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SEPM Login Prob

Created: 17 Sep 2012 • Updated: 08 Oct 2012 | 9 comments
SKP's picture
This issue has been solved. See solution.

 

While Login to SEPM Error

SEPM Version 11 RU6 MP3

Error in Event VIewer

The Java Virtual Machine has exited with a code of -1, the service is being stopped. (Source semsrv, Event ID 4096)

 

And also find error snap attached

 

 

Comments 9 CommentsJump to latest comment

Ashish-Sharma's picture

Event id 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM

http://www.symantec.com/business/support/index?page=content&id=TECH181655

 

Symantec Endpoint Protection Manager error: "Failed to connect to server. Make sure that the server is running and your session has not timed out."

http://www.symantec.com/business/support/index?page=content&id=TECH104931

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

can you post the scm-server-0.log from the tomcat\logs folder?

 

SKP's picture

Kindly find the scm-server-0.log attached

AttachmentSize
scm-server-0.zip 994 bytes
Ashish-Sharma's picture

hi,

com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000

Check this thread

https://www-secure.symantec.com/connect/forums/unexpected-server-error

 

Unexpected server error 0x10010000

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008062510082748

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

After looking at the Logs, we found errors as below:

2012-09-17 17:22:34.081 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet

java.lang.Exception: HTTP 503 Service Unavailable, URL: http://localhost:8014/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
........
....................
............................
 
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)

In this case, I would suggest you to check this Article as below:

"Unable to communicate with the reporting component" error when logging in to the Symantec Endpoint Protection Manager and Service Unavailable (HTTP 503) in the Reporting web page

http://www.symantec.com/docs/TECH160707

Home, Monitors and Reports pages are showing HTTP 503 or only partially loading, in the Symantec Endpoint Protection Manager (SEPM)

http://www.symantec.com/docs/TECH150236

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
SKP's picture

Connection failed integrated logins not permitted When i check ODBC Test

Kindly find the error attached

ODBC.JPG
greg12's picture

Did you re-enter user id and password for the database in the login tab?

User id is dba (embedded database).

Password is the original password you assigned to admin while the installation of SEPM.

rs_cert's picture

Hi- If you forgot the password then easy way to find it

 

https://www-secure.symantec.com/connect/forums/sep12-lost-password-embedded-database

 How to find the Database password for Embedded Database

 

Click Start > Run and type "odbcad32"

Data required in ODBC

Username should be "DBA"
Password should be the first password that you used to login to SEPM.
Server name should be the name of the server.
Database name should be  "sem5"

If you dont remember the password follow the following steps to get the password

  •  Remove all the details from ODBC and change the name for the database from sem5 to SEM
  • Go to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\
  • Go to php.ini properties, and uncheck the read-only option
  • Open php.ini using a notepad
  • Modify the following lines to read:

             display_errors = On
             display_startup_errors = On

Fatal error: Uncaught exception 'com_exception' with message '<b>Source:</b> ASAProv.90<br/><b>Description:</b> Request to start/stop database denied' in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\ado.php:40 Stack trace: #0 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\ado.php(40): com->Open('Provider=ASAPro...', 'DBA', 'password') #1 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\connectdb.php(46): ado_connect(Object(com), 'SymantecEndpoin...', 'DBA', 'password', NULL, NULL) #2 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Login\curl_funcs.php(360): connectnav(Object(com)) #3 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Login\curl_funcs.php(98): doProcessLoginResponse('admin', '<?xml version="...', '<?xml version="...', 0) #4 C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Login\Login_verify.php(2 in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Reporting\Common\ado.php on line 40

Note: The password next to DBA which is bold in the above example is the password for ODBC

  • Open php.ini using a notepad
  • Again Modify the following lines to read:

             display_errors = Off
             display_startup_errors = Off

  • Go to ODBC and change the name of the database to SEM5
  • Go to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php.ini properties, and check read-only

Then try the ODBC with the password and the connection should be successful.

Ashish-Sharma's picture

HI SKP

any update on this ?

Thanks In Advance

Ashish Sharma