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SEPM Licensing Issue

Created: 14 Mar 2013 • Updated: 20 Mar 2013 | 8 comments
kintachi's picture
This issue has been solved. See solution.

Hi,

Does SEPM stops getting update after the license was expired? Thanks.

Operating Systems:

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.Brian's picture

For SEP Enterprise, it will continue to get updates.

For SBE, it will not be able to get definitions.

See this thread and solution comment from Paul:

https://www-secure.symantec.com/connect/forums/ove...

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kintachi's picture

Hi Brian,

Ok. Our client mentioned that their license was expired last February and the renewed the license, but as of now the new slf file was not yet uploaded. May I ask, what are the possible cause of failure to get update of SEPM?

.Brian's picture

Did they receive the new slf file? If not, they should contact the licensing team.

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kintachi's picture

They taught that the renewing of license in SEPM was automatic, thats why they did not check their license in licensing portal.

.Brian's picture

They should contact or open a case with licensing to get this resolved

http://www.symantec.com/en/us/global/licensing/

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kintachi's picture

Ok. Thanks. I'll give you an update. :D

Chetan Savade's picture

Hi,

SEP 11.x licensing is basically just a "paper" license product.  However, with SEP 12.1 the licensing is a "software" license product and uses a  license file.  It is important to become familiar with this license concept

Types of enforcement

When the license goes out of compliance the Symantec Endpoint Protection product goes into enforcement mode. There are two types of enforcement

1)  Hard Enforcement: SEP 12.1 Small Business Edition

  • Content update downloads stop for both server and clients.In Small Business Edition it's 1:1 mapping with CAT server.
  • UI changes and log notifications are started.

2)  Soft Enforcement: SEP 12.1 Enterprise Edition

  •  Content update downloads continue from all the sources
  •  UI changes and log notifications are started.

Licensing enforcement rules

http://www.symantec.com/docs/HOWTO55135

Check this article to learn more about it:

SEP 12.1 and License Concept

https://www-secure.symantec.com/connect/articles/s...

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Mithun Sanghavi's picture

Hello,

Do not worry about the updates and definitions. Since you are running the SEP 12.1 Enterprise Edition, all the clients would keep receiving definitions and updates without any issues.

When the license goes out of compliance the Symantec Endpoint Protection product goes into enforcement mode. There are two types of enforcement

1)  Hard Enforcement: SEP 12.1 Small Business Edition

  • Content update downloads stop for both server and clients.In Small Business Edition it's 1:1 mapping with CAT server.
  • UI changes and log notifications are started.

2)  Soft Enforcement: SEP 12.1 Enterprise Edition

  • Content update downloads continue from all the sources.
  • UI changes and log notifications are started. 

Check this Article: https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept and check the Attachments for clear understanding.

and check these VIDEO's

Licensing Guide for SEP 12.1- Part 1

Licensing Guide for SEP 12.1- Part 2

Hope that helps!!

AttachmentSize
SEP EE Licensing guide.pdf 97.94 KB
SEP SBE Licensing guide.pdf 103.78 KB

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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