Endpoint Protection

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  • 1.  SEPM Server sending huge bandwidth

    Posted Sep 07, 2014 04:28 AM

    Hi, The SEPM server for one of our customers is sending out about 7-8 Mbps of bandwidth for a couple of hours now. It is not one client that is pulling that much bandwidth but about 7 or 8 clients pulling at once.  It varies between 10 Mbps and 30 Mbps. It is all being used in the Apache Webserver and I have tried to restart the Symantec Webserver service and the Symantec Manager server but when the service comes back up and all clients reconnect, it starts again. I have also changed communication setting from Push Mode to Pull Mode.

    SEPM: 12.1.4104.4130

    Clients: 12.1.4112.1456

     



  • 2.  RE: SEPM Server sending huge bandwidth

    Posted Sep 07, 2014 04:36 AM

    If it's Identify 7-8 Client you can try to clear old defination may be issue will resolved.

    How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

    Article:TECH103176 | Created: 2007-01-31 | Updated: 2012-03-29 | Article URL http://www.symantec.com/docs/TECH103176

    How to Troubleshoot High Bandwidth usage issues in Symantec Endpoint Protection

    Article:TECH154001 | Created: 2011-02-22 | Updated: 2013-04-24 | Article URL http://www.symantec.com/docs/TECH154001

    SEPM & SEP Client bandwidth troubleshooting

    https://www-secure.symantec.com/connect/articles/sepm-sep-client-bandwidth-troubleshooting



  • 3.  RE: SEPM Server sending huge bandwidth

    Posted Sep 07, 2014 04:40 AM

    We are not using any GUP's since we only have about 500 client machines. Also, these 7-8 machines are different and not the same 7-8 machines. Every hour these machines change and new machines start pulling bandwidth.

    I will go through the Bandwidth troubleshooting article and will update here.



  • 4.  RE: SEPM Server sending huge bandwidth

    Posted Sep 07, 2014 08:37 AM

    For 500 clients, a GUP would help quite a bit. Can you see how much data they're pulling? Is it a full def set? How many revisions are you storing on the SEPM?



  • 5.  RE: SEPM Server sending huge bandwidth

    Posted Sep 07, 2014 08:55 AM

    They currently only have 3 client revisions. Also, the issue seems to be fixed for now, and hadn't appeared before.



  • 6.  RE: SEPM Server sending huge bandwidth
    Best Answer

    Posted Sep 07, 2014 09:06 AM

    3 revisions is only 1 day. If clients connect who are farther out of date, they will download a full set.

    Have you considered setting it higher to something like 10 or more, depending on how many mobile clients you have?