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SEPM - LiveUpdate - Return code = 4

  • 1.  SEPM - LiveUpdate - Return code = 4

    Posted Nov 10, 2013 04:12 AM

    Good Day

    through on week i found SEP on clients computers ou of date,

    When I go to the “Admin” tab click local site and do the “Download LiveUpdate Content” task, I get the “LiveUpdate encountered one or more errors.

    Return code = 4;  [Site: XXX] [Server: YYY].  It worked OK a few times right after I installed it then, started to the

    “…Return code = 4…” error.

    Please advise

     



  • 2.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 10, 2013 04:19 AM

    are you using any proxy?

    "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH103112



  • 3.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 10, 2013 05:21 AM

    Error 4 is proxy error check your firewall and proxy and make sure symantec is allowed



  • 4.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 10, 2013 05:28 AM

    Yes i used TMG Firewall but SEP and TMG  was working well the previouse period,however i removd proxy from SEP and add real IP ,now SEP Conected direct with the internt without proxy ....... the same erroe 



  • 5.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 10, 2013 05:34 AM

    Check some of thread same error

    https://www-secure.symantec.com/connect/forums/sepm-not-able-download-latest-definition-symantec-site

     

    How to Update the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

    https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121



  • 6.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 10, 2013 06:55 AM

    Do a repair from add/remove programs, 

    if it fails again post the lue.log please.



  • 7.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 11, 2013 03:32 AM

    ok i did all above options 

    now after i add my real IP  SEPM get all update on the server but client still out of date 

    and i'm getting error

    C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)'.

    as i mentioned SEPM and TMG was working togther well but all what happend i restart the servers 

    the curent case 

    SEMP can't get update with proxy (all settings on SEPM and TMG proberlly

    clients can't get update although the server has updates directly from the internet

    Thanks 

     



  • 8.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 11, 2013 03:39 AM

    Please verify below query..

    SEP version ?

    OS version ?

    Database type Embedded or SQL DB ?



  • 9.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 11, 2013 04:11 AM

    SEP : 11.0.6005.562

    OS : 2008R2 SP2: version 6.1

    Database:  Embedded 



  • 10.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 11, 2013 04:20 AM

    Hi

    Please follow the link below

    http://www.symantec.com/business/support/index?page=content&id=TECH103112&actp=search&viewlocale=en_US&searchid=1384161511877

    Regards

     



  • 11.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 11, 2013 05:03 AM

    please upload the log.liveupdate ?

    Also please check proxy setting configure correct

    How to Update the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

    https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121



  • 12.  RE: SEPM - LiveUpdate - Return code = 4

    Posted Nov 11, 2013 05:36 AM

    Please check this document for authentication

    http://www.symantec.com/business/support/index?page=content&id=TECH210015



  • 13.  RE: SEPM - LiveUpdate - Return code = 4

    Trusted Advisor
    Posted Nov 11, 2013 01:31 PM

    Hello,

    LiveUpdate encountered one or more errors Return code = 4 is a Generic Error.

    To understand more about issue, could you please upload the Log.liveupdate from your SEPM server?

    How to read the Log.liveupdate and SESMLu.log of Symantec Endpoint Protection Manager:

    LiveUpdate and content troubleshooting for the Symantec Endpoint Protection Manager

    Did you try uninstalling the Liveupdate from SEPM server, check this Article:

    How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed (SEP 11.x)

    http://www.symantec.com/docs/TECH102609

    Hope that helps!!