Endpoint Protection Small Business Edition

Hi,

I have searched the internet for a solution to my problem.

I recently acquired the position as local IT guy on my company, which is great. However the documentation was a bit,, bad to be kind.

Now I try to login into SEPM manager but the account or Password is not working, when i click "Forgot your Password" (its v.12.x.) and type in username and domain, I don´t receive any e-mail. Problem there is I don´t know which account SEPM was installed with.

Is there any other way around? Is it possible to check or change which account SEPM was installed with, so I can receive the temporary password mail?

All help is really appreciated.!

Best Regards

Kristian 

Hi,

You can Copy the resetpass.bat file from the SEP 11 tools folder and paste it in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools and run the same.

Resetting the administrator user name and password to admin

Duplicate Thread

https://www-secure.symantec.com/connect/forums/problems-login-sepm#comment-8797781

*Edit*

Contact with Symantec Technical Team and Get the tool to reset the password

Check the IDimple Comment

https://www-secure.symantec.com/connect/forums/sepm-121-reset-passward#comment-8128071

In 12.1 you will find the email address here (Windows 2003)

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc in the mailConfig.properties file

open it in a notepad. fill in the appropriate email address .

then click on forgot password. you will get the password link. Please try and let me know if you face any issue.

Hello,

What version of SEP 12.1 are you running?

In case, you are running any version early to version SEP 12.1.1101.401, you could use the steps below:

To reset the administrator password

1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click resetpass.bat. The user name and password are reset to admin.
4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

In case, you are running any version later to version SEP 12.1.1101.401, you could use the steps below:

Try to find out recipient email address with the help of following steps:

Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

Open mailConfig.properties file with the help of Notepad.

You will find following entry:

"adminMailReciptants=abc@symantec.com"

In this example abc@symantec.com is the recipient email address.

Check the inbox of specified email address. 

If there is not any specific email address then need to reset the password using resetpass.bat file from either of the Earlier version of SEP setup (if you have any) 

You could also log a case with Support to receive resetpass.bat file.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

OR 

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000