SEPM LiveUpdate failed -> LiveUpdate encountered one or more errors. Return code = 4
Hello,
After several months of sucessfull scheduled Liveupdate run it stopped working , forcing me to everyday manual update :-(
It happened on two W2003 servers with SEPM at the same time.
here is log from SEPM console:
April 21, 2009 1:43:54 PM CEST: LiveUpdate retry failed. Will try again. [Site: My Site] [Server: doc02]
April 21, 2009 1:43:54 PM CEST: LUALL.EXE finished running. [Site: My Site] [Server: doc02]
April 21, 2009 1:43:54 PM CEST: LiveUpdate encountered one or more errors. Return code = 4. [Site: My Site] [Server: doc02]
April 21, 2009 1:43:29 PM CEST: SESM AntiVirus Client Win64 [11.0.3001] is up-to-date. [Site: My Site] [Server: doc02]
April 21, 2009 1:43:26 PM CEST: SESM AntiVirus Client Win32 [11.0.3001] is up-to-date. [Site: My Site] [Server: doc02]
April 21, 2009 1:43:20 PM CEST: Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs is up-to-date. [Site: My Site] [Server: doc02]
April 21, 2009 1:43:19 PM CEST: Symantec Endpoint Protection Manager Content Catalog 11.0 is up-to-date. [Site: My Site] [Server: doc02]
April 21, 2009 1:40:05 PM CEST: LUALL.EXE has been launched. [Site: My Site] [Server: doc02]
April 21, 2009 1:40:05 PM CEST: LiveUpdate retry started. [Site: My Site] [Server: doc02]
April 21, 2009 1:25:04 PM CEST: LiveUpdate failed. [Site: My Site] [Server: doc02]
I tried to reinstall LiveUpdate / Document ID: 2007100907303548
I tried also to clean Virus Definitions folders and republish Live Update Product Inventory on Symantec
Endpoint Protection Manager / Document ID: 2008041516215948
nothing helped , the error is still
here is log from LUall.exe :
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The following Symantec products and components are installed on your computer.
> Antivirus and antispyware definitions Win32 11.0 Hub
> Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs
> Antivirus and antispyware definitions Win64 11.0 Hub
> Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs
> Decomposer Win32 and Win64 11.0
> Intrusion Prevention signatures Win32 11.0
> Intrusion Prevention signatures Win64 11.0
> LiveUpdate
> SESM AntiVirus Client Win32
> SESM AntiVirus Client Win64
> Submission Control signatures 11.0
> Symantec Backup Exec (TM) 11d for Windows Servers
> Symantec Endpoint Protection Manager Content Catalog 11.0
> Symantec Endpoint Protection Win32 11.0.0 (Czech)
> Symantec Endpoint Protection Win32 11.0.0 (English)
> Symantec Endpoint Protection Win32 11.0.0 (German)
> Symantec Endpoint Protection Win32 11.0.1000 (Czech)
> Symantec Endpoint Protection Win32 11.0.1000 (English)
> Symantec Endpoint Protection Win32 11.0.1000 (German)
> Symantec Endpoint Protection Win32 11.0.2000 (Czech)
> Symantec Endpoint Protection Win32 11.0.2000 (English)
> Symantec Endpoint Protection Win32 11.0.2000 (German)
> Symantec Endpoint Protection Win64 11.0.0 (Czech)
> Symantec Endpoint Protection Win64 11.0.0 (English)
> Symantec Endpoint Protection Win64 11.0.0 (German)
> Symantec Endpoint Protection Win64 11.0.1000 (Czech)
> Symantec Endpoint Protection Win64 11.0.1000 (English)
> Symantec Endpoint Protection Win64 11.0.1000 (German)
> Symantec Endpoint Protection Win64 11.0.2000 (Czech)
> Symantec Endpoint Protection Win64 11.0.2000 (English)
> Symantec Endpoint Protection Win64 11.0.2000 (German)
> Symantec Network Access Control Win32 11.0.0 (Czech)
> Symantec Network Access Control Win32 11.0.0 (English)
> Symantec Network Access Control Win32 11.0.0 (German)
> Symantec Network Access Control Win32 11.0.1000 (Czech)
> Symantec Network Access Control Win32 11.0.1000 (English)
> Symantec Network Access Control Win32 11.0.1000 (German)
> Symantec Network Access Control Win32 11.0.2000 (Czech)
> Symantec Network Access Control Win32 11.0.2000 (English)
> Symantec Network Access Control Win32 11.0.2000 (German)
> Symantec Network Access Control Win64 11.0.0 (Czech)
> Symantec Network Access Control Win64 11.0.0 (English)
> Symantec Network Access Control Win64 11.0.0 (German)
> Symantec Network Access Control Win64 11.0.1000 (Czech)
> Symantec Network Access Control Win64 11.0.1000 (English)
> Symantec Network Access Control Win64 11.0.1000 (German)
> Symantec Network Access Control Win64 11.0.2000 (Czech)
> Symantec Network Access Control Win64 11.0.2000 (English)
> Symantec Network Access Control Win64 11.0.2000 (German)
> Symantec Security Software
> Symantec Security Software Update
> TruScan proactive threat scan commercial application engine 11.0
> TruScan proactive threat scan commercial application list Win32 11.0
> TruScan proactive threat scan commercial application list Win64 11.0
> TruScan proactive threat scan data 11.0
> TruScan proactive threat scan engine Win32 11.0
> TruScan proactive threat scan engine Win64 11.0
> TruScan proactive threat scan whitelist Win32 11.0
> TruScan proactive threat scan whitelist Win64 11.0
Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 202), product up-to-date.
