Endpoint Protection

While Login to SEPM Error

SEPM Version 11 RU6 MP3

Error in Event VIewer

The Java Virtual Machine has exited with a code of -1, the service is being stopped. (Source semsrv, Event ID 4096)

And also find error snap attached

Event id 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM

http://www.symantec.com/business/support/index?page=content&id=TECH181655

Symantec Endpoint Protection Manager error: "Failed to connect to server. Make sure that the server is running and your session has not timed out."

http://www.symantec.com/business/support/index?page=content&id=TECH104931

can you post the scm-server-0.log from the tomcat\logs folder?

Kindly find the scm-server-0.log attached

Attachment(s)

scm-server-0_29.zip   994 B 1 version

hi,

com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000

Check this thread

https://www-secure.symantec.com/connect/forums/unexpected-server-error

Unexpected server error 0x10010000

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008062510082748

Hello,

After looking at the Logs, we found errors as below:

2012-09-17 17:22:34.081 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet

In this case, I would suggest you to check this Article as below:

"Unable to communicate with the reporting component" error when logging in to the Symantec Endpoint Protection Manager and Service Unavailable (HTTP 503) in the Reporting web page

http://www.symantec.com/docs/TECH160707

Home, Monitors and Reports pages are showing HTTP 503 or only partially loading, in the Symantec Endpoint Protection Manager (SEPM)

http://www.symantec.com/docs/TECH150236

Hope that helps!!

Connection failed integrated logins not permitted When i check ODBC Test

Kindly find the error attached

Did you re-enter user id and password for the database in the login tab?

User id is dba (embedded database).

Password is the original password you assigned to admin while the installation of SEPM.

Hi- If you forgot the password then easy way to find it

https://www-secure.symantec.com/connect/forums/sep12-lost-password-embedded-database

 How to find the Database password for Embedded Database

Click Start > Run and type "odbcad32"

Data required in ODBC

Username should be "DBA"
Password should be the first password that you used to login to SEPM.
Server name should be the name of the server.
Database name should be  "sem5"

If you dont remember the password follow the following steps to get the password

•  Remove all the details from ODBC and change the name for the database from sem5 to SEM
• Go to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\
• Go to php.ini properties, and uncheck the read-only option
• Open php.ini using a notepad
• Modify the following lines to read:

             display_errors = On
             display_startup_errors = On

• Open IE and brose to  http://localhost:8014/reporting  and login using SEPM credentials.
• It will give an error similar to the following:

Fatal error: Uncaught exception 'com_exception' with message '<b>Source:</b> ASAProv.90<br/><b>Description:</b> Request to start/stop database denied' in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\ado.php:40 Stack trace: #0 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\ado.php(40): com->Open('Provider=ASAPro...', 'DBA', 'password') #1 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\connectdb.php(46): ado_connect(Object(com), 'SymantecEndpoin...', 'DBA', 'password', NULL, NULL) #2 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Login\curl_funcs.php(360): connectnav(Object(com)) #3 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Login\curl_funcs.php(98): doProcessLoginResponse('admin', '<?xml version="...', '<?xml version="...', 0) #4 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Login\Login_verify.php(2 in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\ado.php on line 40

Note: The password next to DBA which is bold in the above example is the password for ODBC

• Open php.ini using a notepad
• Again Modify the following lines to read:

             display_errors = Off
             display_startup_errors = Off

• Go to ODBC and change the name of the database to SEM5
• Go to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php.ini properties, and check read-only

Then try the ODBC with the password and the connection should be successful.

HI SKP

any update on this ?