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  • 1.  SEPM service fails to start. Error: semsrv event id 4096.

    Posted Jun 04, 2014 10:58 PM

    Hi All,

    The Symantec Endpoint Protection Manager fails to start.

    In the Windows application log, I get the following:

    Source: semsrv  Event ID: 4096

    The Java Virtual Machine has exited with a code of -1, the service is being stopped.

    I'm pretty stuck, and would be very grateful for assistance :-)

    I have gone through other threads with similar errors, but have still been unable to get it working. So far I have :

    Re-run the Management Server Configuration Wizard

    Run the repair from Add/Remove programs.

    Checked permissions on "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager"

    • Administrators (Full)
    • Users (Read, Execute, List folder contents)

    Checked permissions on "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Data"

    • Everyone (Full)

    Checked permissions on "C:\ProgramData\Symantec\Symantec Endpoint Protection Manager\Php\temp"

    • Administrators (Full)
    • IUSR (Full)

     

    scm-server-0:

    2014-06-05 12:50:26.314 SEVERE: ================== Server Environment ===================
    2014-06-05 12:50:26.316 SEVERE: os.name = Windows Server 2008
    2014-06-05 12:50:26.317 SEVERE: os.version = 6.1
    2014-06-05 12:50:26.317 SEVERE: os.arch = x86
    2014-06-05 12:50:26.318 SEVERE: java.version = 1.6.0_14
    2014-06-05 12:50:26.318 SEVERE: java.vendor = Sun Microsystems Inc.
    2014-06-05 12:50:26.319 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2014-06-05 12:50:26.319 SEVERE: java.vm.version = 14.0-b16
    2014-06-05 12:50:26.320 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2014-06-05 12:50:26.320 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-06-05 12:50:26.321 SEVERE: java.user = null
    2014-06-05 12:50:26.321 SEVERE: user.language = en
    2014-06-05 12:50:26.322 SEVERE: user.country = AU
    2014-06-05 12:50:26.322 SEVERE: scm.server.version = 11.0.5002.333
    2014-06-05 12:50:29.735 SEVERE: ================== StartClientTransport ===================
    2014-06-05 12:50:29.808 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
        at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
        at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
        at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
        at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

     

     

    Catalina.out

    2014-06-05 12:50:26.314 SEVERE: ================== Server Environment ===================
    2014-06-05 12:50:26.316 SEVERE: os.name = Windows Server 2008
    2014-06-05 12:50:26.317 SEVERE: os.version = 6.1
    2014-06-05 12:50:26.317 SEVERE: os.arch = x86
    2014-06-05 12:50:26.318 SEVERE: java.version = 1.6.0_14
    2014-06-05 12:50:26.318 SEVERE: java.vendor = Sun Microsystems Inc.
    2014-06-05 12:50:26.319 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2014-06-05 12:50:26.319 SEVERE: java.vm.version = 14.0-b16
    2014-06-05 12:50:26.320 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2014-06-05 12:50:26.320 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-06-05 12:50:26.321 SEVERE: java.user = null
    2014-06-05 12:50:26.321 SEVERE: user.language = en
    2014-06-05 12:50:26.322 SEVERE: user.country = AU
    2014-06-05 12:50:26.322 SEVERE: scm.server.version = 11.0.5002.333
    2014-06-05 12:50:29.735 SEVERE: ================== StartClientTransport ===================
    2014-06-05 12:50:29.808 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.lang.Exception: HTTP 500 Internal Server Error, URL: http://localhost:8014/secars/secars.dll?action=34
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:626)
        at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
        at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
        at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:650)
        at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
        at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

     

     

     



    • 2.  RE: SEPM service fails to start. Error: semsrv event id 4096.
      Best Answer

      Posted Jun 04, 2014 11:36 PM
      What exact sepm version are you using ? Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit Article:TECH96006|Created: 2009-01-04|Updated: 2010-01-10|Article URL http://www.symantec.com/docs/TECH96006


    • 3.  RE: SEPM service fails to start. Error: semsrv event id 4096.

      Posted Jun 05, 2014 12:12 AM

      These are the article on base of your error

       

      Event ID 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

      Article:TECH181655  | Created: 2012-02-17  | Updated: 2012-12-17  | Article URL http://www.symantec.com/docs/TECH181655

       

      "The Java Virtual Machine has exited with a code of -1, the service is being stopped." and "HTTP 500 Internal Server Error" in SCM-Server-0.log

      Article:TECH131727  | Created: 2010-01-15  | Updated: 2010-01-31  | Article URL http://www.symantec.com/docs/TECH131727

      Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit

      Article:TECH96006  | Created: 2009-01-04  | Updated: 2010-01-10  | Article URL http://www.symantec.com/docs/TECH96006

       

      After installing Symantec Endpoint Protection Manager on Server 2008 32 bit getting Java -1 in Application logs and SEPM service will not start.

      Article:TECH97278  | Created: 2009-01-05  | Updated: 2009-01-02  | Article URL http://www.symantec.com/docs/TECH97278


    • 4.  RE: SEPM service fails to start. Error: semsrv event id 4096.

      Posted Jun 05, 2014 12:12 AM

       IIS is trying to access the secars.dll file using the short name path ( ie Progra~1 instead of "Program Files" ), however the short path links are not present in the file system.

      Symantec Endpoint Protection Manager service is not starting, HTTP 500 error in scm-server log.

      http://www.symantec.com/business/support/index?page=content&id=TECH174321



    • 5.  RE: SEPM service fails to start. Error: semsrv event id 4096.

      Posted Jun 05, 2014 12:43 AM

      Switching IIS to 64bit as in the article posted by James007 did the trick.

       

      All working now, thanks.