Endpoint Protection

Hi,

I am trying to update virus definition through jdb file on server, but it is not getting update.  jdb file getting extract in incoming folder but within few seconds folder getting delete and new folder is creating with new timing. 4-5 hour i waited but it's not happening.

OS- Windows Server 2000 SP4
Database- MS SQL 2000 SP4

I am able to login on to the console and client communication also happening.


Any suggestion?

Regards,
Ajeet

1.) Delete .jdb file from \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming folder

2.) Check for running instances of LiveUpdate.

- Kill them

3.) Retry to drop .jdb file

Hi,

I followed given steps. but it's not happening.
Live update is not running.

i checked through this command also.

"C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\sesmcontinst.exe" -isLuRunning"

RetValue=0

Regards,
Ajeet kumar

Try this
How to clear corrupt Virus Definitions from SEPM
After this try by dropping jdb file.

Clearing the cache of the virusdef

C:\Program Files\Common Files\Symantec Shared\SymcData\

Delete these folders:
sesmvirdef32
sesmvirdef64


In the registry, under this path:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps

Delete these key/values:
SymcData-sesmvirdef32
SymcData-sesmvirdef64

Delete these reg keys
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef32
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef64



Try the procedure below. Hope this helps

Changed the timed-out value:

PREFERENCES\INTERNET_CONNECT_TIMEOUT=100
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=100
 
Run Liveupdate
 
 
Please call  in case the scheduled liveupdate fails.
 
Note: Please ensure that .jdb(manual update) file will be used in case the problem persist.
 
Thanks,

Thank you Arvind. It is working.