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SEPM server not updating

Migration User

Migration UserJan 07, 2013 02:15 AM

Is SEPM console are updated ?
Ambesh Sharma

Ambesh SharmaJan 07, 2013 07:41 AM

Hi, Please let me know what was the solution..
Migration User

Migration UserJan 07, 2013 09:47 AM

k..

  • 1.  SEPM server not updating

    Posted Jan 07, 2013 01:35 AM

    Hello All,

    I have a problem with my SEPM server, SEPM server is not updating for that all clients are not getting updated.



  • 2.  RE: SEPM server not updating
    Best Answer

    Posted Jan 07, 2013 01:36 AM

     

    Hi,
     
    1) Delete all older definitions on SEPM server.
    2) Please run the Liveupdate from the SEPM.
     
    For the same you may have to go to Admin > Server > Highlight Local Site> Click on Download Liveupdate Content
    3) Please check that youe SEPM server having free disk space or not.
    4) Make sure that you have installed latest version of live update on the SEPM.
    5) Even i would like to request please Migrate the SEPM to the Latest version of SEP 12.1.2015 (RU2)
     
    Please check with these Articles:
     
    Symantec Endpoint Protection Manager (SEPM) does not update virus definitions. Liveupdate not working on the Symantec Endpoint Protection Manager 12.1
     
    http://www.symantec.com/docs/TECH183178
     
     
    And if you having proxy configured then check below article.
     
    How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
     
    https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121
     
    Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers
     
    http://www.symantec.com/docs/TECH162286
     
    http://www.symantec.com/docs/TECH183178
     
    https://www-secure.symantec.com/connect/articles/t...
     
    http://www.symantec.com/business/support/index?page=content&id=TECH183178
     
    Hope this may help you!!!
     


  • 3.  RE: SEPM server not updating

    Posted Jan 07, 2013 01:46 AM

     

    HI,

    SEPM server are updated Latest Defination ?

    Try to run luall.exe 

    Can you Post log.liveupdate



  • 4.  RE: SEPM server not updating

    Broadcom Employee
    Posted Jan 07, 2013 01:52 AM
    is teh SEPM updated? are the clients communicating to the SEPM? can you post the sylink log?


  • 5.  RE: SEPM server not updating

    Posted Jan 07, 2013 02:09 AM

    yes all client are connected with SEPM and they are online..even i have checked telnet..



  • 6.  RE: SEPM server not updating

    Posted Jan 07, 2013 02:15 AM

    Is SEPM console are updated ?



  • 7.  RE: SEPM server not updating

    Broadcom Employee
    Posted Jan 07, 2013 02:26 AM
    is SEPM updated? if yes, can you post the sylink log from client?


  • 8.  RE: SEPM server not updating

    Posted Jan 07, 2013 02:37 AM
    Hello, thats the issue SEPM is not updating since 6 th dec 2012.. I have checked and got that SEPM was not having enough space thats y sepm was not updating, Now i have created space then too its not getting upadted..


  • 9.  RE: SEPM server not updating

    Broadcom Employee
    Posted Jan 07, 2013 02:47 AM
    when you click on LU from SEPM console, does it throw any error? also check if this link helps Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions. http://www.symantec.com/docs/TECH166923


  • 10.  RE: SEPM server not updating

    Posted Jan 07, 2013 02:50 AM

    Please do a repair of SEPM from add/remove programs, this will help it to re-register the liveudpate and it will start downloading new definitions.



  • 11.  RE: SEPM server not updating

    Broadcom Employee
    Posted Jan 07, 2013 04:36 AM

    Hi,

    Could you please confirm how much free space is available on SEPM installed drive?

    You can try to reboot the system, try to register liveupdate again.

    Follow this article on the SEPM machine.

    How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed (SEP 11.x)

    http://www.symantec.com/docs/TECH102609

     



  • 12.  RE: SEPM server not updating

    Posted Jan 07, 2013 04:39 AM
    thanks a lot every one for ur gr8 support... Problem has been solved.... Have a good day to all...


  • 13.  RE: SEPM server not updating

    Posted Jan 07, 2013 06:33 AM

    What was the solution? Please mark accordingly.



  • 14.  RE: SEPM server not updating

    Posted Jan 07, 2013 07:41 AM

    Hi,

    Please let me know what was the solution..



  • 15.  RE: SEPM server not updating

    Posted Jan 07, 2013 09:15 AM
    this is what i get.. January 7, 2013 9:03:41 AM EST: LiveUpdate failed. [Site: City of xxx] [Server: xxx-DC01] January 7, 2013 9:03:40 AM EST: LUALL.EXE finished running. [Site: City of xxx] [Server: xxx-DC01] January 7, 2013 9:03:40 AM EST: LiveUpdate encountered one or more errors. [Site: City of xxx] [Server: xxx-DC01] January 7, 2013 9:03:39 AM EST: LUALL.EXE has been launched. [Site: City of xxx] [Server: xxx-DC01] January 7, 2013 9:03:39 AM EST: Download started. [Site: City of xxx] [Server: xxx-DC01]


  • 16.  RE: SEPM server not updating

    Posted Jan 07, 2013 09:37 AM
    more... 2 screens attached... clients are set to update every 4 hours... none do... any ideas?


  • 17.  RE: SEPM server not updating

    Posted Jan 07, 2013 09:42 AM

    hi,

    Do you have same problem ?

    If yes please don't mind Create new thread ..



  • 18.  RE: SEPM server not updating

    Posted Jan 07, 2013 09:47 AM
    k..


  • 19.  RE: SEPM server not updating

    Posted Jan 07, 2013 09:58 AM

    Check this:

    How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

    https://www.symantec.com/business/support/index?page=content&id=TECH171060



  • 20.  RE: SEPM server not updating

    Broadcom Employee
    Posted Jan 07, 2013 10:08 AM
    was the same error earlier? if yes, apply the solution you fixed earlier.


  • 21.  RE: SEPM server not updating

    Posted Jan 07, 2013 02:08 PM

    Hi- Kindly mark the helpfull comment as a solution so it can help to other.