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SEPM PTP is uptodate but clients not

Created: 17 Sep 2012 | 14 comments

Hi all,

the SEPM shows the latest PTP Virus definition see figure1. On the client i still see the virus def. stuck on 23rd of August - figure 2. The latest downloasds on the SEP client figure 3 i see still the 23rd. Please help.

I have cleard the cache using luall.exe

I have replaced the .jdp file

I have downloaded today the latest definitions

I have restarted the server

 

Comments 14 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

When You will be update JDB file NTP and PTP defination not updated.

Check this thread

https://www-secure.symantec.com/connect/forums/jdb-file

Thanks In Advance

Ashish Sharma

 

 

Balraj's picture

Hi Ashish,

 

thanks for your reply and hint, could you please let me know why on figure2 the heuristic is still on 23rd?

 

 

Optimus.prime's picture

HI,

Once uninstall the the SEP client and  reinstall the SEp client ...

Then check the updates and let us know ...

 

 

Ashish-Sharma's picture

how many System not updating PTP service ?

Thanks In Advance

Ashish Sharma

 

 

Balraj's picture

we have about 700 clients. some are uptodate some not and on others PTP is uptodate but the NTP not i am confused. I have done just for testign on some servers the manaul LU and the few works fine and few not as mentioned situation above.

 

 

Ashish-Sharma's picture

I am not sure but i think this problem are same before you have raised one of Thread (https://www-secure.symantec.com/connect/forums/ptp-not-updating-all-other-definitions-are-uptodate)

Try this setting only one client

https://www-secure.symantec.com/connect/blogs/ptp-service-not-working-symantec-client

Edit.

Kindly verify are you manualy update SEPM Server Or Automaticaly Update for Live Update settings?

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Could you please let us know how are the clients receiving their Latest definitions? Is it SEPM, GUP, LUA?

Secondly, JDB file will only update AV definitions, it can't update PTP & NTP definitions.

Internet or any other liveupdate source like LUA / Replication partner is must to update PTP & NTP definitions on SEPM server.

Could you please upload us the Log.liveupdate \ Log.lue from the client machines where the PTP are not updating?

More detailed information about why LiveUpdate failed can be found in the following log file:

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

Check the following file for error in LiveUpdate.

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Lue\Logs

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Balraj's picture

 only have this path. Updating always via LU. After visitng this website http://www.symantec.com/security_response/definitions.jsp i am  checking sometimes how the situation is on the servers and clients as SEPM always saying "Clientsuptodate" and now i see that it is not.

Balraj's picture

Clients are receiveing updates via SEPM, GUP and LUA! On a SEPM everythign is uptodate. Could you pelase let me know paths for Win7

Balraj's picture

enclosed the log.lue file found. No Log.liveupdate only Product.Inventory.LiveUpdate & Product.Inventory.LiveUpdate on given path.

 

 

Log.jpg
Mithun Sanghavi's picture

Hello,

Please attach the Log.lue rather than taking a screenshot of log.lue.

