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SEPM is not importing live update files

  • 1.  SEPM is not importing live update files

    Posted Oct 01, 2013 09:58 AM

    My SEPM is pointed at a fileshare to obtain the liveupdate files for virus defs.

    It is not updating. It appears that some of these files are contained in the directory, however, LiveUpdate

    is putting them into Subdirectories.IE (1380575940000).

     

    Here's the log(I modified the IP addresses and server names to generic names), any suggestions?

     

    ////////////////////////////////////////////////////////////////////////////////
    ////////////////////////////////////////////////////////////////////////////////
    // Start LuComServer
    ////////////////////////////////////////////////////////////////////////////////
    ////////////////////////////////////////////////////////////////////////////////
    10/1/2013, 10:45:51 GMT -> LuComServer version: 3.3.100.15
    10/1/2013, 10:45:51 GMT -> LiveUpdate Language: English
    10/1/2013, 10:45:51 GMT -> LuComServer Sequence Number: 20120518
    10/1/2013, 10:45:51 GMT -> OS: Windows 2008R2 Standard Edition, Service Pack: 1, Major: 6, Minor: 1, Build: 7601 (64-bit)
    10/1/2013, 10:45:51 GMT -> System Language:[0x0409], User Language:[0x0409]
    10/1/2013, 10:45:51 GMT -> IE8 support.
    10/1/2013, 10:45:51 GMT -> ComCtl32 version: 6.16
    10/1/2013, 10:45:51 GMT -> IP Addresses: 99.999.999.99, ::1
    10/1/2013, 10:45:51 GMT -> Loading C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
    10/1/2013, 10:45:51 GMT -> Opened the product inventory at "C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
    10/1/2013, 10:45:51 GMT -> Account launching LiveUpdate is not a logged in user's account
    10/1/2013, 10:45:51 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
    10/1/2013, 10:45:51 GMT -> LiveUpdate flag value for this run is 0
    10/1/2013, 10:45:51 GMT -> **** Starting a Silent LiveUpdate Session ****
    10/1/2013, 10:45:51 GMT -> ***********************        Start of New LU Session        ***********************
    10/1/2013, 10:45:51 GMT -> The command line is -S
    10/1/2013, 10:45:51 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
    10/1/2013, 10:45:51 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.3.100.15, Language: English.  Mini-TRI file name: liveupdate_3.3.100.15_english_livetri.zip
    10/1/2013, 10:45:51 GMT -> LiveUpdate is about to launch a new callback proxy process for product SEPM Content Catalog with moniker {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}.
    10/1/2013, 10:45:51 GMT -> Starting Callback Proxy Worker thread.
    10/1/2013, 10:45:51 GMT -> The callback proxy for moniker {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D} was successfully registered with LiveUpdate.
    10/1/2013, 10:45:51 GMT -> LiveUpdate successfully launched a new callback proxy process for product SEPM Content Catalog.
    10/1/2013, 10:45:51 GMT -> LiveUpdate is about to execute a PreSession callback for product SEPM Content Catalog.
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Successfully created an instance of an luProductReg object!
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe.
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {2B6323DE-0AB4-F6D4-00BE-153983F159FA}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {307D2C61-0AB4-F6D4-00BE-15391E224ABA}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {B6453A57-0AB4-F6D4-00BE-1539CD2A614D}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {D2EE983B-0AB4-F6D4-00BE-1539CD0C259E}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:51 GMT -> The callback proxy finished executing the callback with a result code of 0x0
    10/1/2013, 10:45:51 GMT -> The PreSession callback for product SEPM Content Catalog completed with a result of 0x0      
    10/1/2013, 10:45:51 GMT -> Progress Update: TRYING_HOST: HostName: "NDrive" URL: "\\FileServer01\oms\SEP\SEP liveupdt" HostNumber: 0
    10/1/2013, 10:45:51 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
    10/1/2013, 10:45:51 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.3.100.15_english_livetri.zip
    10/1/2013, 10:45:51 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\liveupdate_3.3.100.15_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\liveupdate_3.3.100.15_english_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:52 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:52 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.3.100.15_english_livetri.zip).
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\minitri.flg", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "\\FileServer01\oms\SEP\SEP liveupdt\minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x0      
    10/1/2013, 10:45:52 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
    10/1/2013, 10:45:55 GMT -> LiveUpdate is about to execute a WelcomeText callback for product SEPM Content Catalog.
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {307D2C61-0AB4-F6D4-00BE-15391E224ABA}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Successfully created an instance of an luProductReg object!
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe.
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {2B6323DE-0AB4-F6D4-00BE-153983F159FA}, PropertyName = Version, Value = MicroDefsB.Sep
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {307D2C61-0AB4-F6D4-00BE-15391E224ABA}, PropertyName = SEQ.CURDEFS, Value = 130930002
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {307D2C61-0AB4-F6D4-00BE-15391E224ABA}, PropertyName = SEQ.HUBDEFS, Value = 130916008
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {2B6323DE-0AB4-F6D4-00BE-153983F159FA}, PropertyName = SEQ.CURDEFS, Value = 130930002
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {2B6323DE-0AB4-F6D4-00BE-153983F159FA}, PropertyName = SEQ.HUBDEFS, Value = 130916008
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.CURDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.HUBDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.UPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.UPDATES
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.SUBMISSION CONTROL DATA
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.COHDATAUPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.COHUPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.COH64UPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.IRON SETTINGS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.PATCH
