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SEPM RU5, clients RU6a

Created: 23 Feb 2011 | 4 comments
por997's picture
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Hello, our SEPM on RU5, clients are on RU6a, I am having problems with clients updating from the gups.  (both on ru6a).  I can see the GUP from the console when I search for it and also can Telnet to the port 2967.  Any ideas please?

 

Thanks

Comments

Vikram Kumar-SAV to SEP's picture
23
Feb
2011
0 Votes 0
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It is not recommended to have

It is not recommended to have Clients of higher Version than the Manager. Migrate your SEPM to RU6a to RU6MP2 and it should be fine.

The Manager should always be equal to or higher than the version of the SEP clients it manages.

Brian81's picture
23
Feb
2011
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Best practice says to have

Best practice says to have both the SEPM and clients on the same version. At the very least the SEPM should be at the same or higher version that the clients. I've seen issues with clients on a higher version than the SEPM.

Is your GUP getting the updates from the SEPM?

Ryan_Dasso's picture
23
Feb
2011
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GUPs changed in RU6

There were major changes to GUPs in RU6 and the clients are going to be looking for completely different policies to define the GUPs (globallist.xml). Your SEPM needs to be migrated to match the version of your clients.

 

Migrating to Symantec Endpoint Protection 11.0.6200 (RU6MP2)
http://www.symantec.com/docs/TECH145428

Mithun Sanghavi's picture
24
Feb
2011
2 Votes +2
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Best Practice.

Hello,

Best Practice to Resolve this issue is you Migrate the Symantec Endpoint Protection Manager to the 11.0.6005 (Ru6a) first and then Migrate the same to the Latest version of 11.0.6200 (RU6 MP2).

a) Migrating to Symantec Endpoint Protection 11.0 RU6a

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/6f5427dfdd4a0cc18825770400611b5a?OpenDocument

 
b) Migrating to Symantec Endpoint Protection 11.0.6100 (RU6 MP2)
 

 

Then , Migrate the SEP clients to the Latest version.

 

There are lots of Issues Fixed within this versions. Architecture of GUP is changed as well. Check the following. check the following:

Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

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