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Balraj's picture

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/07/11 13:40:36.079    (UTC +00:00)
ProcessId: 1668, ThreadId: 3380, SessionId: 1
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/1
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Hub, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: Hub, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Update for moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1307569351jtun_ironsetsep.7z, SeqName: CurDefs, SeqNum: 110607005, has update status code: 100
  Update for moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Error, L: SymAllLanguages, package: 1340749929jtun_sepcfull25.x86, SeqName: HubDefs, SeqNum: 120626001, has update status code: 100
  Update for moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1341961959jtun_sepccurd25.x86, SeqName: CurDefs, SeqNum: 120710001, has update status code: 100
  Update for moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1341944764jtun_irevful.7z, SeqName: CurDefs, SeqNum: 120710004, has update status code: 100
  Update for moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages, package: 1340677533jtun_scd2_sep.zip, SeqName: FullDefs, SeqNum: 120625025, has update status code: 100
  Update for moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1340241025jtun_bashsepcfull25.x01, SeqName: CurDefs, SeqNum: 120620012, has update status code: 100
  Update for moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1341929397jtun_iron2012_120710004.7z, SeqName: CurDefs, SeqNum: 120710004, has update status code: 100
  ***** Session Results *****
  Total Updates Available: 7
  Total Updates Succeeded: 7
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 4
----------------------------------------------------------------------------------------------------
Session ended at: 2012/07/11 13:40:52.206    (UTC +00:00)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/09/17 10:32:40.557    (UTC +00:00)
ProcessId: 912, ThreadId: 2548, SessionId: 2
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/2
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Jun, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  ThrottleSeed Value is 90
  Throttle Value is 85.74886603414753.
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 153.76099537037038.
  Update <1347540262jtun_bashsepc120811013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 21
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 84.76099537037037.
  Update <1347540262jtun_bashsepc120814012-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 52
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 115.76099537037037.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.76099537037038.
  Update <1347540262jtun_bashsepc120823013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.76099537037038.
  Update <1347540262jtun_bashsepc120831011-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 80
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 143.76099537037038.
  ThrottleSeed Value is 74
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 137.76099537037038.
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Update for moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages, package: 1347868803jtun_irev120916036.7z, SeqName: CurDefs, SeqNum: 120916038, has update status code: 100
  ***** Session Results *****
  Total Updates Available: 1
  Total Updates Succeeded: 1
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 5
----------------------------------------------------------------------------------------------------
Session ended at: 2012/09/17 10:32:45.619    (UTC +00:00)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/09/17 10:33:08.181    (UTC +00:00)
ProcessId: 912, ThreadId: 836, SessionId: 3
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/3
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Jun, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  ThrottleSeed Value is 90
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 153.76601080246914.
  Update <1347540262jtun_bashsepc120811013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 21
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 84.76601080246914.
  Update <1347540262jtun_bashsepc120814012-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 52
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 115.76601080246914.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.76601080246914.
  Update <1347540262jtun_bashsepc120823013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.76601080246914.
  Update <1347540262jtun_bashsepc120831011-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 80
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 143.76601080246914.
  ThrottleSeed Value is 74
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 137.76601080246914.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  ***** Session Results *****
  Total Updates Available: 0
  Total Updates Succeeded: 0
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 1
----------------------------------------------------------------------------------------------------
Session ended at: 2012/09/17 10:33:08.806    (UTC +00:00)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/09/17 10:33:09.009    (UTC +00:00)
ProcessId: 912, ThreadId: 5568, SessionId: 4
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/4
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Jun, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  ThrottleSeed Value is 90
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 153.76620370370370.
  Update <1347540262jtun_bashsepc120811013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 21
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 84.76620370370370.
  Update <1347540262jtun_bashsepc120814012-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 52
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 115.76620370370370.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.76620370370370.
  Update <1347540262jtun_bashsepc120823013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.76620370370370.
  Update <1347540262jtun_bashsepc120831011-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 80
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 143.76620370370370.
  ThrottleSeed Value is 74
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 137.76620370370370.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  ***** Session Results *****
  Total Updates Available: 0
  Total Updates Succeeded: 0
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 1
----------------------------------------------------------------------------------------------------
Session ended at: 2012/09/17 10:33:09.603    (UTC +00:00)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/09/17 10:33:32.476    (UTC +00:00)
ProcessId: 912, ThreadId: 5328, SessionId: 5
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/5
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Jun, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  ThrottleSeed Value is 90
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 153.77083333333331.
  Update <1347540262jtun_bashsepc120811013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 21
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 84.77083333333333.
  Update <1347540262jtun_bashsepc120814012-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 52
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 115.77083333333333.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.77083333333331.
  Update <1347540262jtun_bashsepc120823013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.77083333333331.
  Update <1347540262jtun_bashsepc120831011-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 80
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 143.77083333333331.
  ThrottleSeed Value is 74
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 137.77083333333331.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  ***** Session Results *****
  Total Updates Available: 0
  Total Updates Succeeded: 0
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 1
----------------------------------------------------------------------------------------------------
Session ended at: 2012/09/17 10:33:33.195    (UTC +00:00)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/09/17 10:33:45.179    (UTC +00:00)
ProcessId: 912, ThreadId: 1100, SessionId: 6
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/6
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Jun, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  ThrottleSeed Value is 90
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 153.77314814814815.
  Update <1347540262jtun_bashsepc120811013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 21
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 84.77314814814815.
  Update <1347540262jtun_bashsepc120814012-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 52
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 115.77314814814815.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.77314814814815.
  Update <1347540262jtun_bashsepc120823013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.77314814814815.
  Update <1347540262jtun_bashsepc120831011-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 80
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 143.77314814814815.
  ThrottleSeed Value is 74
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 137.77314814814815.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  ***** Session Results *****
  Total Updates Available: 0
  Total Updates Succeeded: 0
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 1
----------------------------------------------------------------------------------------------------
Session ended at: 2012/09/17 10:33:45.773    (UTC +00:00)
****************************************************************************************************

