Hi All,
The Symantec Endpoint Protection Manager fails to start.
In the Windows application log, I get the following:
Source: semsrv Event ID: 4096
The Java Virtual Machine has exited with a code of -1, the service is being stopped.
I'm pretty stuck, and would be very grateful for assistance :-)
I have gone through other threads with similar errors, but have still been unable to get it working. So far I have :
Re-run the Management Server Configuration Wizard
Run the repair from Add/Remove programs.
Checked permissions on "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager"
- Administrators (Full)
- Users (Read, Execute, List folder contents)
Checked permissions on "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Data"
Checked permissions on "C:\ProgramData\Symantec\Symantec Endpoint Protection Manager\Php\temp"
- Administrators (Full)
- IUSR (Full)
scm-server-0:
2014-06-05 12:50:26.314 SEVERE: ================== Server Environment ===================
2014-06-05 12:50:26.316 SEVERE: os.name = Windows Server 2008
2014-06-05 12:50:26.317 SEVERE: os.version = 6.1
2014-06-05 12:50:26.317 SEVERE: os.arch = x86
2014-06-05 12:50:26.318 SEVERE: java.version = 1.6.0_14
2014-06-05 12:50:26.318 SEVERE: java.vendor = Sun Microsystems Inc.
2014-06-05 12:50:26.319 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2014-06-05 12:50:26.319 SEVERE: java.vm.version = 14.0-b16
2014-06-05 12:50:26.320 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2014-06-05 12:50:26.320 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-06-05 12:50:26.321 SEVERE: java.user = null
2014-06-05 12:50:26.321 SEVERE: user.language = en
2014-06-05 12:50:26.322 SEVERE: user.country = AU
2014-06-05 12:50:26.322 SEVERE: scm.server.version = 11.0.5002.333
2014-06-05 12:50:29.735 SEVERE: ================== StartClientTransport ===================
2014-06-05 12:50:29.808 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
Catalina.out
2014-06-05 12:50:26.314 SEVERE: ================== Server Environment ===================
2014-06-05 12:50:26.316 SEVERE: os.name = Windows Server 2008
2014-06-05 12:50:26.317 SEVERE: os.version = 6.1
2014-06-05 12:50:26.317 SEVERE: os.arch = x86
2014-06-05 12:50:26.318 SEVERE: java.version = 1.6.0_14
2014-06-05 12:50:26.318 SEVERE: java.vendor = Sun Microsystems Inc.
2014-06-05 12:50:26.319 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2014-06-05 12:50:26.319 SEVERE: java.vm.version = 14.0-b16
2014-06-05 12:50:26.320 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2014-06-05 12:50:26.320 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-06-05 12:50:26.321 SEVERE: java.user = null
2014-06-05 12:50:26.321 SEVERE: user.language = en
2014-06-05 12:50:26.322 SEVERE: user.country = AU
2014-06-05 12:50:26.322 SEVERE: scm.server.version = 11.0.5002.333
2014-06-05 12:50:29.735 SEVERE: ================== StartClientTransport ===================
2014-06-05 12:50:29.808 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)