SEPM - Scheduled reports
Updated: 21 May 2010 | 10 comments
This issue has been solved. See solution.
Hi,
we have created several scheduled reports in SEPM. Those reports are not sent. I have tried to troubleshoot and suspected Mail server settings, but this is correct. I can establish connection to our smtp server.
It looks like Scheduled reporst are not triggered at all. I have attached screenshots showing that they were never run.
I do not know what else to check.
Any advice?
Thanks
DD
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Comments
is teh SMTP service on SEPM
is teh SMTP service on SEPM running?
Cheers
Pete
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Is ur mail server properly
Is ur mail server properly confired in SEPm and the Email ID is correct in Reporting. I know its stupid question but sometimes basic make our life missarable. Just ceros check those
Regards'
Ajit Jha
Technical Consultant
STS
Mail settings
Yes. It is set properly. I have checked log file Symantec\Symantec Endpoint Protection Manager\tomcat\logs\scm-server-1.log and there is this error.
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:771)
at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:95)
at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:271)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:262)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:821)
... 33 more
2009-06-21 21:07:44.731 SEVERE: Schedule is stopped!
--------------------------------------------------------------------------------------------
It looks this is the issue why reports are not triggered. I do not think tha mail settings are relevant at this level. SEPM even does not try to send it.
Try to configure a E-mail
Try to configure a E-mail notification by setting up a notification condition & check if you get E-mail notification.
SEPM > Monitors > Notification
Notification
I have tried this. No change. Still no attempt to sent email. :(
I know that you said that you
I know that you said that you were ablet to establish a connection to the smtp server, but can can you send mail once the connection is established?
http://support.microsoft.com/kb/153119
The Symantec Endpoint
The Symantec Endpoint Protection Manager uses SYSTEM@computer_name as the "From" address for emails, and this may cause rejection by the email server. This "From" address is not an FQDN, and some email servers may accept email only for certain email addresses and domains.
You must make sure your mail server is configured to accept mail from SYSTEM@computer_name or SYSTEM@computer_name.com,
where "computer_name" is the computer name of the Symantec Endpoint Protection Manager.
cheers,
Aniket
Email address
Hi,
I do not agree. If you specify email address on server tab properties together with SMTP server address it is send under that address.
This is not an issue. There is even not atempt to send an email from SEPM.
Regards
David
Workaround
Hi,
I have build new VM for SEPM and join it to the same site. Set SMTP server and email address and finally it is working.
I will now change Management server policy and connect all SEP clients to new server and remove the old one. Now I am glad that I have used ALIAS in DNS for SEPM, I do not have to notify all administrators about server change.
Regards
David
Not a solution !
Not a solution !
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