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SEPM Hangs when Generating Reports

Created: 01 Dec 2012 | 3 comments

After upgrading SEPM from 11.0.7 MP1 to MP3 on my Server 2008 SP2, the manager console started hanging whenever I generated a report. The problem was attributed to JDesktop and IeEmbed.exe. I lowered IE security settings and installed various versions of Java, but doing so didn't solve the problem. Further exploration revealed the SEPM comes with its own Java and that, for whatever reason, the necessary IE add-ons had not been installed. After much frustration, including two uninstalls (one with the clean wipe utility), the solution was simple. I am making this post in case anyone else runs across the same problem.


If you encounter this problem, open the SEP Manager Web Access from the machine on which SEPM is installed (localhost:9090), and then launch the web console, allowing any Java add-ons to install. Then click on the download and login button for the console and again, let any Java add-ons install. After doing both, your reports should open fine in the regular console.

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ᗺrian's picture

I would suggest also adding this under the Article section of this forum.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

W007's picture

Yes, You can added in artical section.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ajit Jha's picture

Good to hear that we are enhancing our skills on Symantec. You can post this in Article so that others get benifited with it.


Ajit Jha

Technical Consultant