dears ,
i have a problem on the server contains SEPM , the SEP client was installed and running perfectly on the server .
suddenly the Antivirus and antispyware are feature disappered as you see below :
kindly advise
Windows Server version : Windows Server 2003 Enterprise Edition SP2
Comments
hi
open
add/remove programs
select symanec endpoint
select modify
remove NTP
select AV and select this feature and all sub feature will be available.
run the install
its quite possible that you selected upgrade groups with package and selected NTP.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Go to add/remove programs select SEP click on chage -->next---->modify-->next select the features which you required and click next until the wizard finishes.....
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
SEP isnot found on add/remove program .
Run a repair for SEP from the SEP CD1 SEP folder or Just run the exe from the pacakge
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Go to C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs here you can find a folder go inside of that and run Symantec AntiVirus.msi,you will get the above said options...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
hi
try from console session, you wil find that in add/remove programs
if not
start -run -regedit
hklm\softrware\microsfot\currentversion\uninstall , look for sep uninstall key on right,
run it on command prompt, i wil repair it
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
dears,
after installation again and reboot,icouldnot find SEP in add/remove program.
note : BESR agent is installed in the server itself.does that affect ?
regards
hi
if you dont find in add/remove programs
i would like you to install it again from CD1 as unmanged and then remove it from add/remove programs
use this tool to clean leftovers
http://support.microsoft.com/290301
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
i did the installation but it gave me that the process was interupted .
regards
Please go to run and type %temp%
Look for a file called SEP_inst.log
In the log file look for return value 3 and paste 6-7 lines before that
We need all the instances for the Return value 3
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
dears , all is fine , i did what did you suggest ?
but i have another proble appearing when i tried to update the AV using SEPM --> admin--> servers
as follows :
Did you Deploy with Third Party Tool?
if you deploy SEP by third party tool then you have to remove this package from machine completey and install SEP latest and fresh package.
remove SEP from add/remove or use cleanWipe.
Please don't forget to mark your thread solved with whatever answer helped you : )
What is the version of SEPM you are using?
if this is not the latest one, please upgrade to version 6 (what is the latest release)
Symantec Certified Specialist \ MCSE +Security \ CCNSP
Go to C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs here you can find a folder go inside of that and run Symantec AntiVirus.msi and remove SEP (You may use the package from the cd---cd1\sep also for this).
Delete following folders if present
C:\Program Files\Symantec endpoint protection
C:\Program Files\Symantec AntiVirus
Install SEP back and try...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
This is a known issue in MR3.
What is the version you are using?
If this is applicable, apply the latest upgrade
Symantec Certified Specialist \ MCSE +Security \ CCNSP
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