Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

SEPM - Missing Option

Created: 22 Apr 2013 | 3 comments

HI

I am trying to fix and issue I am having with getting a ton of DWH*.tmp files.

Now I have found the solution here at http://www.symantec.com/docs/TECH102953

But I have run into and issue with it. In the article it says that the option should be under the Quarantine heading in the Advanced Options.

But the only thing I have under Advanced Options is Global Scan Options, there is no other items listed.

 

Would anyone have any idea why this would be? We are currently running RU1 MP1  12.1.1101.401

 

Operating Systems:

Comments 3 CommentsJump to latest comment

W007's picture

hello,

According to the fix notes of latest SEP version i.e. SEP 12.1 RU2, issue is resolved with this release.

Repeated detection of DWHxxxx.tmp as a threat
Fix ID: 2718341
Symptom: Repeated detection of DWHxxxx.tmp as a threat when a Defwatch scan runs on Quarantined items.
Solution: Increased Defwatch scan performance and moved the temporary extraction folder from %TEMP% to Application Data to avoid conflicts with Windows Search Indexer.
 
Reference: New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2

 

 

check this artical

https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

DWH***.tmp files are detected in the user profile temp directory

http://www.symantec.com/docs/TECH92399

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

AJ_01's picture

Check the thread Mithun Comment

https://www-secure.symantec.com/connect/forums/sep-121-and-dwhtmp-files#comment-5975641

New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2

 

Article:TECH199676  |  Created: 2012-11-13  |  Updated: 2013-04-08  |  Article URL http://www.symantec.com/docs/TECH199676

 

Regard

AJ

Mithun Sanghavi's picture

Hello,

Correct. the Quarantine Option is missing in the SBE version.

Check this Screenshots below:

Quarantine_EE.JPG

 

In this case, you may like to follow the steps provided in the Article below:

 

When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

http://www.symantec.com/docs/TECH102953

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.