Endpoint Protection

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  • 1.  SEPM service auto turn off

    Posted Jul 24, 2012 02:39 AM

    Well, am quite new here and just a starter. 
    I am not able to log in SEPM. The error msg says
    "Failed to connect to the server
    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator"

    As i look for the possible reason, i found SEPM service turned off. Even if i start it manually, it get automatically turned off.
    Am kind of newbie to this thing, so please explain me in a very layman term.

    scm-server-0.log:

    2012-07-24 11:20:48.437 THREAD 1 SEVERE: ================== Server Environment ===================

    2012-07-24 11:20:48.437 THREAD 1 SEVERE: os.name = Windows 2003
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: os.version = 5.2
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: os.arch = x86
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: java.version = 1.6.0_24
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: java.vm.version = 19.1-b02
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: java.user = null
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: user.language = en
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: user.country = US
    2012-07-24 11:20:48.437 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971
    2012-07-24 11:21:26.906 THREAD 1 SEVERE: 
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:520)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:417)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:402)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:392)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2561)
    at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2518)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:128)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
    at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
    at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
    at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
    ... 35 more
    2012-07-24 11:21:26.906 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    2012-07-24 11:21:26.937 THREAD 1 SEVERE: DomainId: null
    SiteId: null
    ServerId: FA24403E0A0B000400CE2228F4C64880
    SystemEventId: 1281
    EventDesc: Unexpected server error.
    MessageId: 1
    ErrorCode: 268500992
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    com.sygate.scm.server.util.ServerException: Unexpected server error.
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:359)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:333)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:261)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129)
    ... 26 more
    2012-07-24 11:21:28.890 THREAD 1 SEVERE: SEM: Connect to database failed
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:466)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:361)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:333)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:261)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.lang.NullPointerException
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:421)
    ... 31 more
     

    catalina.out

    [TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Protecting dada/output/agent folder with ACLs ...
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Inside startup service Init
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:129)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
     

     



  • 2.  RE: SEPM service auto turn off

    Posted Jul 24, 2012 03:39 AM

    Please restart the IIS service and then SEPM service.

    If possible  Reboot the server, I think it will take care of the issue.

     

    Check this artical.

    http://www.symantec.com/business/support/index?page=content&id=TECH103697



  • 3.  RE: SEPM service auto turn off

    Broadcom Employee
    Posted Jul 24, 2012 03:47 AM

    Hi,

    Database is causing this issue.

    Try to truncate database, check this article

    Shrink the Symantec Endpoint Protection Manager 12.1 embedded database

    https://www-secure.symantec.com/connect/downloads/shrink-symantec-endpoint-protection-manager-121-embedded-database

    If not helped, restore backup DB.

    Database Administrator should follow "Best Practices", by managing the amount of Data stored in the Database.

    Maintaining the database

    http://www.symantec.com/docs/HOWTO55337

    Disk Space Management procedures for the Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH96214

    Changing the log settings to reduce the size of the database.

    http://www.symantec.com/docs/TECH105238



  • 4.  RE: SEPM service auto turn off

    Trusted Advisor
    Posted Jul 24, 2012 10:01 AM

    Hello,

    Check this Article: http://www.symantec.com/docs/TECH172812

    Change the port to an unused port by following the Disaster Recovery procedure.

    In performing the Disaster Recovery procedure to restore the SEPM Webserver service, select a port number other than the default port 8443.

    Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager 

    http://www.symantec.com/docs/TECH160736

    Secondly, on a kind note: Please migrate the SEPM / SEP from version 12.1.671 to SEP 12.1 RU1 and then to SEP 12.1 RU1 MP1

    Hope that helps!!



  • 5.  RE: SEPM service auto turn off

    Posted Jul 24, 2012 10:14 AM

     

    Check the Sem5.log file size 

     

    Symantec Endpoint Protection Manager (SEPM) database transaction log (sem5.log) consumes excessive hard drive space in SEP SBE 12.1 RU1 

    http://www.symantec.com/docs/TECH178718

     

     

    Hope this resolves the issue



  • 6.  RE: SEPM service auto turn off

    Posted Jul 24, 2012 04:47 PM
    2012-07-24 11:21:26.906 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
     
    Is the Symantec embedded database service started? If not start this service first then start the SEPM service.