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SEPM reinstall help

Created: 26 Mar 2013 • Updated: 08 Apr 2013 | 6 comments
This issue has been solved. See solution.

We have a SEPM , but manager is not updating the signature. and we were running 12.1.671, as told. we believe it may help if we install 12.1 ru2.

However, we notice that our DB maybe completely useless. if we want to remove the historical sem5.db completely, what's the exact steps?

 

If we reinstall 12.1 ru2 into the very same SEPM. Will the managed clients come up in the 12.1 ru2 after reinstall?

 

Operating Systems:

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Rafeeq's picture

I would suggest first we need to check why your manager is not updating defs, if there is a issue with proxy / firewall. You would face the same after update also.

If you want to remove sem5.db

you can do a complete fresh install then use the migration wizard to distribute communication settings

http://www.symantec.com/business/support/index?pag....

 

Mithun Sanghavi's picture

Hello,

By migrating to the Latest version, the older clients would report back to the SEPM again.

I would simply suggest you to migrate to the Latest version of SEPM 12.1 RU2, check this Article:

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

http://www.symantec.com/business/support/index?page=content&id=TECH163700

In case you are deciding to Uninstall the SEPM 12.1.671 and install the same version (keeping the same IP address and host name of the machine) then you may go ahead with Disaster recovery steps.

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH160736

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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honey_jack's picture

upgrade the version in 12.1 ru2 sort out your issue

Upgrading or migrating to Symantec Endpoint Protection 12.1.2 (RU2)
Article:TECH197426 | Created: 2012-09-27 | Updated: 2013-01-14 | Article URL http://www.symantec.com/docs/TECH197426

Thanks & Regard

Honey Jack

 

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SOLUTION
.Brian's picture

Check the best practices

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

Article:TECH163700  |  Created: 2011-06-30  |  Updated: 2013-01-02  |  Article URL http://www.symantec.com/docs/TECH163700

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

honey_jack's picture

What is the current status of your requirement, if any help to you then mark it as a solution.

Thanks & Regard

Honey Jack

 

If your issue has been solved, please use the "Mark as Solution" for the valid thread.

supercharged-admin's picture

Yes, it works fine for 12.1 client. The RU2 has a *NEW* push communication setting which helps for rescanning back originally managed client by 12.1.671. It's very handy.

 

I do like to thank for helps here.

There are two points which I like to share though.

 

In order for scanning work, the ICMP has to be allowed from SEPM to the client desktop Vlans.

And I also have been wondering, is SAV 11 not supported in 12.1 RU2? Cos I cannot find the virus definition can be "choose" from the download content tab.

 

~Many thanks