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SEPM LiveUpdate encountered one or more errors. Return code = 4

Created: 10 Dec 2013 | 15 comments

Hi to all,

In SEPM server not getting updated but Internal live update server download and distribute is successfully.

How to update the SEPM.Kindly help me.

Operating Systems:

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James007's picture

Duplicate thread

Juct check SEPM can update .JDB file How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file
Article:TECH102607 | Created: 2007-01-08 | Updated: 2013-06-18 | Article URL
Chetan Savade's picture

Hi Mahesh,

You can delete this thread and continue with the old thread because it's still in active state.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Maheshdadi's picture

My issue has been not solved.

My SEPM server is not getting update.

And which clients profile's are configured as get update from SEPM server there are also not getting update.

Rafeeq's picture

Its obvious that clients will not get update because your SEPM does not have latest defs to distribute.

What are the steps you followed so far....

Maheshdadi's picture

I am trying to manully download live update content from admin menu in SEPM Management console.

It is showing unexpected server error.

James007's picture

Did you try manuaaly update

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

Article:TECH102607 | Created: 2007-01-08 | Updated: 2013-06-18 | Article URL

also you are use SQL 2005 so just try below articles help you.

ᗺrian's picture

Do you have plenty of space on C:?

Check your lue.log file for errors

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Maheshdadi's picture

Hi James,

I have tried to manually update using jdb update file.But in SEPM Management Console still showing Nov 25 Definition.

As per event logs i have found Definition download success but install failed.

I have changed the root.xml mentioned in Article after that Symantec Manager service is automatically stoping when i open the console.Then i revert back to old root.xml file.

Hi Brain,

I am Having 8GB Free space in C Drive.

James007's picture
You can clear old virus defination as per below articles Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content
Article:TECH166923  |  Created: 2011-08-10  |  Updated: 2013-06-20  |  Article URL
Maheshdadi's picture

Hi James007,

I deleted the old definitions.and i  have selelcted in SEPM console admin ---->edited the source servers to server.

then it got updates and if i give internal live update server it is not getting.

Now SEPM is having  Dec 10 r24 update.And clients alos got updated upto Dec 10 r24

James007's picture

As per log previous thread

Try this articles and check again and post the logs

LiveUpdate Administrator 2.x Server Connection Recommendations

SameerU's picture


Can you please update on the solution provided.