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SEPM server got internal error - The request resulted in an internal error.

Migration User

Migration UserSep 01, 2010 01:08 AM

Restart the computer.....
Migration User

Migration UserSep 01, 2010 01:10 AM

Try by repairing SEPM from add/remove programs...
Migration User

Migration UserSep 01, 2010 03:45 AM

Do you tried the other link?

  • 1.  SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 12:39 AM
    Hi All,

    Does anyone know how to resolve the SEP mgr. console failed to start after updating it with SEP v 11 MR6 MP1 ?

    even i tried to access http://localhost:9090/symantec.jsp but nothing happens 
    Internal Error
    The request resulted in an internal error.

    that's what I've got, I've restart the SEP server services several times but still no luck.

    any help would be greatly appreciated.


  • 2.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 12:43 AM
    Attach the scm-server-0.log with is present in Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\logs


  • 3.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 12:50 AM
    thanks for your response man, here it is:


    2010-08-26 13:33:05.920 SEVERE: ================== Server Environment ===================
    2010-08-26 13:33:05.920 SEVERE: os.name = Windows 2003
    2010-08-26 13:33:05.920 SEVERE: os.version = 5.2
    2010-08-26 13:33:05.920 SEVERE: os.arch = x86
    2010-08-26 13:33:05.920 SEVERE: java.version = 1.6.0_14
    2010-08-26 13:33:05.920 SEVERE: java.vendor = Sun Microsystems Inc.
    2010-08-26 13:33:05.920 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2010-08-26 13:33:05.920 SEVERE: java.vm.version = 14.0-b16
    2010-08-26 13:33:05.920 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2010-08-26 13:33:05.920 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2010-08-26 13:33:05.920 SEVERE: java.user = null
    2010-08-26 13:33:05.920 SEVERE: user.language = en
    2010-08-26 13:33:05.920 SEVERE: user.country = US
    2010-08-26 13:33:05.920 SEVERE: scm.server.version = 11.0.6100.645
    2010-08-26 13:33:08.748 SEVERE: ================== StartClientTransport ===================
    2010-08-26 13:33:08.811 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)


  • 4.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 12:51 AM
    Do you  mean that you are not able to log  in into the  SEPM console, after upgrading  to ru6 mp1? What error you get while logging in? Go to ?program files/Symantec/Symantec endpoint protection manager/tomcat/logs and post the catalina.out, and scm-server-0.log files here...


  • 5.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 12:59 AM
    no cannot even see the login page, eg. nothing happens after i click on the batch file, here's the catalina.out:


    Sep 1, 2010 1:30:35 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-9090
    Sep 1, 2010 1:30:37 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-8444
    Starting service SCM
    Apache Tomcat/4.1.40
    java.lang.NoClassDefFoundError: Could not initialize class com.sygate.scm.server.util.ServerLogger
    at com.sygate.scm.server.db.util.DatabaseUtilities.closeConnection(DatabaseUtilities.java:496)
    at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:311)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:83)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    Sep 1, 2010 1:30:38 PM org.apache.commons.digester.Digester error
    SEVERE: Parse Error at line 162 column 11: The content of element type "web-app" must match "(icon?,display-name?,description?,distributable?,context-param*,filter*,filter-mapping*,listener*,servlet*,servlet-mapping*,session-config?,mime-mapping*,welcome-file-list?,error-page*,taglib*,resource-env-ref*,resource-ref*,security-constraint*,login-config?,security-role*,env-entry*,ejb-ref*,ejb-local-ref*)".
    org.xml.sax.SAXParseException: The content of element type "web-app" must match "(icon?,display-name?,description?,distributable?,context-param*,filter*,filter-mapping*,listener*,servlet*,servlet-mapping*,session-config?,mime-mapping*,welcome-file-list?,error-page*,taglib*,resource-env-ref*,resource-ref*,security-constraint*,login-config?,security-role*,env-entry*,ejb-ref*,ejb-local-ref*)".
    at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
    at org.apache.xerces.util.ErrorHandlerWrapper.error(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)
    at org.apache.xerces.impl.dtd.XMLDTDValidator.handleEndElement(Unknown Source)
    at org.apache.xerces.impl.dtd.XMLDTDValidator.endElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEndElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.commons.digester.Digester.parse(Digester.java:1745)
    at org.apache.catalina.startup.ContextConfig.applicationConfig(ContextConfig.java:223)
    at org.apache.catalina.startup.ContextConfig.start(ContextConfig.java:597)
    at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:184)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3644)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    [TraceMgr] Opening log file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Sep 1, 2010 1:30:39 PM org.apache.coyote.http11.Http11BaseProtocol start
    INFO: Starting Coyote HTTP/1.1 on http-9090
    Sep 1, 2010 1:30:39 PM org.apache.coyote.http11.Http11BaseProtocol start
    INFO: Starting Coyote HTTP/1.1 on http-8444


  • 6.  RE: SEPM server got internal error - The request resulted in an internal error.
    Best Answer



  • 7.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 01:08 AM
    Restart the computer.....


