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SEPM not log in

Created: 27 May 2012 • Updated: 28 May 2012 | 23 comments
This issue has been solved. See solution.

One day I woke up and can't access, log on SEPM. Why?

I tried lots of things in this website and others. But SEPM is not a mature software and I can't log on. So I am stuck finally. I added files that can help to resolve problem.

Windows 2008 R2

4 cpu Xeon 2.5Ghz

4Gb Ram

70Gb hdd space

No firewall open

No network protection installed

Comments 23 CommentsJump to latest comment

Sumit G's picture

Share the error Snapshot..

Regards

Sumit G.

pete_4u2002's picture

is it the fresh install or upgrade ?

is this standalone?

java.sql.SQLException: JZ0C0: Connection is already closed. is the error from the logs, can you open a support ticket?

 

Ajeet Srivastava's picture

 

Hi BucaDH,
 
Run the upgrade.bat on the SEPM .
This batch file location is %Program Files%\Symantec\Symantec Endpoint Protection Manager\bin
 
Regrads,
Ajeet Srivastava

 

SOLUTION
BucaDH's picture

I started upgrade.bat. I will post the results.

BucaDH's picture

But upgrade tool does nothing, I think. I added screenshot.

sepm1.png
pete_4u2002's picture

wait for some time and let us know the result?

is it the fresh install or upgrade ?

is this standalone?

java.sql.SQLException: JZ0C0: Connection is already closed. is the error from the logs, can you open a support ticket?

 

BucaDH's picture

It is upgrade.

Standalone? I don't know what kind of software. I was able to configure the policies for clients before these problems. I use SEPM for active scan and report in a group. Also for configuring USB/CD-DVD devices.

pete_4u2002's picture

i meant not an replication with another SEPM?

 

BucaDH's picture

No replication. I understand. Is it a solution to replicate?

I know so little information about SEP, SEPM. I started to this job 4 months ago.

pete_4u2002's picture

ok, whats the status of upgrade.bat.

yes, the SEPM can replicate with another SEPM

About installing and configuring Symantec Endpoint Protection Manager for replication
http://www.symantec.com/docs/HOWTO26797
 

Installing Symantec Endpoint Protection Manager for replication
http://www.symantec.com/docs/HOWTO26796
 

 

pete_4u2002's picture

suggest to contact tech support.

can you try repairing SEPM using add/remove program?

BucaDH's picture

I tried add/remove and SEPM logged in. But after backup, not.

I don't want to configure from the start, more than 250 pc....

I need much more detailed help, I think.

BucaDH's picture

Upgrade tool not completed. DSN is ok. I check from the start.... :(

sepm3.png
Simpson Homer's picture

Try these steps:

 

 

  • Browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ and launch Upgrade.bat. Follow the on-screen prompts in the Upgrade Wizard Panel and once it has completed attempt to login to the Symantec Endpoint Protection Manager and verify that the error is no longer received

or

  • Run setup.exe again from the installation CD of the new Symantec Endpoint Protection build, and allow the manager and database to migrate.
    Test the migration by opening the manager, once the installation completes

or

  • Repair the SEPM installation in Add/Remove Programs and run the Management Server Configuration Wizard if it the repairing will not automatically run it.
Mithun Sanghavi's picture

Hello,

When was the server machine restarted?

After checking the Logs, found that the machine requires a restart.

I would suggest you to Restart the server machine and try Logging to the same again.

Once the server machine is restarted, work on the steps provided below:

  • Browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ and launch Upgrade.bat. Follow the on-screen prompts in the Upgrade Wizard Panel and once it has completed attempt to login to the Symantec Endpoint Protection Manager and verify that the error is no longer received

or

  • Run setup.exe again from the installation CD of the new Symantec Endpoint Protection build, and allow the manager and database to migrate.
    Test the migration by opening the manager, once the installation completes

or

  • Repair the SEPM installation in Add/Remove Programs and run the Management Server Configuration Wizard if it the repairing will not automatically run it.

Reference:

Unable to login to the Symantec Endpoint Protection Manager because the server is not synchronized with the database

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

BucaDH's picture

I tried upgrade tool, but text not changed other than "initiliazing". Error continues.

I tried running setup.exe and setup installation finished successfully. But I can't log on.

I repaired SEPM from add/remove panel. But no change on errors.

I restarted server many times whenever I made any change...

 

There is a backup old and faulty. I removed completely, installed SEPM and restored backup. But error comes again. Can I clean errors from backup? How can I track errors? How can I restore only pc, policies and settings without errors?

BucaDH's picture

it started... I will post the results... :D

sepm4.png
BucaDH's picture

Upgrade succeeded, I will restart server.

sepm5.png
BucaDH's picture

Thank you all.

Finally upgrade tool has finished succesfully. Now I got the control of all!

Many many many thanks...

 

How can I help you about the documentation of this issue?

Can I find the problem occured before?

sepm6.png
Simpson Homer's picture

Check the event viewer for logs or the catalina.out and scn server 0.logs

Mithun Sanghavi's picture

Hello,

As per the Logs, we found that the Server was not started as I highlighted in my comment. That could be one reason.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.