Downloading catalog file (2 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (4 of 202), product up-to-date.
Downloading catalog file (5 of 202), product up-to-date.
Downloading catalog file (6 of 202), product up-to-date.
Downloading catalog file (7 of 202), product up-to-date.
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Downloading catalog file (170 of 202), product up-to-date.
Downloading catalog file (171 of 202), product up-to-date.
Downloading catalog file (172 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (173 of 202), product up-to-date.
Downloading catalog file (174 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (175 of 202), product up-to-date.
Downloading catalog file (176 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (177 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (178 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (179 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (180 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (181 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (182 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (183 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (184 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (185 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (186 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (187 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (188 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (189 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (190 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (191 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (192 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (193 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (194 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (195 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (196 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (197 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (198 of 202), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (199 of 202), product up-to-date.
Downloading catalog file (200 of 202), product up-to-date.
Downloading catalog file (201 of 202), product up-to-date.
Downloading catalog file (202 of 202), product up-to-date.
The following updates have been found:
> Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs, 4081.5 KB
> Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs, 4075.1 KB
> TruScan proactive threat scan whitelist Win32 11.0, 367.2 KB
> TruScan proactive threat scan whitelist Win64 11.0, 367.2 KB
> TruScan proactive threat scan commercial application list Win32 11.0, 74.1 KB
> TruScan proactive threat scan commercial application list Win64 11.0, 74.1 KB
Total Download 9039.3 KB
Downloading Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs (1 of 1), 95% complete...
Downloading failed, error summary...
LU1835: The LiveUpdate server failed to respond in a reasonable amount of time. This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server. Try running LiveUpdate again.
LiveUpdate session is complete.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
so LUall.exe downloads definition files , and then it says that it cannot contact server !! quite strange.
anyone can help?
thanks
try with continuous live
try with continuous live update.
if the problem remain same,
if the problem remain same, increase the timeout setting for live update in Settings.LiveUpdate file located in "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
also check your Internet
also check your Internet connection to the SEP server first.
I tried to increase timeout
I tried to increase timeout settings
"C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
to:
PREFERENCES\INTERNET_CONNECT_TIMEOUT=145
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=145
I stopped services :
Symantec Settings Manager,
Symantec Endpoint Protection Manager
Symantec Endpoint Protection
and all other possible symantec services, but after a while the file was overvriten back to original values.
so nothing changed
Hi I had the same from but i
Hi
I had the same from but i ressolved it. Please visit this link:
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/3b09d4f329acc39fc12573b400341977?OpenDocument
Regards'
Ajit Jha
TechSuport Engineer
STS
connection to internet is
connection to internet is functional , proxy is setuped properly, the line is 4 Mbit DSL , working OK.
And also according to log, files are downloaded with LUall.exe , only with exception virus database update .
I repeat part of log:
Downloading Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs (1 of 1), 95% complete...
Downloading failed, error summary...
LU1835: The LiveUpdate server failed to respond in a reasonable amount of time. This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server. Try running LiveUpdate again.
Interesting is that the log is every time the same - maybe there is some file limit ? It is strange.
thanks for any ideas
Did my link helped u? if not
Did my link helped u? if not increase the timeto 600 default is 45.
"C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
to:
PREFERENCES\INTERNET_CONNECT_TIMEOUT=600
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=600
Regards'
Ajit Jha
TechSuport Engineer
STS
Aahh LU 1835
Its getting blocked by your Hardware Network Firewall.Contact your Firewall administrator.Also add http://liveupdate.symantecliveupdate.com to exception list in the firewall create a rule to not scan contents that gets downloaded from this site and not to compress downloaded files.(Content Scanning)
Celebrating 2 years as a community member....
please make that file read
please make that file read only after making change & rerun liveupdate
also please change timeout
also please change timeout setting to maximum, (i.e: 42000)
I was that problem previously
I was that problem previously & it works for me.
Increase the timeto 600
Increase the timeto 600 default is 45.
"C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
to:
PREFERENCES\INTERNET_CONNECT_TIMEOUT=600
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=600
I had the same from but i
I had the same from but i ressolved it. Please visit this link:
http://service1.symantec.com/support/ent-security....
