SEPM is not reflecting Updated
Created: 13 Dec 2012 | 13 comments
The Symantec Endpoint protection Manager is reflecting as not updated on the SEPM Dashboard dated 3 Dec 2012 even after the Virus definations are Up to date on the server.I ran the LUALL.exe file to check if Update is happening properly & Update happens properly but on Console it reflects that the SEPm is not updated.Any soultion for this issue
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Do you have plenty of space available on C:?
You can run LU manually from Admin page >> Servers. You should be able to watch to see if any errors show up.
SEP Knowledge Base
Endpoint SWAT
Hello,
What version of SEPM are you running?
Make sure you are running the Latest Version of SEPM 12.1 RU2
Could you check the SEPM >> Admin >> Servers >> Highlight Local Site (site SEPM) >> Show Liveupdate Downloads ?? Could you please upload the screenshot of the same?
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Our symantec version is 11.0.7000.975 and we reinstalled the live update component ,updated the catlog file for the same ,but still the issue persists the definations are 3rd dec 2012
Hi,
Please go through :-
Login in SEPM >go to the admin tab >Click on server >Then click on Local Site (Site SEPM-SERVER) >
Then click on Show Liveupdates Downloads.
and then check the date of definition and let me know.
Thank& Regards,
Ambesh
Please mark your thread as 'SOLVED' with the answer that helps you.
Yep already done that still Antivirus & Antispyware definations are not getting updated the update fails .Truscan & IPS signatures are getting Updated properly
check this link
Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.
http://www.symantec.com/docs/TECH166923
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Also did it manaully by downloading the jdb file and putting it in the location
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming.
Still doesn't work
It means the virus defs are corrupt. Please clear the corrupted defs as described in the KB
"Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions" as suggested by Pete
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
check the article and let us know if it helps
Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.
http://www.symantec.com/docs/TECH166923
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Already Done that
open a support ticket and collect the sst logs from the sepm
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
I did a manul update via jdb file and now I see one folder with latest defination file D:\{C60DC234-65F9-4674-94AE-62158EFCA433} but as soon as we run Liveupdate from local site download live update the file changes back to 121203019 from 121213025
Which is the OS running in SEPM?
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
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