Endpoint Protection

Hi, 

Our SEPM is having some issues trying to update to the latest windows defintions. I have tried to run the "Download LiveUpdate Content" with no success. 

If we run Liveupdate on the clients they update fine. 

I have also tried the below. 

Reboot Server

Clear the cache

Reregister the SEPM to Liveupdate

Re run the Download liveupdate contect to no success. 

I have attached the log file.

If someone could help out it would be much appreciated. 

Attachment(s)

Log.txt   771 KB 1 version

Also have the below information from the Liveupdate Express .

The following Symantec products and components are installed on your computer.
> LiveUpdate
> SEPM Behavior And Security Heuristics 12.1 RU5
> SEPM CIDS Signatures 12.1 RU5
> SEPM CIDS Signatures Mac 12.1 RU4
> SEPM Content Catalog
> SEPM Extended File Attributes and Signatures 12.1 RU5
> SEPM HI Policy Contents Mac
> SEPM HI Policy Contents Windows
> SEPM Iron Revocation List 12.1 RU5
> SEPM Iron Settings 12.1 RU5
> SEPM Iron Whitelist 12.1 RU5
> SEPM LiveUpdate Database
> SEPM SMR Definitions 12.1 RU5
> SEPM SRTSP Settings
> SEPM Submission Control Data
> SEPM Virus Definitions Win32 12.1 RU5
> SEPM Virus Definitions Win64 (x64) 12.1 RU5
> SESM AntiVirus Client Win32
> SESM AntiVirus Client Win64
> SESM IPS Signatures Win32
> SESM IPS Signatures Win64
> SESM SEP PTS Content
> SESM SEP PTS Engine Win32
> SESM SEP PTS Engine Win64
> SESM Submission Control Data
> SESM Symantec Known Application System
> SESM Symantec Security Content A1
> SESM Symantec Security Content A1-64
> SESM Symantec Security Content B1
> SESM Symantec Security Content B1-64
> SPC AntiVirus Client LINUX
> SPC AntiVirus Client Mac

Initializing...
Connecting to liveupdate.symantecliveupdate.com...

Downloading catalog file (1 of 43), product up-to-date.
Downloading catalog file (2 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 43), product up-to-date.
Downloading catalog file (4 of 43), product up-to-date.
Downloading catalog file (5 of 43), product up-to-date.
Downloading catalog file (6 of 43), product up-to-date.
Downloading catalog file (7 of 43), product up-to-date.
Downloading catalog file (8 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (9 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (10 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (11 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (12 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (13 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (14 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (15 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (16 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (17 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (18 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (19 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (20 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (21 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (22 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (23 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (24 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (25 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (26 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (27 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (28 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (29 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (30 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (31 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (32 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (33 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (34 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (35 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (36 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (37 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (38 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (39 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (40 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (41 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (42 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (43 of 43), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been found:
> SEPM Iron Revocation List 12.1 RU5,  8.2 KB 
Total Download 8.2 KB 

The following updates have been aborted:
> SEPM Content Catalog has 1 aborted update(s).
Reason:
LU1845: This product was not updated due to a processing error.

> SESM AntiVirus Client Win32 has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase

> SESM AntiVirus Client Win64 has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase

> SPC AntiVirus Client Mac has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase

Downloading SEPM Iron Revocation List 12.1 RU5 (1 of 1), complete.

Installing SEPM Iron Revocation List 12.1 RU5 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update.

Installation failed, error summary...
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install.  Please try to get the updates at a later time.

LiveUpdate session is complete.

Please also run the symhelp tool on it to do error checking.

Troubleshooting computer issues with the Symantec Help support tool

please check the sesmlu.log on the sepm server, if you are sql db, make sure there is enough space and sem5.db is configured for autogrowth. also check if port 9090 is not used by any other app

try this document as well

https://support.symantec.com/en_US/article.TECH147268.html

Multiple instances of the following error are found in the attached log file:

The Update executed with a result code of 1825, => The install script for this product had a syntax error, so LiveUpdate could not install it.

Please follow the steps mentioned in the article at the following link.
http://www.symantec.com/docs/TECH132407