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SEPM LiveUpdate encountered one or more errors. Return code = 4

Migration User

Migration UserDec 11, 2013 11:29 PM

any update on this ?

  • 1.  SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 08:06 AM

    Hi to all,

    In SEPM server not getting updated but Internal live update server download and distribute is successfully.

    How to update the SEPM.Kindly help me.

     



  • 2.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Broadcom Employee
    Posted Dec 10, 2013 08:13 AM

    Hi Mahesh,

    You can delete this thread and continue with the old thread because it's still in active state.



  • 3.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 08:13 AM

    Duplicate thread

    https://www-secure.symantec.com/connect/forums/sepm-and-clients-are-not-updating-live-update-server

    Juct check SEPM can update .JDB file

    How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

     

    Article:TECH102607 | Created: 2007-01-08 | Updated: 2013-06-18 | Article URL http://www.symantec.com/docs/TECH102607

     



  • 4.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 09:40 AM

    My issue has been not solved.

    My SEPM server is not getting update.

    And which clients profile's are configured as get update from SEPM server there are also not getting update.

     



  • 5.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 09:59 AM

    Its obvious that clients will not get update because your SEPM does not have latest defs to distribute.

    What are the steps you followed so far....



  • 6.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 10:12 AM

    I am trying to manully download live update content from admin menu in SEPM Management console.

    It is showing unexpected server error.



  • 7.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 10:14 AM

    Did you try manuaaly update

    How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

     

     

    Article:TECH102607 | Created: 2007-01-08 | Updated: 2013-06-18 | Article URL http://www.symantec.com/docs/TECH102607

     

    also you are use SQL 2005 so just try below articles help you.

    http://www.symantec.com/docs/TECH211503



  • 8.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 11:50 AM

    Do you have plenty of space on C:?

    Check your lue.log file for errors



  • 9.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 12:27 PM

    Hi James,

    I have tried to manually update using jdb update file.But in SEPM Management Console still showing Nov 25 Definition.

    As per event logs i have found Definition download success but install failed.

    I have changed the root.xml mentioned in Article http://www.symantec.com/docs/TECH211503 after that Symantec Manager service is automatically stoping when i open the console.Then i revert back to old root.xml file.

    Hi Brain,

    I am Having 8GB Free space in C Drive.

     



  • 10.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 01:24 PM

    You can clear old virus defination as per below articles

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

     

    Article:TECH166923  |  Created: 2011-08-10  |  Updated: 2013-06-20  |  Article URL http://www.symantec.com/docs/TECH166923

     



  • 11.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 10, 2013 11:34 PM

    Hi

    Please refer the link below

    http://www.symantec.com/business/support/index?page=content&id=TECH103112

    Regards

     



  • 12.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 11, 2013 11:29 PM

    any update on this ?



  • 13.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 13, 2013 01:45 AM

    Hi James007,

    I deleted the old definitions.and i  have selelcted in SEPM console admin ---->edited the source servers to liveupdate.symantec server.

    then it got updates and if i give internal live update server it is not getting.

    Now SEPM is having  Dec 10 r24 update.And clients alos got updated upto Dec 10 r24



  • 14.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 13, 2013 01:50 AM

    As per log previous thread

    Try this articles and check again and post the logs

    LiveUpdate Administrator 2.x Server Connection Recommendations

     

     

    https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations



  • 15.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 13, 2013 01:52 AM

    Hi

    Can you please update on the solution provided.

    Regards

     



  • 16.  RE: SEPM LiveUpdate encountered one or more errors. Return code = 4

    Posted Dec 13, 2013 02:01 AM

    Can you share LUA version ?

    try to install latest LUA version 2.3.2

    http://www.symantec.com/business/support/index?page=content&id=TECH134809