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SEPM server not updating

Created: 06 Jan 2013 | Updated: 08 Jan 2013 | 20 comments

jwelina

This issue has been solved. See solution.

Hello All,

I have a problem with my SEPM server, SEPM server is not updating for that all clients are not getting updated.

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Troubleshooting

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Ambesh_444 Partner Accredited

SEPM server not updating - Comment:06 Jan 2013 : Link

Hi,

1) Delete all older definitions on SEPM server.

2) Please run the Liveupdate from the SEPM.

For the same you may have to go to Admin > Server > Highlight Local Site> Click on Download Liveupdate Content

3) Please check that youe SEPM server having free disk space or not.

4) Make sure that you have installed latest version of live update on the SEPM.

5) Even i would like to request please Migrate the SEPM to the Latest version of SEP 12.1.2015 (RU2)

Please check with these Articles:

Symantec Endpoint Protection Manager (SEPM) does not update virus definitions. Liveupdate not working on the Symantec Endpoint Protection Manager 12.1

http://www.symantec.com/docs/TECH183178

And if you having proxy configured then check below article.

How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121

Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers

http://www.symantec.com/docs/TECH162286

http://www.symantec.com/docs/TECH183178

https://www-secure.symantec.com/connect/articles/t...

http://www.symantec.com/business/support/index?page=content&id=TECH183178

Hope this may help you!!!

Thank& Regards,

Ambesh

Please mark your thread as 'SOLVED' with the answer that helps you.

SOLUTION

Ashish-Sharma

SEPM server not updating - Comment:06 Jan 2013 : Link

HI,

SEPM server are updated Latest Defination ?

Try to run luall.exe

Can you Post log.liveupdate

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

pete_4u2002 Symantec Employee

SEPM server not updating - Comment:06 Jan 2013 : Link

is teh SEPM updated?

are the clients communicating to the SEPM?

can you post the sylink log?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

jwelina

SEPM server not updating - Comment:07 Jan 2013 : Link

yes all client are connected with SEPM and they are online..even i have checked telnet..

Ashish-Sharma

SEPM server not updating - Comment:07 Jan 2013 : Link

Is SEPM console are updated ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

pete_4u2002 Symantec Employee

SEPM server not updating - Comment:07 Jan 2013 : Link

is SEPM updated? if yes, can you post the sylink log from client?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

jwelina

SEPM server not updating - Comment:07 Jan 2013 : Link

Hello,

thats the issue SEPM is not updating since 6 th dec 2012..
I have checked and got that SEPM was not having enough space thats y sepm was not updating, Now i have created space then too its not getting upadted..

Chetan Savade Symantec Employee Technical Support Accredited

SEPM server not updating - Comment:07 Jan 2013 : Link

Hi,

Could you please confirm how much free space is available on SEPM installed drive?

You can try to reboot the system, try to register liveupdate again.

Follow this article on the SEPM machine.

How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed (SEP 11.x)

http://www.symantec.com/docs/TECH102609

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&

pete_4u2002 Symantec Employee

SEPM server not updating - Comment:07 Jan 2013 : Link

when you click on LU from SEPM console, does it throw any error?

also check if this link helps
Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.
http://www.symantec.com/docs/TECH166923

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Rafeeq

SEPM server not updating - Comment:07 Jan 2013 : Link

Please do a repair of SEPM from add/remove programs, this will help it to re-register the liveudpate and it will start downloading new definitions.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

jwelina

SEPM server not updating - Comment:07 Jan 2013 : Link

thanks a lot every one for ur gr8 support...
Problem has been solved....

Have a good day to all...

Brian81 Trusted Advisor

SEPM server not updating - Comment:07 Jan 2013 : Link

What was the solution? Please mark accordingly.

SEP Knowledge Base

Endpoint SWAT

Ambesh_444 Partner Accredited

SEPM server not updating - Comment:07 Jan 2013 : Link

Hi,

Please let me know what was the solution..

Thank& Regards,

Ambesh

Please mark your thread as 'SOLVED' with the answer that helps you.

russr123

SEPM server not updating - Comment:07 Jan 2013 : Link

this is what i get..

January 7, 2013 9:03:41 AM EST: LiveUpdate failed. [Site: City of xxx] [Server: xxx-DC01]
January 7, 2013 9:03:40 AM EST: LUALL.EXE finished running. [Site: City of xxx] [Server: xxx-DC01]
January 7, 2013 9:03:40 AM EST: LiveUpdate encountered one or more errors. [Site: City of xxx] [Server: xxx-DC01]
January 7, 2013 9:03:39 AM EST: LUALL.EXE has been launched. [Site: City of xxx] [Server: xxx-DC01]
January 7, 2013 9:03:39 AM EST: Download started. [Site: City of xxx] [Server: xxx-DC01]