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {78A88743-EF66-42dc-8D7F-87B0D7BCDAF3}, PropertyName = SEQ.FULLDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.CURDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.HUBDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.UPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.UPDATES
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.SUBMISSION CONTROL DATA
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.COHDATAUPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.COHUPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.COH64UPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.IRON SETTINGS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.PATCH
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D}, PropertyName = SEQ.FULLDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {D2EE983B-0AB4-F6D4-00BE-1539CD0C259E}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {B6453A57-0AB4-F6D4-00BE-1539CD2A614D}, PropertyName = Version, Value = MicroDefsB.Sep
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {D2EE983B-0AB4-F6D4-00BE-1539CD0C259E}, PropertyName = SEQ.CURDEFS, Value = 130930002
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {D2EE983B-0AB4-F6D4-00BE-1539CD0C259E}, PropertyName = SEQ.HUBDEFS, Value = 130916008
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {B6453A57-0AB4-F6D4-00BE-1539CD2A614D}, PropertyName = SEQ.CURDEFS, Value = 130930002
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Setting property for Moniker = {B6453A57-0AB4-F6D4-00BE-1539CD2A614D}, PropertyName = SEQ.HUBDEFS, Value = 130916008
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = LU_SESSION_OPTOUT
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.CURDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.HUBDEFS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.UPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.UPDATES
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.SUBMISSION CONTROL DATA
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.COHDATAUPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.COHUPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.COH64UPDATE
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.IRON SETTINGS
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.PATCH
    10/1/2013, 10:45:55 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Deleting Property for Moniker = {F3A2888E-9FC4-4df6-A7AE-F85F981152F4}, PropertyName = SEQ.FULLDEFS
    10/1/2013, 10:45:55 GMT -> The callback proxy finished executing the callback with a result code of 0x0
    10/1/2013, 10:45:55 GMT -> The WelcomeText callback for product SEPM Content Catalog completed with a result of 0x0      
    10/1/2013, 10:45:55 GMT -> Progress Update: HOST_SELECTED: Host IP: "99.999.999.99" URL: "\\FileServer01\oms\SEP\SEP liveupdt" HostNumber: 0
    10/1/2013, 10:45:55 GMT -> Attempting to load SymCrypt...
    10/1/2013, 10:45:55 GMT -> SymCrypt.dll does not exist.
    10/1/2013, 10:45:55 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server \\FileServer01\oms\SEP at path \\FileServer01\oms\SEP\SEP%20liveupdt via a LAN connection. The server connection connected with a return code of 200, Successfully download TRI file
    10/1/2013, 10:45:55 GMT -> LiveUpdate is connected to a server with Mini-TRI file support.  LiveUpdate will download and process the remaining Mini-TRI files.
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: Automatic LiveUpdate, Version: 3.3.100.15, Language: English.  Mini-TRI file name: automatic$20liveupdate_3.3.100.15_english_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM Content Catalog, Version: 12.1 RU2, Language: SymAllLanguages.  Mini-TRI file name: sepm$20content$20catalog_12.1$20ru2_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM LiveUpdate Database, Version: 12.1, Language: SymAllLanguages.  Mini-TRI file name: sepm$20liveupdate$20database_12.1_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM Virus Definitions Win32 12.1 RU2 H, Version: MicroDefsB.CurDefs, Language: SymAllLanguages.  Mini-TRI file name: sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM Virus Definitions Win64 (x64) 12.1 RU2 H, Version: MicroDefsB.CurDefs, Language: SymAllLanguages.  Mini-TRI file name: sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM SRTSP Settings, Version: 12.1 RU2, Language: SymAllLanguages.  Mini-TRI file name: sepm$20srtsp$20settings_12.1$20ru2_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM Virus Definitions Win32 12.1 RU2 H, Version: MicroDefsB.Sep, Language: SymAllLanguages.  Mini-TRI file name: sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.sep_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Check for updates to:  Product: SEPM Virus Definitions Win64 (x64) 12.1 RU2 H, Version: MicroDefsB.Sep, Language: SymAllLanguages.  Mini-TRI file name: sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru2$20h_microdefsb.sep_symalllanguages_livetri.zip
    10/1/2013, 10:45:55 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
    10/1/2013, 10:45:55 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 8 Downloading Mini-TRI files
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\automatic$20liveupdate_3.3.100.15_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\automatic$20liveupdate_3.3.100.15_english_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:55 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20content$20catalog_12.1$20ru2_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20content$20catalog_12.1$20ru2_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:55 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20liveupdate$20database_12.1_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20liveupdate$20database_12.1_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:55 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:55 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:56 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:56 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20srtsp$20settings_12.1$20ru2_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20srtsp$20settings_12.1$20ru2_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:56 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.sep_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.sep_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:56 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru2$20h_microdefsb.sep_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru2$20h_microdefsb.sep_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:56 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
    10/1/2013, 10:45:56 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
    10/1/2013, 10:45:56 GMT -> ********* Finished Finding Available Updates *********

