I'm using SEPM v 12.1.2015.2015 and it has stopped updating the virus definitions.  The latest on the manager is 8/9/13 r3.  I can update the clients manually, but when I run Live Update from the SEPM, I get the following:

August 28, 2013 3:47:32 PM CDT:  LiveUpdate succeeded.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:32 PM CDT:  LUALL.EXE finished running.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:31 PM CDT:  LUALL.EXE finished.  There were no new content updates. Return code = 1.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:30 PM CDT:  No updates found for Symantec Endpoint Protection Win64 12.1 (English).  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:30 PM CDT:  No updates found for Symantec Endpoint Protection Win32 12.1 (English).  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Centralized Reputation Settings 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR scan engine Win32 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for AP Portal List 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for TruScan proactive threat scan commercial application list Win32 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR scan whitelist Win64 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Virus and Spyware definitions Win32 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Intrusion Prevention signatures Win64 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Client Intrusion Detection System signatures 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Revocation Data 12.1 RU2 .  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR scan engine Win64 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Submission Control signatures 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Submission Control signatures 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR scan data 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Symantec Whitelist 12.1 RU2 .  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR Heuristics engine 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR scan whitelist Win32 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for Symantec Endpoint Protection Manager Content Catalog 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for TruScan proactive threat scan commercial application list Win64 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SEPM LiveUpdate Database 12.1.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:29 PM CDT:  No updates found for SONAR scan commercial application engine 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:28 PM CDT:  No updates found for Extended File Attributes and Signatures 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:28 PM CDT:  No updates found for Virus and Spyware definitions Win64 12.1 RU2.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:47:28 PM CDT:  No updates found for Intrusion Prevention signatures Win32 11.0.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:45:21 PM CDT:  LUALL.EXE has been launched.  [Site: My Site]  [Server: INSXCHSRV3]
August 28, 2013 3:45:21 PM CDT:  Download started.  [Site: My Site]  [Server: INSXCHSRV3]

Do you have adequate space on C:?

The defs may be corrupt. Check the SEPM log.liveupdate file. You can also try to clear out the defs per this KBA:

http://www.symantec.com/docs/TECH166923

Plenty of room on the c drive - I'll try clearing out the defs

Any proxy defined in your network?

if the above does not work , try this

How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

http://www.symantec.com/business/support/index?page=content&id=TECH171060

Hi

Reinstall the Liveupdate and check

Regards

Hi tdc81,

I would check your log.liveupdate first of all- what does it list as the outcome of each session?  Is tehre no connection to the LiveUpdate server?  Are products found and downloaded, but then cannot be applied?  The log.liveupdate will tell you.

Hope this helps!

Mick

Perhaps you could go through the below SEPM Liveupdtae troubleshooting article and let us know what you find?

http://www.symantec.com/docs/TECH105924

Hello,

In your case, SEPM is not updating the definitions. 

Check these Articles:

The SEPM does not update virus definitions. Liveupdate not working on the Symantec Endpoint Protection Manager 12.1

http://www.symantec.com/docs/TECH183178

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

http://www.symantec.com/docs/TECH166923

Could you also try manually updating the SEPM by downloading the .jdb file on the SEPM version 12.1 and check if that helps:

You can Download the .jdb file from the Link below:

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

and follow the document provided below:

Update definitions for Symantec Endpoint Protection Manager using a JDB file

Hope that helps!!

HI,

Please check the following.

1.       Enough disk space on system drive and ON DB if you are using SQL DB

2.       Try to update via .jdb files

Regards

Ajin

Nevermind, this turned out to be a firewall issue.  Just not sure what changed becuase everything had been working just fine.

Thanks for your help!

Hi

Can you please provide the update on the suggested solution

Regards