Endpoint Protection

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  • 1.  SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 04, 2009 12:03 PM
    It will not save the shortcut to launch SEPM.
    I have already tried turning off UAC, uninstalling and reinstalling SEPM and the same failure error keeps coming up.



  • 2.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 04, 2009 12:15 PM
    The SEP manager is not supported on Windows 7

    Management Server

    Processor
    • Note: Itanium is not supported
    • Intel Pentium processor or compatible architecture (32-bit and 64-bit)
    Windows Operating Systems
    32-bit systems:
    • Windows 2000 Server, Advanced Server, Datacenter Server, Small Business Server with Service Pack 3 or later
    • Windows XP Professional with Service Pack 1 or later
    • Windows Server 2003 Standard Edition, Enterprise Edition, Datacenter Edition, Storage Edition, Web Edition, Small Business Server
    • Windows Server 2008 Standard, Windows Server 2008 Enterprise, Windows Server 2008 Datacenter, Windows Web Server 2008 (R2 and all Service Packs supported)
    64-bit systems:
    • Windows XP Professional with Service Pack 1 or later
    • Windows Server 2003 Standard Edition, Enterprise Edition, Datacenter Edition, Storage Edition, Web Edition, Small Business Server
    • Windows Server 2008 Standard, Windows Server 2008 Enterprise, Windows Server 2008 Datacenter, Windows Web Server 2008 (R2 and all Service Packs supported)
    • Windows Essential Business Server 2008 Standard Edition and Premium Edition (all Service Packs supported)
    • Windows Small Business Server 2008 Standard Edition and Premium Edition (all Service Packs supported)



  • 3.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 04, 2009 12:39 PM
    I didn't mean installing the actual SEP manager on Windows 7, just the remote console for SEPM.
    SEPM console worked fine in a Windows 7 virtual machine, but it isn't installing the shortcut on a physical machine.
    SEPM console is running fine and I can log in, but when I close it, there is no local shortcut, so I have to go to the http://server:9090 link to relaunch it each time.


  • 4.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 04, 2009 12:44 PM
    Sounds like a JAVA issue - or even more a permissions issue?
    (ok, I won't repeat my pleas for Symantec to get off JAVA and use a real stable secure and fast environment LOL)

    Seriously, sounds like it can't install JAVA and finish that to the point of setting up the shortcut.
    But it sounds like the console WILL launch from that web shortcut/link and thus communicate with your REAL SEM server (on another OS) and function ok - until you close it, then there's no shortcut?


  • 5.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 04, 2009 02:11 PM
    Yes, I can use the admin console right after installing it, but I don't have any way to relaunch it after closing because the local shortcut was not created.


  • 6.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 04, 2009 02:25 PM
    Have you successfully created other shortcuts on this system?

    Not sure if this applies to you, but here is a thread on

    "Win 7 is forgetting (losing) icon images on short cuts"

    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/8c4a7ee5-a635-4f96-b2fd-a14b43fe4f91

    Best,
    Thomas



  • 7.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client
    Best Answer

    Posted Nov 05, 2009 01:17 AM
    You can try recreating the user profile or may be login with a different admin account and then try saving the shortcut to launch SEPM


  • 8.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 05, 2009 01:51 PM
    I logged in as the built-in local Administrator account and launched the install from the 9090 site again.
    This time, it prompted asking if I wanted to allow the unsigned software to run, I clicked OK and it created the shortcut to the desktop.
    I then copied the same shortcut into the desktop profile for my domain account  and it works.
    I'm not sure why the prompt to allow installation was not displayed in my user profile and it just displayed the error saying the shortcut cannot be created instead. 
    Both accounts are local administrators on the PC.


  • 9.  RE: SEPM RU5 Remote Console failing to install on a Windows 7 Professional 32 bit client

    Posted Nov 06, 2009 08:09 AM
    user account control?
    Corrupt profile? (happens here now and then!)