    10/1/2013, 10:45:56 GMT -> LiveUpdate did not find any new updates for the given products.
    10/1/2013, 10:45:56 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 100, LiveUpdate ran successfully.  There are no new updates to your products.
    10/1/2013, 10:45:56 GMT -> IE8 support.
    10/1/2013, 10:45:56 GMT -> LiveUpdate is about to execute a PostSession callback for product SEPM Content Catalog.
    10/1/2013, 10:45:56 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Destroyed luProductReg object.
    10/1/2013, 10:45:56 GMT -> The callback proxy finished executing the callback with a result code of 0x0
    10/1/2013, 10:45:56 GMT -> The PostSession callback for product SEPM Content Catalog completed with a result of 0x0      
    10/1/2013, 10:45:56 GMT -> Successfully released callback {530DF3AD-6936-3214-A83B-27B63C7997C4}
    10/1/2013, 10:45:56 GMT -> ProductRegCom/luProductReg(PID=8736/TID=6172): Destroyed luProductReg object.
    10/1/2013, 10:45:56 GMT -> LiveUpdate has called the last callback for product SEPM Content Catalog, so LiveUpdate is informing the callback proxy that it can exit.
    10/1/2013, 10:45:56 GMT -> The callback proxy executable for product {999C2E87-0AB4-F6CD-0051-672E4F7C7C3D} is exiting with no errors
    10/1/2013, 10:45:56 GMT -> ***********************           End of LU Session           ***********************
    ////////////////////////////////////////////////////////////////////////////////
    ////////////////////////////////////////////////////////////////////////////////
    // End LuComServer
    ////////////////////////////////////////////////////////////////////////////////
    ////////////////////////////////////////////////////////////////////////////////



  • 2.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 10:00 AM

    What's the SEPM version?



