Endpoint Protection Small Business Edition

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  • 1.  SEPM - Missing Option

    Posted Apr 22, 2013 09:20 AM

    HI

    I am trying to fix and issue I am having with getting a ton of DWH*.tmp files.

    Now I have found the solution here at http://www.symantec.com/docs/TECH102953

    But I have run into and issue with it. In the article it says that the option should be under the Quarantine heading in the Advanced Options.

    But the only thing I have under Advanced Options is Global Scan Options, there is no other items listed.

     

    Would anyone have any idea why this would be? We are currently running RU1 MP1  12.1.1101.401

     



  • 2.  RE: SEPM - Missing Option

    Posted Apr 22, 2013 09:41 AM

    hello,

    According to the fix notes of latest SEP version i.e. SEP 12.1 RU2, issue is resolved with this release.

    Repeated detection of DWHxxxx.tmp as a threat
    Fix ID: 2718341
    Symptom: Repeated detection of DWHxxxx.tmp as a threat when a Defwatch scan runs on Quarantined items.
    Solution: Increased Defwatch scan performance and moved the temporary extraction folder from %TEMP% to Application Data to avoid conflicts with Windows Search Indexer.
     
    Reference: New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2

     

     

    check this artical

    https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

    DWH***.tmp files are detected in the user profile temp directory

    http://www.symantec.com/docs/TECH92399



  • 3.  RE: SEPM - Missing Option

    Posted Apr 22, 2013 11:51 AM

    Check the thread Mithun Comment

    https://www-secure.symantec.com/connect/forums/sep-121-and-dwhtmp-files#comment-5975641

    New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2

     

    Article:TECH199676  |  Created: 2012-11-13  |  Updated: 2013-04-08  |  Article URL http://www.symantec.com/docs/TECH199676

     



  • 4.  RE: SEPM - Missing Option

    Trusted Advisor
    Posted Apr 22, 2013 11:58 AM

    Hello,

    Correct. the Quarantine Option is missing in the SBE version.

    Check this Screenshots below:

    Quarantine_EE.JPG

     

    In this case, you may like to follow the steps provided in the Article below:

     

    When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

    http://www.symantec.com/docs/TECH102953

    Hope that helps!!