 

****************************************************************************************************
Symantec LiveUpdate Engine 2.0.3.6   (Release)
OS: Windows XP Professional  32-bit

VerInfo: 5.1

ServicePack: 3.0
LanguageID: 00000407
WinHttp.dll Version: 5.1.2600.6175
TcpMaxConnectRetransmissions: 5
----------------------------------------------------------------------------------------------------
Session started at: 2012/09/17 10:34:06.225    (UTC +00:00)
ProcessId: 912, ThreadId: 1488, SessionId: 7
Machine ID: 44EE826B-0200-EDD5-C648-4A5C354DAF93
Agent Field: SEP/12.1.1101.401 MID/{44EE826B-0200-EDD5-C648-4A5C354DAF93} SID/7
----------------------------------------------------------------------------------------------------
  Component: Moniker: {263395A0-D3D8-4be4-80B5-202C94EF4AA0}, P: SEPC Iron Settings v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {31D8C93E-8DB2-4eeb-8D75-87FD92F1C62C}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.Jun, L: SymAllLanguages.
  Component: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {55DE35DC-862A-44c9-8A2B-3EF451665D0A}, P: SEPC CIDS Signatures v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {6AAE5D6B-C70C-4cdf-96C9-110AA1378E8C}, P: SEPC Virus Definitions Win32 v12.1, V: MicroDefsB.Error, L: SymAllLanguages.
  Component: Moniker: {810D5A61-809F-49c2-BD75-177F0647D2BA}, P: SEPC Iron Revocation List v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {B6DC6C8F-46FA-40c7-A806-B669BE1D2D19}, P: SEPC Submission Control Data, V: 12.1, L: SymAllLanguages.
  Component: Moniker: {D6AEBC07-D833-485f-9723-6C908D37F806}, P: SEPC Behavior And Security Heuristics v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  Component: Moniker: {EDBD3BD0-8395-4d4d-BAC9-19DD32EF4758}, P: SEPC Iron Whitelist v12.1, V: MicroDefsB.CurDefs, L: SymAllLanguages.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  Server selection complete. Server is HTTP://liveupdate.symantecliveupdate.com/ on port 80.
  ThrottleSeed Value is 90
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 153.77719907407408.
  Update <1347540262jtun_bashsepc120811013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 21
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 84.77719907407408.
  Update <1347540262jtun_bashsepc120814012-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 52
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 115.77719907407408.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.77719907407408.
  Update <1347540262jtun_bashsepc120823013-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 93
  Adjusted Throttle Value: 185.74886603414751, Calculated Eligibility Threshold: 156.77719907407408.
  Update <1347540262jtun_bashsepc120831011-120905011.x01> is not eligible due to throttling.
  ThrottleSeed Value is 80
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 143.77719907407408.
  ThrottleSeed Value is 74
  Adjusted Throttle Value: 85.74886603414753, Calculated Eligibility Threshold: 137.77719907407408.
  OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
  OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
  OnNotify() method for callback {72DA128F-2591-43f2-B272-29DA5452A197} returned 0x0
  OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
  OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
  OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
  OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
  ***** Session Results *****
  Total Updates Available: 0
  Total Updates Succeeded: 0
  Total Updates Succeeded - Reboot Req: 0
  Total Updates Skipped: 0
  Total Updates Failed: 0
  RunLiveUpdate result code: 0x00000000
  Session max recursion count = 1
----------------------------------------------------------------------------------------------------
Session ended at: 2012/09/17 10:34:06.818    (UTC +00:00)
****************************************************************************************************

 

 

Mithun Sanghavi's picture

 

Hello,

Could you work on the steps provided in the Article below:

SONAR Definitions are not updated on SEP 12.1 Clients.

http://www.symantec.com/docs/TECH178125

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Balraj's picture

still the same, soen computers stuck or not uptodate :(