  • 3.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 10:21 AM

    Edit:

    Add a username and password which has permissions for the UNC share will resolve this issue. 

    http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH106222



  • 4.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 10:30 AM

    Hmmm, the LU client version suggests this is running at least SEP12.1RU2, and I'm guessing the you must be using LUA in order to have pushed the required content to the share in the first place.

    Has this worked in the past? Can you confirm what level of access is set on the share?

    http://www.symantec.com/docs/TECH102257

    Oh yeah, can you also confirm your LUA is downloading the correct content for SEP12.1RU2 and later?  From RU2 onwards, a different "Product" is used in LUA to denote SEP12.1RU2 and later def files:

    http://www.symantec.com/docs/TECH201363

    This pretty much says to update the product catalog on the LUA and download and distribute the "SEP12.1RU2" defs.



  • 5.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 11:13 AM

    The account has access to the file share. It does download minitri.flg

    However, in looking at the logs, the files that are failing to download are located in subdirectories

    off of the main directory where SEPM is looking.

    For example from the log:

    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    10/1/2013, 10:45:56 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\FileServer01\oms\SEP\SEP liveupdt\sepm$20virus$20definitions$20win32$2012.1$20ru2$20h_microdefsb.curdefs_symalllanguages_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
    10/1/2013, 10:45:56 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE

     

    The file is not in the location where SEPM is looking,

    This file is actually located in \\FileServer01\oms\SEP\SEP liveupdt\1380575940000\

    any ideas?



  • 6.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 11:15 AM

    I'm running SEPM version 12.1.2015.2015

    I confirmed that it is downloading content for      



  • 7.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 11:19 AM

    And the share permissions?



  • 8.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 11:28 AM

     

    The account it runs under has read access to the share.

    per the logs, it downloads minitri.flg

    some of the files it is not finding are located in

     \\FileServer01\oms\SEP\SEP liveupdt\1380575940000\

    SEPM is looking at

    \\FileServer01\oms\SEP\SEP liveupdt\

    I don't know if the problem is that liveupdate is putting files in subdirectories or if SEPM is not looking

    for them in the subdirectories.



  • 9.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 11:46 AM

    did you add permission? was it working before?



  • 10.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 12:45 PM

    thanks for the help. I've tried posting replies 2x's now keep getting:

    Your comment has been queued for moderation by site administrators and will be published after approval.

     

    yes, the account has read permission to the share. It does download minitri.flg

     The files that it cannot download are located in sub directories off of the main directory.

    my other posts have more details and should show up shortly.

     



  • 11.  RE: SEPM is not importing live update files

    Posted Oct 01, 2013 01:31 PM

    some of the files are located in:

    \\FileServer01\oms\SEP\SEP liveupdt\1380575940000\

    SEPM is looking in \\FileServer01\oms\SEP\SEP liveupdt 

    which is why it's not finding the files.

    Live Update is pointed at that directory too.

    any ideas?



  • 12.  RE: SEPM is not importing live update files
    Best Answer

    Posted Oct 02, 2013 03:38 AM

    I'll be honest, I've not tried to use the UNC Distribution Centre myself, but I can confirm that the normal HTTP ones use an entirely flat file structure with no sub-folders.  Can you confirm how your distribution centres are setup?

    #EDIT#

    Just run a quick test, and my new UNC DC has no sub-folders either.  Are you sure you're pointing the SEPM at the correct DC?  Is it possible you have multiple DCs pointing at the same share, configured slightly differently?



  • 13.  RE: SEPM is not importing live update files

    Posted Oct 02, 2013 04:35 PM

    I had SEPM pointed to the source LiveUpdate directory instead of pointing it at the Distribution Center directory.

    thanks for the help, it seems to be working now

     

    Phil