On 11/23/13 I upgraded the SEP from 12.1.3 to 12.1.4. The application checked ok.

On 11/25/13 I added a 3^rd SEPM server for the OA project. The install completed successfully but afterward I noticed there were no clients in any of the groups.

I thought that maybe the clients needed time to check in and gave it overnight.

11/26/13 I opened the case with Sym. Support. We have taken the following steps:

At this point the SEPM could not see the clients and all clients showed offline on the SEPM Home page. SEPM was sending out no notification to the NOC:

1. Ran sylink monitor and sent logs to Symantec.
2. Ran SymHelp on both SEPM servers and sent logs to Symantec.
3. Ran a repair SEPM install on both servers.
4. Recreated the server certificates on both servers.
5. Re-assigned all policies to all groups.
6. Used the deployment manager the push a Communication Update Package to a test group of dev servers.
7. Re-installed the client through the deployment manager to a test server.
8. Restored the SEPM servers and database to the state before the 12.1.4 upgrade and the 3^rd SEPM server was add.

At this point the clients are still not showing up in groups, but according to the SEPM Home page they are showing as online and getting updates from the SEPM server. I verified from the clients side that servers and workstations are now showing as able to connect to the SEPM servers. SEPM has been sending notifications out.

9. Ran SymHelp on both SEPM servers and sent logs to Symantec
10. Re-assigned all policies to all groups.
11. Recreated the server certificates on both servers.
12. Used the deployment manager the push a Communication Update Package to a test group of dev servers.
13. Re-installed the client through the deployment manager to a test server.
14. Followed Symantec’s disaster recovery doc: http://www.symantec.com/business/support/index?page=content&id=TECH134475
15. Ask Phil Miller to look thought the environment. (Radian 2^nd for SEP support)
16. Rebuilding the database indexes.
17. Added a 3rd SEMP

Still the same issue. Cant see the client from any SEPM server. All clients are checking inti the homepage and getting updates, and sending logs to the semp servers, but just can see or manage them. Any suggestions?

If you go to a client, it shows the green dot on the icon in the task tray? if you open the client GUI and go to Help >> Troubleshooting does it show as connected to a SEPM?

Yes it does. It shows the right SEPM and has a time of 2:03pm today. The clients all show as reporting in, we are eeven getting notifiications from the sepm for out of date defs and a couple security risks.

Seems to be more of a "cosmetic" issue more than anything. What were the results of SymHelp?

Has Symantec support come back with anything yet? Are they thinking it may be a bug?

They have come back with nothing. Symhelp didn't show anything. We are still waiting. We are trying to escalate through our rep, but haven't heard back from him yet either.

Was the third SEPM added as a replication partner or for failover/load balancing?

If you remove it, all goes back to normal?

It was added to be a SEPM for a physical site. we did remove and and the issue is still there.

But it worked before adding that third SEPM?

yes

You can try turning on some advanced logging per this KBA:

http://www.symantec.com/docs/TECH102413

....to see if any error messages or the like show up (set to FINEST).

This sounds like some sort of bug. I would press your contact to get some sort of update on this.

Open SEPM

Servers

Domains, Do you see any other domain other than default?

if Yes then right click on that and select Administer...check the groups again.

Are you still experiencing this issue? Do you need further help?

hiii ...,

iam new to the sepm and iam installed the sepm 12.1.4 in my win7 64 bit os

then i added some clients in clients and sended to the clients the clients are updated but not showing the green dot on the sep tray and also i've not seen any clients at the clients tab can you some one help me

Did you try to replace Sylink.xml file ?Does windows firewall are disabled ?

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

Hi

Whether those systems are imaged

Regards

Hi,

Thank you for posting in Symantec community.

Could you share the support case number?

Hi

Can you please whether those systems are in different domain

Regards

i resolved the issue by manually downloading the client package from sepm,

and ran in the clients then issue is solved now the systems are comunicating,

Hi

Good to hear the issue has been resolved

Regards