  • 8.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 01:10 AM
    Try by repairing SEPM from add/remove programs...


  • 9.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 01:23 AM
    OK, before I do this, does this "repair" option will be fine eg. not resetting the SEM5 database content ?


  • 10.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 01:34 AM
    Repairing would not reset the sem5 database......if that does not work, try restarting the computer, if not already tried.

     Also, just wanted to know, did you take the backup of the database, before upgrading?


  • 11.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 03:32 AM
    Yes, I did the "repair" of the SEP and I went through the database setup using the existing information that i had before, however there is Event ID 4096 error like the following:


    Type : Error
    Date : 1/09/2010
    Time : 5:22:08 PM
    Event : 4096
    Source : semsrv
    Category : None
    User : N/A
    Computer : KENWORTH
    Description:
    The Java Virtual Machine has exited with a code of -1, the service is being stopped.

     


  • 12.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 03:34 AM
    Yes, I'm using 64 bit Windows Server 2003 Standard edition, the link that you specify doesn't say how to do the AppPool config. change in IIS 6.


  • 13.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 03:45 AM
    Do you tried the other  link?


  • 14.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 03:47 AM

    Go to /Program files/Symantec/Symantec Endpoint protection manager/Bin folder, and run the upgrade.bat file....

     



  • 15.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 03:53 AM
    Vishal,

    what is that batch file used for ? I've already upgraded this server into the latest using the install files and then I also repair the server installation using appwiz.cpl too.


  • 16.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 03:57 AM
    When you  upgrade, sometimes, the upgrade wizard does  not  fully  load, it  only  loads   the v first  part....you may have this  issue, if that happened.

    So upgrade.bat is used to complete the upgrade, it runs the second part  of the upgrade....


  • 17.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 04:43 AM
    Upgade.bat is for database upgrade.Any way just run it once...


  • 18.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 04:47 AM
    already done and it went fine / successfully, however it is sad that the error still exist and i still unable to login to the server.

    my suspect is now that the apache tomcat server is having conflict with port number being used in this management server.

    is there any way to check or change the default port on SEP ? 


  • 19.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 05:02 AM
    go to start--->run type cmd click ok
     in the command promt type netstat -a and see which are the ports listening? 


  • 20.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 05:09 AM
    1. Click Start, click Run, type cmd, and then click OK.
    2. Type %systemroot%\system32\regsvr32 %systemroot%\system32\vbscript.dll, and then press ENTER.
    3. Type %systemroot%\system32\regsvr32 %systemroot%\system32\jscript.dll, and then press ENTER.
    4. Type %systemroot%\system32\regsvr32 %systemroot%\system32\dispex.dll, and then press ENTER.
    5. Type %systemroot%\system32\regsvr32 %systemroot%\system32\scrobj.dll, and then press ENTER.
    6. Type %systemroot%\system32\regsvr32 %systemroot%\system32\scrrun.dll, and then press ENTER.
    7. Type %systemroot%\system32\regsvr32 %systemroot%\system32\wshext.dll, and then press ENTER.
    8. Type %systemroot%\system32\regsvr32 %systemroot%\system32\wshom.ocx, and then press ENTER.


  • 21.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 05:53 AM
    here's the updated catalina.out file recently:


    Sep 1, 2010 7:45:16 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-9090
    Sep 1, 2010 7:45:17 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-8444
    Starting service SCM
    Apache Tomcat/4.1.40
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: ================== Server Environment ===================
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.name = Windows 2003
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.version = 5.2
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.arch = x86
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.version = 1.6.0_14
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vendor = Sun Microsystems Inc.
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.version = 14.0-b16
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.user = null
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.language = en
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.country = US
    Sep 1, 2010 7:45:17 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: scm.server.version = 11.0.6100.645
    java.net.ConnectException: Connection refused: connect
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:519)
    at java.net.Socket.connect(Socket.java:469)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
    at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
    at sun.net.www.http.HttpClient.New(HttpClient.java:306)
    at sun.net.www.http.HttpClient.New(HttpClient.java:323)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
    at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    java.net.ConnectException: Connection refused: connect
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:519)
    at java.net.Socket.connect(Socket.java:469)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
    at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
    at sun.net.www.http.HttpClient.New(HttpClient.java:306)
    at sun.net.www.http.HttpClient.New(HttpClient.java:323)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
    at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.
     
    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:645)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)


  • 22.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 01, 2010 06:02 AM
    I think you need to uninstall sepm, re-install ru6mp1,  restore the server certificate, restore the database  from a backup taken before the upgrade, and then run the upgrade.bat file, and then the management server configuration wizard.....

    see this for reference:



  • 23.  RE: SEPM server got internal error - The request resulted in an internal error.

    Posted Sep 02, 2010 03:36 AM
    all is good :-)

    here's what the Symantec Tech Support ask me to do in command prompt:


    %SYSTEMROOT%\Microsoft.NET\Framework64\v2.0.50727\aspnet_regiis.exe -i 
    cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 0

    after that the service can be started normally.