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SEPM Failing to Download Live Update Content

Created: 23 Oct 2013 | 7 comments

I recently updated my server for SEPM and followed the procedures listed by Symantec outlined in the Disaster Recovery steps. The update went smoothly and all of my clients reconnected to the managment server. But now most of my clients have signature files that are from a week ago and will not update. When I looked at SEPM home tab, I noticed that at the bottom it says the Windows Definitions newest from symantec with today's date and latest on manager 10/17/2013 r23.

I tried to run Live Update and it says no new content found, then download started and freezes there for hours until I close the window. I have completely uninstalled Live Update, removed all Live Update folders, rebooted the server, and reinstalled Live Update. Still no luck. What steps should I take to troubleshoot this issue?

Most of the PCs in my environment have no internet access and therefore do not go to symantec.com themselves to get definitions, they report the SEPM server for the definitions.

I will attach a screenshot I have from when I try to do the Live Update download.

Thanks,

Storm

Operating Systems:

Comments 7 CommentsJump to latest comment

sec091's picture

I am running this on a Windows 7 Professional 32-bit machine and the version is 12.1.2015.2015.

.Brian's picture

A few things:

  • You can try a reinstall of LU and re-register it
  • Run a repair on the SEPM if above does not work
  • try clearing out the defs if above does not work
  • try updating with the jdb file

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sec091's picture

Where do I clear out the defs from? What is the folder location?

.Brian's picture

See here:

How to manually clear out definitions on the Endpoint Protection Manager

Article:TECH130977  |  Created: 2010-01-16  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH130977

 

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sec091's picture

I have tried all 4 of your suggestions and am still stuck with outdated definition files.

.Brian's picture

Open a support case

How to create a new case in MySymantec

http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_s...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I hope you would have checked by doing system reboot. If not please do so.

Can you try to update the definitions manually using .jdb file.

If not aware how to do that then refer this article:

How to update definitions for Symantec Endpoint Protection Manager using a JDB file

http://www.symantec.com/business/support/index?page=content&id=TECH102607

After doing manual update try to download the definitions manually.

Start --> Run --> Liveupdate

If failed please share the error message.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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