Endpoint Protection

Some of my SEP clients for Mac appears as v12.1.0001.8888 instead of the v12.1.2015.2015.

All of the Mac clients are Mac OS X 10.8.2.

Any idea why is it happening?

Are any showing the new version number?

Did you upgrade?

I know there was a issue back in RU6 regarding this that was resolved in RU6 MP1.

http://www.symantec.com/docs/TECH141287

Is SymantecRegistry.xml file under install_path/SMC zero-byte in size?

If your clients are indeed on the latest version I would recommend calling and opening a case with support.

Hi Iug,

In which report or screen are those versions displaying incorrectly?  My Mountain Lion (OS X 10.8.2) 12.1 RU2 client displays correctly in the Clients tab of the SEPM. 

Are all of your Mountain Lion clients affected or just some of them?

Many thanks in advance!

I'm having a similar issue.

In SEPM (Version: 12.1.2015.2015), the Mac 10.6.8 client I just updated to RU2 using the installer I created from SEPM shows the client version as 12.1.0001.8888.

On the client 10.6.8 MacBook, when I get info on the SEP client app, it shows 12.1.2015 (2015)

//Edit: I also have the same experience on a 10.8.2 iMac....

When this happened in the 11.x product, I believe it had to do with corruption to the /Library/Application Support/Symantec/SMC/SymantecRegistry.xml file. Is it zero-byte? (This file should be in the same location in 10.8.) You may want to duplicate and rename the .bak file to .xml if it is NOT zero-byte in size.

If you log a case, you may want to reference the following doc:

SEP for Mac client version shows as 12.5.0001.8888 (http://www.symantec.com/business/support/index?page=content&id=TECH141287)

sandra