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SEPM Service start and then stop automatically , not able to access SEPM Console.

Updated: 22 May 2010 | 14 comments
sansri's picture
sansri
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This issue has been solved. See solution.

HI,

Friands when i try to login SEPM Console, it gives session out error. during troubleshooting i found that SEPM Service was stoped and when i started it moved into start status .As soon as i refresh service i found it stoped.
I try to repair the installation of SEPM but still i'm not able to log-in.

Please Help.

SANDEEP

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AravindKM's picture
30
Sep
2009
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AravindKM

Can you pate the logs

Can you pate the logs here(scm-server-0.log). It is available in following path
\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs.

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

sansri's picture
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Sep
2009
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sansri

Please find the log

2009-10-01 10:16:57.765 SEVERE: ================== Server Environment ===================
2009-10-01 10:16:57.765 SEVERE: os.name = Windows 2003
2009-10-01 10:16:57.765 SEVERE: os.version = 5.2
2009-10-01 10:16:57.765 SEVERE: os.arch = x86
2009-10-01 10:16:57.765 SEVERE: java.version = 1.5.0_15
2009-10-01 10:16:57.765 SEVERE: java.vendor = Sun Microsystems Inc.
2009-10-01 10:16:57.781 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-10-01 10:16:57.781 SEVERE: java.vm.version = 1.5.0_15-b04
2009-10-01 10:16:57.781 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-10-01 10:16:57.781 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-10-01 10:16:57.781 SEVERE: java.user = null
2009-10-01 10:16:57.781 SEVERE: user.language = en
2009-10-01 10:16:57.781 SEVERE: user.country = US
2009-10-01 10:16:57.781 SEVERE: scm.server.version = 11.0.3001.2224
2009-10-01 10:17:02.125 SEVERE: ================== StartClientTransport ===================
2009-10-01 10:17:02.281 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 400 Bad Request, URL: http://localhost/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:555)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:576)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

Sandeep

shp's picture
30
Sep
2009
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shp

Check this... its HTTP 400

Check this... its HTTP 400 Bad Request, error 

https://www-secure.symantec.com/connect/articles/e...

Check the event log and tell us what is the error...
You can use this KB to debug... http://service1.symantec.com/SUPPORT/ent-security....

Regards,
Srinivas H.P.
HCL Infosystems Ltd

AravindKM's picture
30
Sep
2009
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AravindKM

You can try this also

You can try this also
Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log
http://service1.symantec.com/support/ent-security....

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

SOLUTION
sansri's picture
01
Oct
2009
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sansri

HI             aravind1984

HI

 
 
 
 
 
 
aravind1984

The Problem has been solve. A day before i assigned the ip address to defalt web site in iis. This was causing the provblem. Now i have changed the defalt web site to unassigned ip address. I'm able to login in SEPM.

Thanks

Sandeep

shp's picture
01
Oct
2009
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shp

I think you dint check this

I think you dint check this article...

https://www-secure.symantec.com/connect/articles/e...

Regards,
Srinivas H.P.
HCL Infosystems Ltd

shp's picture
30
Sep
2009
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shp

Check this... i think this

Check this... i think this should solve ur problem.... 

http://service1.symantec.com/SUPPORT/ent-security....

Regards,
Srinivas H.P.
HCL Infosystems Ltd

sansri's picture
30
Sep
2009
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sansri

I've already tried the same

I've already tried the same

Sandeep

Rafeeq's picture
30
Sep
2009
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Rafeeq

Hi

the problem is with your IIS.
Do u have any access denied iP address in the directory security of IIS?

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Rafeeq's picture
01
Oct
2009
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Rafeeq

:)

Exactly what I said :) happy that the issue is resolved good day

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

shp's picture
01
Oct
2009
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shp

:) @ Rafeeq..Hi.. Is there

:)
@ Rafeeq..
Hi.. Is there any article on all HTTS erros related to Symantec....? 
Or any other source... 

Regards,
Srinivas H.P.
HCL Infosystems Ltd

Rafeeq's picture
01
Oct
2009
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Rafeeq

Yes

Anything for you SHP :)

https://www-secure.symantec.com/connect/articles/http-error-codes

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

shp's picture
01
Oct
2009
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shp

Thanks yaar... 

Thanks yaar... 

Regards,
Srinivas H.P.
HCL Infosystems Ltd

AravindKM's picture
01
Oct
2009
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AravindKM

@SHP For http errors you can

@SHP For http errors you can refer below urls
HTTP Error Codes and their meaning
https://www-secure.symantec.com/connect/articles/h...
http://support.microsoft.com/kb/318380

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

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