processed for one to the following reasons:

1. The database query time out.Try reducing the number of filters,or increaseing the SQL server query timeout value.
2. An unexpected error occurred. Try running the query again by using default filter values
3. String encoding was possible not UTF-8, and may rusult from copying and pasting data insteas og typing data. try typing datain the input

and we are also could not see monitor page;;;;;;;;

Thanks for adv.

Regards

shoaib latif

shoaib.latif@abmgroup.com

hello,

Try to uninstall java and reinstall again.

check mithun comments on this thread

https://www-secure.symantec.com/connect/forums/internal-error#comment-5889701

If  you have recently upgraded any java version, then please unisntall that.

increase the java heap size as per this document

http://www.symantec.com/business/support/index?page=content&id=TECH105179

do a IISreset.

are you using sql db or Embedded DB?

can you increase the rporting timeout values further up?

Have you seen already this one?:

Query Failed returned on Home page in SEPM console after a successful migration from 11.0.6 to SEP 12.1

https://www-secure.symantec.com/connect/forums/sep-console-query-failed

we are using sql db.............