I tried to increase timeout
I tried to increase timeout settings
"C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
to:
PREFERENCES\INTERNET_CONNECT_TIMEOUT=145
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=145
I stopped services :
Symantec Settings Manager,
Symantec Endpoint Protection Manager
Symantec Endpoint Protection
and all other possible symantec services, but after a while the file was overvriten back to original values.
so nothing changed
where to increase timeout.
Hi,
I am in the path "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate" but I don't see any PREFERENCES file or folder.
I have the same error, I have a proxy server that I really configured. If I run Liveupdate since "c:\Program files\Symantec\Liveupdate\LLUAL.exe" runs ok, but If O go to the Console and run Download Liveupdate Content I have the error "Error: LiveUpdate encountered one or more errors. Return code = 4" .
Somebody have a good solution???
@dannyboy and others. Have
@dannyboy and others. Have you worked your way throught he article that kajal suggest. It is here again if you don't know which link I am talking about.
http://service1.symantec.com/support/ent-security....
I know it has been posted a couple of times in this thread already but you havn't commented on if it helped. I also posted this in the other forum you commented on.
Cheers,
Grant
Please don't forget to mark your thread solved with whatever answer helped you : )
liveupdate fails return code = 4
this has always been the worse part of any symantec antivirus product going back SAVCE. everytime I install this product regardless of name or version (currently fighting with endpoint protection center V12), it always takes me many days and dozens of hours of wasted time and money.
none of the articles posted are anywhere near enough guidance to get through the problem. my server is behind a MS ISA / Proxy server, and the internet works just fine. why cant this F'ing thing just work?
- what ports besides 443 are required?
- LUALL starts and stumbles and goes away before you can read it all. it connects to various symantec.com sites.
- enhanced security in IE is the cause???? I've tried it on and off.
- I've tried use proxy and no proxy. windows auth, and no auth.
- lucatalog -update (does nothing helpful)
anyone have other suggestions, besides trying MS new security essentials for free?
Just encountered this problem as of May 13...
Running MR4 MP1a. After May 13th, our SEPM server just stopped updating. Our clients are still able to contact Symantec directly, so they are all up to date. I followed the steps in the article Grant posted. They did not help. Some info:
We do not use a proxy server. Our SEP installation has been up and running without any update issues for well over a year. We have not made any firewall or routing changes recently. I tried, in order:
1) Running LU manually when I saw the server definitions were dated May 13.
2) Rebooted the server and ran LU again.
3) Cleaned out the LU Cache and allocated an additional 200MB for updates (present use was 460MB with roughly 520 allocated). Ran LU again. Failed.224
4) Manually downloaded the current 32-bit definiitions and was able to at least update them via the intelligent updater. Ran LU again and it still failed.
5) Increased the time-out settings from 45 to 600 and ran LU again.
6) Reinstalled LU and ran LU again.
7) Reregistered LU using the lucatalog -update command from the proper directory and ran LU again.
After all of that, LU still failed on the SEPM server. Finally, I did one last thing:
8) Deleted the contents of the All Users\App Data\Symantec\LiveUpdate\Downloads from Windows Explorer. I thought this would have been done during step 3 above, but I guess not? Lo and behold! It worked!
Curious, but at least I'm back up and running. Perhaps some others might find this useful as well.
----
"Hurricane" Andrew
Milford, Delaware
Hurricane Andrew, Thanks for
Hurricane Andrew,
Thanks for posting this, hopefully it helps.
Cheers
Grant
Please don't forget to mark your thread solved with whatever answer helped you : )
try this as well
This is how I solve my proble with regard to the issue above..It seems like the issue is caused by the firewall. Increasing the timeout allows the firewall more time to scan the packets from the live update server. Try to whitelist or write an exception for outbound traffic from your server’s IP address as well.
regards,
;-)
My issue fixed
My problem was fixed due to Hurricane Andrew's post
" 8) Deleted the contents of the All Users\App Data\Symantec\LiveUpdate\Downloads from Windows Explorer. I thought this would have been done during step 3 above, but I guess not? Lo and behold! It worked! "
Thanks!
liveupdate fails return code = 4
this is the tale end of the transcript from running LUALL at command prompt:
to liveupdate.symantecliveupdate.com...
Connecting to liveupdate.symantec.com...
Connecting to update.symantec.com...
Unable to connect to host
LU1814: LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again.
LiveUpdate session is complete.
liveupdate fails return code = 4
how do I increase the timeout settings?
liveupdate fails return code = 4 *** SOLUTION ****
- control panel
- symantec liveupdate
- interactive mode
- change FTP and HTTP to use "My IE Settings" or similar.
liveupdate fails return code = 4
I guess I spoke too soon.
I was able to get the LUALL to run from command prompt .... mostly. it downloads and installs many things, but still fails with:
Installing Virus and Spyware definitions (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing Submission Control signatures (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing Symantec Security Software (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
at least I'm getting current definitions to show up on the status / home screen of SEP
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