SEPM Homepage not pulling up
Updated: 21 May 2010 | 9 comments
Greetings,
Strange but I went to production with SEPM two days ago and everything seemed to be working ok. Yesterday I login to SEPM and am faced with a blank IE window. When I close it I see the SEPM console but can get nothing to pull up on Home, Monitors, or Reports.
Also...just realized that IE has quit working on the manager and all of my clients. Is there anyway or policy that causes SEPM to lockdown IE?
Any help would be appreciated.
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Hi
Hello Gdude,
Are you logging in remote to the SEPM SErvers or local to it? if so log in with mstsc / console session.
have made any java update( if so remove them)
Check this document should help you out
Symantec Endpoint Protection Manager: Home, Reports, and Monitor pages are blank and no error messages are displayed
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007122311505400
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
If you open SEPM on port 9090
If you open SEPM on port 9090 on a different machine does that have the same issue?
I think this may have to something with the IE settings in SEPM machine.
Best,
Aniket
Both Thanks for your
Both
Thanks for your responses...sitll no luck.
Rafeeq,
I configured the database as required and still no luck. Even tried a few other things that plagued me when I ran into SEPM connectivity issues on development side. I am logging into SEPM via remote desktop but that was not an issue ysterday morning when everything was running fine...not sure why it would be now. Also...I have not installed any application (Windows, Java...) recently.
Aniket,
Not sure how to open SEPM, as you suggest, from a different machine.
Both...please keep in mind that IE functionality has shut down across all of my clients. Not just the managment machine.
When I login...I briefly get the SEPM console window then it is immediatly covered by a seperate IE window that remains blank. I try the monitor button and get the same IE popup. I hten try the reports button and get error:
"Internet Explorer cannot download reports.php from localhost. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later"
Hi
Add the site to your IE trusted sites list
remove sepm console from add/ remove programs
remove java.
http://ip:9090
install java
install cosole.
try accessing now :)
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Please refer to the following
Please refer to the following KB for installing a web console for SEPM using port 9090:
http://service1.symantec.com/support/ent-security....
Aniket
Cannot add site to IE trusted
Cannot add site to IE trusted because cannot even access tool menu in IE.
removed and installed console and java as directed and am still experiencing same issue.
I did try a restart of one of the clients and that appeared to solve the issue. I will have to wait till this weekend to restart other critcial systems then I will post the results.
Thanks
Are you login as an
Are you login as an administrator? If no try login as administrator...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Which version of internet
Which version of internet explorer you are using...?
Check this... and try to remove any registry entries related to internet explorer...
http://www.astahost.com/info.php/Remove-Internet-O...
http://malektips.com/internet_explorer_7_0037.html
Regards,
Srinivas H.P.
HCL Infosystems Ltd
Disable SEP
If you feel that this is because of SEP, try to disable it and then try to open ie
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