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SEPM RU7 MP1 - Tomcat's Temp subdirectory has large file, not emptying properly

Created: 01 Nov 2012 | 8 comments

We have 6 SEPM servers that are configured load balance each other .

Normally, I see the files in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp appear and disappear, and the size is a consistent 1 MB. See picture:

 

 

But there is one particular SEPM who's files in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp are LARGE and PERSISTENT. See picture:

 

 

How do I troubleshoot this?

Comments 8 CommentsJump to latest comment

pete_4u2002's picture

you may need to upgrade

A lot of temp files are kept in tomcat\temp directory
Fix ID:
2675567
Symptom: Many jtdsxxxx.tmp files including Java Heap Dump [semsvc_heap.hprof] build up in the tomcat\temp directory.
Solution: Developed a cleanup mechanism in a separate task to clean up old accumulated JTDS tmp files

check this link

http://www.symantec.com/docs/TECH103087

Rafeeq's picture

these are temp files,u can back these and delete and then check the status.

RSASKA's picture

@ Pete: Upgrading is out of the question for our organization. The Symantec Engineers we work with on a regular basis recommend upgrading, but we have so many issues with the current RU7 MP1 that upgrading will only compound these issues, or create new ones. I saw the link that you posted, but now matter how many times I empty it, (a) the directory still populates (b) it cannot delete the 100MB+ file. See below response to Rafeeq.

@ Rafeeq: I delete these temp files, but then they appear. If I don't delete these temp files, then they stay in the folder and don't disappear on their own as they are supposed to. What is WORSE: I am unable to delete the tmp file that is over 100 MB

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

pete_4u2002's picture

ok, open a support ticket.i remember there is some line that needs to be added to configuration file to auto delete the files.

or you can create a scheduled task to delete these files. did you try stopping SEP service and then delete?

RSASKA's picture

Pete, I tried stopping the SEP service and deleting, but no luck.

If you can tell me which line to add to the configuration line to auto delete, I believe that will be quite qute helpful......

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

pete_4u2002's picture

sorry ,stop SEPM service and try deleting. I will try to get that information to you,

RSASKA's picture

Pete, I stopped the SEPM service and tried deleting, but no luck :-(

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.