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SEPM Service could not be started.

Created: 28 Mar 2012 | 9 comments

Hi Everyone,

Good day. I'm trying to start the "Symantec Endpoint Protection Manager" service on the MS Windows services but failed and was prompted with the message saying "The SEPM service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

Checking the Windows eventviewer log, it says "Could not initialize the Java Virtual Machine."

Please see image attached.

 

 

 

 

Any comment gladly appreciated.

Thanks,

John

Comments 9 CommentsJump to latest comment

K33's picture

hi Check this download

https://www-secure.symantec.com/connect/downloads/resolutionfailed-start-symantec-management-client-service

Solution

  • Go to Run
  • Open the Services.msc.
  • Under the Services. Select"Symantec Endpoint Protection"and Stop it.
  • Rename the folder Symantec with Symantec-old. Path(C:\Program Files)
  • Copy the Symantec folder from Working system and paste on non working system. Path (C:\Program Files).
  • Start the Service "Symantec Endpoint Protection" / "Symantec Management Client".
  • After starting the service. Antivirus Working fine.
hforman's picture

He's talking about the SEPM (manager), not the client.  Besides, if he copied the client, then he would need to play with HWID and Sylnk.

pete_4u2002's picture

can you pass on scm-server-0.log from the SEPM machine?

John_Optimus's picture

Hi All,

I think repairing the SEPM won't be a good one, we are using SQL as DB for our SEPM.

Attached file is the scm0.log requested. Please check.

Thanks!

AttachmentSize
scm-server-0.log_.docx 58.11 KB
K33's picture

hi john,

Kindly check attached download will be help.

pete_4u2002's picture

the log size is huge :-), can you cut and copy the data to other location. once deone attempt to restart the service and once failed pass on the log immediately.

 

also i would like you to open a support case as i feel the DB validation might fail. can you run the dbvalidator.bat and confirm if it passes?

AkhilBansal's picture

It looks like there is some problem with your DB. From the logs there are several DB deadlock and constraint violation errors. Can you try an restart your DB first before restarting SEPM.