try this document, u r running on 32 bit or 64 bit os?

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/86368136366e1ad78025734e004734d9?OpenDocument

Iam running 32 bit OS. most of the steps on that article is abount IIS but SEP 12.1 does not use IIS it uses Apache

Hi,

try repairing the SEPM using add/remove program. If it does not help, post the scm-server-0.log after you try login/restart the SEPM service. The log path

\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs

This is the log of Catalina.out

pass on scm-server-0.log located under tomcat\logs of SEPM install directory.

Here are the scm-server-0 log,

free up the space on the drive and restart the SEPM service and try login.

That might fix the problem because I just realized that there is only 2 GB free space in C drive.

But how did you come to this conclusion from logs?

from logs, though not related to login

Hi

See the attached

You can try this also

Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log
http://service1.symantec.com/support/ent-security....

You can also tray this :

Your problem will be resolve.

Baljeet Singh

Hi,

Repair sepm & reconfigure the management wizard & then see services.

I created about 18GB of free space in the C drive and repaired the SEPM installation and reconfigured the management server. Still the service is not running for more than 10 seconds. below are the events that are happening in those 10 sec

pass on the new logs (scm-server-0.log)

Just try checking the status of  dependencies service in administrative tool and services and select SEPM

This service has only one dependency SEPM Webserver which is running fine.

The scm-server-0.log has not changed, its same as before

enable the logging to finest and attempt to login. The entries should be written into the logs. also pass on the catlina.out

HI

have you done any software upgradation/changes  to the server .if yes , then for testing purpose revert the changes and check the condition.

if you have not done any changes then i think you have to remove SEPM and once again install fresh copy of SEPM

it may solve your problem

Hi, I added the line scm.log.loglevel=finest to the file conf.properties, restarted the server and tried to login, still the scm-server-0.log has not changed its same as before which is given in the earlier post, you can see the last date on that log is of 1st Feb, it has not changed after that I tried with Fine and Finest both.

Catalina.out

Reconfigure the Mangement Server Wizard Console

Regards

What is Reconfigure the Mangement Server Wizard Console? I know only one kind of reconfiguration of server which is available from the start menu, and already did that 3 times

While reconfiguring the server, I think it should give any message that its success or something, but its getting ended while preparing and initializing the database.

I am not sure if the reconfiguration is completing successfully or not. How do I ensure that?

When changing the port for clients to communicate to the Manager in IIS, it is also necessary to change the IIS HTTP port value in Tomcat, so that Tomcat knows what port to use to communicate with IIS.

For information on making this change, please refer to the following document: How to Change the Communications Management Port for SEPM and SEP Clients

Regards
 

Mahendra, did you find a solution for this problem?  I am now facing the exact same issue.

I "fixed" this by following this Disaster Recovery article.