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SEPM is not reflecting Updated

Created: 13 Dec 2012 | 13 comments

The Symantec Endpoint protection Manager is reflecting as not updated on the SEPM Dashboard dated 3 Dec 2012 even after the Virus definations are Up to date on the server.I ran the LUALL.exe file to check if Update is happening properly & Update happens properly but on Console it reflects that the SEPm is not updated.Any soultion for this issue

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.Brian's picture

Do you have plenty of space available on C:?

You can run LU manually from Admin page >> Servers. You should be able to watch to see if any errors show up.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

What version of SEPM are you running?

Make sure you are running the Latest Version of SEPM 12.1 RU2

Could you check the SEPM  >> Admin >> Servers >> Highlight Local Site (site SEPM) >> Show Liveupdate Downloads ?? Could you please upload the screenshot of the same?

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

vonphenyl's picture

Our symantec version is 11.0.7000.975 and we reinstalled the live update component ,updated the catlog file for the same ,but still the issue persists the definations are 3rd dec 2012

Ambesh_444's picture

Hi,

Please go through :-

Login in SEPM >go to the admin tab >Click on server >Then click on Local Site (Site SEPM-SERVER) > 

Then click on Show Liveupdates Downloads.

and then check the date of definition and let me know.

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

vonphenyl's picture

Yep already done that still Antivirus & Antispyware definations are not getting updated the update fails .Truscan & IPS signatures are getting Updated properly

pete_4u2002's picture

check this link

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

http://www.symantec.com/docs/TECH166923

vonphenyl's picture

Also did it manaully by downloading the jdb file  and putting it in the location

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming.

Still doesn't work

AravindKM's picture

It means the virus defs are corrupt. Please clear the corrupted defs as described in the KB

"Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions" as suggested by Pete

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

pete_4u2002's picture

check the article and let us know if it helps

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

http://www.symantec.com/docs/TECH166923

pete_4u2002's picture

open a support ticket and collect the sst logs from the sepm

vonphenyl's picture

I did a manul update via jdb file and now I see one folder with latest defination file D:\{C60DC234-65F9-4674-94AE-62158EFCA433} but as soon as we run Liveupdate from local site download live update the file changes back to 121203019 from 121213025

AravindKM's picture

Which is the OS running in SEPM?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind