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SEPM service terminated unexpectedly

ℬrίαη

ℬrίαηSep 16, 2015 06:33 AM

Migration User

Migration UserSep 16, 2015 08:37 AM

PraveenAyappan

PraveenAyappanSep 22, 2015 10:40 AM

ℬrίαη

ℬrίαηSep 28, 2015 01:15 PM

PraveenAyappan

PraveenAyappanSep 29, 2015 03:04 AM

SecurityGIV

SecurityGIVSep 29, 2015 04:23 AM

PraveenAyappan

PraveenAyappanSep 29, 2015 05:23 AM

  • 1.  SEPM service terminated unexpectedly

    Posted Sep 16, 2015 05:28 AM

    Hello,

    We have upgrade our SEPM to version 12.1.6 about 3 weeks ago. I found that since upgrade, SEPM service terminated unexpectedly every 24-48 hours. Of course service goes up automatically after few seconds but I think this shouldn't happen. Can you help me to investigate this problem? 

    Example of event viewer error:

    "The Symantec Endpoint Protection Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service."

     

    regards,

     



  • 2.  RE: SEPM service terminated unexpectedly

    Trusted Advisor
    Posted Sep 16, 2015 05:51 AM

    Have you tried running the symhelp tool to see if it highlights any problems with your system? 



  • 3.  RE: SEPM service terminated unexpectedly

    Posted Sep 16, 2015 06:14 AM

    Set the debugging log level to FINEST and let it run for a bit. Post the scm-server-0.log file here for review.



  • 4.  RE: SEPM service terminated unexpectedly

    Posted Sep 16, 2015 06:22 AM

    Hello, 

    I need to stop services before I change this line to FINEST?



  • 5.  RE: SEPM service terminated unexpectedly

    Posted Sep 16, 2015 06:27 AM

    No need to stop the service, just set the log level to finest and then restart the SEPM service



  • 6.  RE: SEPM service terminated unexpectedly

    Posted Sep 16, 2015 06:33 AM

    Just a service restart



  • 7.  RE: SEPM service terminated unexpectedly

    Posted Sep 16, 2015 08:37 AM

    Let it run for 10 mins



  • 8.  RE: SEPM service terminated unexpectedly

    Posted Sep 22, 2015 10:29 AM

    Thanks for answers. We will do it and then share with you logs. 

    ###########

     

    Actually, I checked this log without restarting server first, and I can find there erro. Can you explain me more about this logs:

    2015-09-20 09:38:03.734 THREAD 12 SEVERE: ================== Server Environment ===================
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: os.name = Windows Server 2008 R2
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: os.version = 6.1
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: os.arch = x64
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: java.version = 1.7.0_75
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: java.vm.version = 24.75-b04
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: java.user = null
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: user.language = en
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: user.country = US
    2015-09-20 09:38:03.734 THREAD 12 SEVERE: scm.server.version = 12.1.6168.6000
    2015-09-20 09:38:03.765 THREAD 12 SEVERE: StartupServlet> startServer>> SEPM Service starting...
    2015-09-20 09:38:07.781 THREAD 12 SEVERE: StartupServlet> verifySchemaVersion>> Database Schema Version = 12.1.6.1, Server Schema Version = 12.1.6.1
    2015-09-20 09:38:08.578 THREAD 12 SEVERE: StartupServlet> startServer>> FIPS mode configuration is false
    2015-09-20 09:38:08.609 THREAD 12 SEVERE: License state = SEPE_PAID
    2015-09-20 09:38:08.609 THREAD 12 SEVERE: StartupServlet> startServer>> License status on SEPM = Good
    2015-09-20 09:38:08.812 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2015-09-20 09:38:08.812 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2015-09-20 09:38:08.812 THREAD 12 SEVERE: ClientTransportHelper> startClientTransport>> resetAgentToOfflineState = true
    2015-09-20 09:38:08.828 THREAD 12 SEVERE: ClientTransportHelper> startClientTransport>> start set agents offline.
    2015-09-20 09:38:10.984 THREAD 12 SEVERE: ClientTransportHelper> startClientTransport>> start set virtual agents offline.
    2015-09-20 09:38:11.937 THREAD 12 SEVERE: Schedule is started!
    2015-09-20 09:38:12.641 THREAD 12 SEVERE: StartupServlet> startServer>> SEPM Service started.
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 5096E2EE0A4152C101347D33F3C6D512
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 16F07D690A46A50D0069CFE0AB561DC4
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 391C44440A46A50D01EEC5FEE78FE954
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: E81664500A46A50D01D9E895B45B88C0
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 262A1A210A46A50D0086684C07A47A3E
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 0F5358050A46A50D014F1C67DDF74A56
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 9EED350C0A46A50D01990D962C62E515
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 972A4C5A0A46A50D01DBAEDA1B581CDD
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: DE769A9B0A46A50D01DBAEDA7D562041
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 7E42416F0A46A50D00D3E83FE17B9C7B
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 6DA6D8D40A46A50D01DBAEDAD673800E
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: FAC2EFDF0A4152C101F774970096D047
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 10F17F6F0A46A50D00DE0C45AD310A32
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: E083A46D0A46A50D0022B8FFDEB75055
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 24EBFAD20A4152C1010CC53E11A31382
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 1CF817BB0A46A50D013A494D9ED9CB68
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 0C1B5BC30A4152C100964130B64B8637
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 95F04DFB0A46A50D019A8C41760453DC
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: A705EB9B0A4152C101311B2C3F1AA2BA
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 8CB185680A4152C1007D30500829EFA5
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D1E4CCFA0A4152C101347D33130D4261
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: C602E31F0A46A50D013A494DF719D654
    2015-09-20 09:54:11.943 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 17937DDA0A46A50D00F1F2CC45EDAF4F
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 207658B20A46A50D01E2AD75F5DB2DBA
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: E3F797950A46A50D018A5A1F54FB1B60
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 02D90A7F0A46A50D011FB141D7ADF4EA
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 643B5F4E0A46A50D000891A019B6B3FB
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: DD0F65830A46A50D012B2F7FBB18E113
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: B2C775DF0A46A50D01871A696C847783
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 8346B06B0A46A50D000891A026F55C82
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 070752990A46A50D015538E541E0C2E1
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 3D5B82550A4152C1010010EC6EDC4861
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 5F7CD3820A46A50D0098746BC5477E30
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 45F4EC2A0A46A50D0192B8F5803E3377
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 325830BF0A46A50D0022B8FFEB25E4B7
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 17AEEC610A46A50D00DB6407A550860A
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: B63CEC520A46A50D00F1F2CC198E7879
    2015-09-20 09:56:11.951 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 054C88E80A46A50D01428FFA161D07E5
    2015-09-20 10:10:12.024 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: C9FAEC4F0A46A50D014ACE712D4690B6
    2015-09-20 10:10:12.024 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 92F1C9240A46A50D00E2F8C16788B3C5
    2015-09-20 10:28:12.135 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 10:42:12.233 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 10:42:12.233 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 10:58:12.398 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 11:14:12.461 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 11:14:12.461 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 11:30:12.553 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 12:02:12.724 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 12:18:12.822 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 12:18:15.697 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-20 12:34:05.209 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-20 12:34:12.901 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 71FCA3890A46A50D015538E50D68EE4A
    2015-09-20 12:50:04.895 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-20 12:50:13.013 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 13:06:12.196 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-20 13:06:13.102 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 13:08:13.105 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 13:22:13.161 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 13:40:13.239 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 14:10:15.386 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 14:26:15.434 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 15:14:15.606 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 15:32:15.692 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 59ECB5310A46A50D00227BD08AB6E35C
    2015-09-20 16:18:15.876 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 16:34:15.973 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 16:34:15.973 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 1D01615C0A46A50D000891A07C0658B2
    2015-09-20 16:54:16.147 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 17:24:16.350 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 17:56:16.536 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 18:03:34.124 THREAD 215 SEVERE: com.sygate.scm.server.statereader.av.DataHandler: Line number=1,org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1626; The entity name must immediately follow the '&' in the entity reference.
    2015-09-20 18:12:16.611 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 18:28:16.683 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 19:00:16.819 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 19:02:16.834 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 19:16:16.879 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: AAE7B4DC0A46A50D00F2E328790A3B1D
    2015-09-20 19:32:16.948 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 19:32:16.948 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 19:48:17.015 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 19:50:17.030 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 20:20:17.175 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 20:36:02.160 THREAD 41 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-20 20:52:17.298 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 20:54:17.311 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 21:08:17.367 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 21:10:17.372 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 21:10:17.372 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 14D833010A46A50D004A583D31B67E19
    2015-09-20 21:36:23.398 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 100004, to add row count in new table: 95, last switch time: 2015-09-19 20:38:15
    2015-09-20 22:12:17.648 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 23:00:17.809 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 23:00:17.809 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-20 23:16:17.891 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 23:32:17.938 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-20 23:48:17.991 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 00:03:03.805 THREAD 49 WARNING: AgentSweepingTask.sweepObjects Exception: java.sql.BatchUpdateException: Parameter #3 has not been set.
    2015-09-21 00:03:46.599 THREAD 49 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2015-09-21 00:04:18.043 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 00:36:18.181 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 5034AA8F0A46A50D01428FFAD7626DC8
    2015-09-21 00:37:34.832 THREAD 41 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-21 00:37:53.341 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 00:38:18.194 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 00:53:47.967 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 01:09:48.539 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 01:10:18.345 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 01:25:48.684 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 01:42:18.500 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 01:56:18.539 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 02:28:18.645 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: A88967D20A46A50D000283D3A49E75FC
    2015-09-21 02:30:18.646 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 02:46:18.711 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: F434FD410A46A50D004A583DBA5AA151
    2015-09-21 03:00:18.882 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 9F3296B70A46A50D012147266D570036
    2015-09-21 03:02:18.837 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 72944A630A46A50D01A79447A80CAB40
    2015-09-21 03:02:18.837 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: F163697B0A46A50D01428FFA4D21CA69
    2015-09-21 03:02:18.837 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 51104B120A46A50D004E9F7FB925AD31
    2015-09-21 03:02:18.837 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 46A95CB10A46A50D01428FFAF209112A
    2015-09-21 03:02:18.837 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 224842EA0A46A50D00F1F2CC9C2E1FD9
    2015-09-21 03:32:19.021 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 62A55EF90A46A50D00C5ABA9DD8216A2
    2015-09-21 03:32:19.021 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: A9FB1D5B0A46A50D00E0B1D63A776006
    2015-09-21 03:34:19.023 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D822FD6A0A46A50D01428FFAEA5A36E6
    2015-09-21 03:48:19.071 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 04:38:38.899 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 04:54:37.735 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 05:08:19.509 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 05:10:19.521 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 1070494F0A46A50D014F1C67F70E6371
    2015-09-21 05:10:40.624 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 05:24:19.590 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 05:26:38.475 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 05:36:16.015 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 100040, to add row count in new table: 9, last switch time: 2015-09-20 21:36:23
    2015-09-21 05:56:19.774 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 456452B00A46A50D00F4B65D7A43D78A
    2015-09-21 06:12:19.829 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 06:14:19.842 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 6A44EAD10A46A50D0069CFE02E81DF7D
    2015-09-21 06:44:20.000 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 06:44:20.000 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 06:46:20.004 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: BC09195F0A46A50D0192B8F582617D2A
    2015-09-21 07:01:43.776 THREAD 174 SEVERE: com.sygate.scm.server.statereader.av.DataHandler: Line number=1,org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1621; The entity name must immediately follow the '&' in the entity reference.
    2015-09-21 07:02:20.058 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 9F469F780A46A50D00E2F8C1A34F73D0
    2015-09-21 07:02:20.058 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 069114500A46A50D015538E5B20750C0
    2015-09-21 07:02:20.058 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D3F91F130A46A50D00B256805D15DD2F
    2015-09-21 07:04:45.785 THREAD 108 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
    2015-09-21 07:04:58.156 THREAD 114 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
    2015-09-21 07:05:14.453 THREAD 112 SEVERE: The administrator's user name or password is incorrect. Type a valid user name or password.
    2015-09-21 07:16:18.804 THREAD 31 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 100011, to add row count in new table: 36, last switch time: 2015-09-19 20:33:55
    2015-09-21 07:48:20.279 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 07:48:20.279 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 07:48:20.279 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 22C393DB0A46A50D0136A26F10F40467
    2015-09-21 08:06:20.353 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 08:20:20.446 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 4748026B0A46A50D000891A044B1029A
    2015-09-21 08:20:20.446 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 9C048DCD0A46A50D01431028F32BE0EA
    2015-09-21 08:22:20.449 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: A78869360A46A50D00F2E3285A5F6713
    2015-09-21 08:38:20.558 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 33D838AC0A46A50D00881C0208149435
    2015-09-21 08:38:20.558 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 1CADD3CE0A46A50D01F6C93797B7AB3F
    2015-09-21 08:52:20.693 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 08:52:20.693 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: E460CBDF0A46A50D00A7B7FF2787F1DE
    2015-09-21 09:08:22.660 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 100115, to add row count in new table: 139, last switch time: 2015-09-21 05:36:16
    2015-09-21 09:10:20.758 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 56F2DEBD0A46A50D01428FFA14575342
    2015-09-21 09:26:20.930 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: B618ACB90A46A50D01162AB9303778CF
    2015-09-21 09:26:20.930 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: CBC025160A46A50D00E5F3D2A0F90F88
    2015-09-21 09:40:21.066 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 09:56:21.156 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 10:12:21.187 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 10:28:21.229 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: BCC51B770A46A50D01990D96F0345ED8
    2015-09-21 10:30:21.235 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 4D94BF470A46A50D01990D96B81D1313
    2015-09-21 10:44:21.250 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 11:02:21.265 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 11:16:21.283 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 99A3466D0A46A50D0136A26FBAE67579
    2015-09-21 11:32:21.322 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 11:48:21.376 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 11:48:21.376 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 12:04:21.459 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 840A394E0A46A50D014F1C67665F2FF6
    2015-09-21 12:06:49.403 THREAD 173 SEVERE: com.sygate.scm.server.statereader.av.DataHandler: Line number=1,org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 908; The entity name must immediately follow the '&' in the entity reference.
    2015-09-21 12:20:21.548 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 12:52:21.689 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 12:55:17.491 THREAD 41 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-21 12:56:27.455 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 13:01:48.750 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 100092, to add row count in new table: 85, last switch time: 2015-09-21 09:08:22
    2015-09-21 13:08:21.761 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: FD2A1B970A46A50D000891A0EF248984
    2015-09-21 13:08:21.761 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 13:10:21.776 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 7D6FB1360A46A50D01F6C93778352CC5
    2015-09-21 13:12:20.445 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 13:24:21.838 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 3390FD2D0A46A50D00A50549156EE8FA
    2015-09-21 13:24:21.838 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 947568A10A46A50D00E0B1D6A529A8EE
    2015-09-21 13:28:27.881 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 13:40:22.084 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 13:42:22.128 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: F568A2320A46A50D01B51061B3BC4F6C
    2015-09-21 13:44:32.625 THREAD 41 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-21 13:56:22.381 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: ECB0594A0A46A50D019A8C414A6ADA8E
    2015-09-21 13:58:22.397 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 377EE6E00A46A50D00B25680E1E5C3C2
    2015-09-21 14:12:22.569 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 14:12:22.569 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 14:14:22.605 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: B56C0F440A46A50D00E2F8C12D81DA4E
    2015-09-21 14:30:22.932 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 42EE5C550A46A50D00B25680BCCC4DF0
    2015-09-21 14:46:23.106 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 52B18E220A46A50D01428FFA712F9643
    2015-09-21 15:00:23.246 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 15:00:23.246 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 896975FD0A46A50D01920C515CF7033D
    2015-09-21 15:02:23.251 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: F28C9DA10A46A50D00863CC16C54F054
    2015-09-21 15:16:23.284 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 15:16:23.285 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 292D41510A46A50D01990D9624AD5114
    2015-09-21 15:16:23.285 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 931BE8B60A46A50D00E0B1D6C5DDC7FC
    2015-09-21 15:23:31.046 THREAD 31 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 100038, to add row count in new table: 48, last switch time: 2015-09-21 07:16:18
    2015-09-21 15:32:23.303 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 15:32:23.303 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 15:34:23.309 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: F00BB4B50A46A50D01EEC5FEDD2D3A7E
    2015-09-21 16:04:23.476 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 41DF1CFC0A46A50D01990D96A10A874E
    2015-09-21 16:04:23.476 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 16:20:23.544 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 9940723D0A46A50D00E2F8C1D5DC5BF6
    2015-09-21 16:20:23.544 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 16:36:23.594 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 16:36:23.594 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 16:38:23.600 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 98378E860A46A50D01EEC5FEAA07866C
    2015-09-21 17:10:23.726 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 17:14:13.883 THREAD 31 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 100070, to add row count in new table: 38, last switch time: 2015-09-21 13:01:48
    2015-09-21 17:40:23.770 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 17:56:23.815 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 18:12:23.867 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 18:28:23.919 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 18:28:23.919 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 18:44:23.964 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 19:16:24.082 THREAD 37 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 19:30:34.614 THREAD 35 SEVERE:  in: com.sygate.scm.server.task.ClientTransportInfoTask
    java.lang.OutOfMemoryError: unable to create new native thread
    	at java.lang.Thread.start0(Native Method)
    	at java.lang.Thread.start(Thread.java:714)
    	at sun.net.www.http.KeepAliveCache$1.run(KeepAliveCache.java:112)
    	at sun.net.www.http.KeepAliveCache$1.run(KeepAliveCache.java:96)
    	at java.security.AccessController.doPrivileged(Native Method)
    	at sun.net.www.http.KeepAliveCache.put(KeepAliveCache.java:95)
    	at sun.net.www.http.HttpClient.putInKeepAliveCache(HttpClient.java:407)
    	at sun.net.www.http.HttpClient.finished(HttpClient.java:364)
    	at sun.net.www.http.KeepAliveStream.close(KeepAliveStream.java:100)
    	at sun.net.www.MeteredStream.justRead(MeteredStream.java:93)
    	at sun.net.www.MeteredStream.read(MeteredStream.java:135)
    	at java.io.FilterInputStream.read(FilterInputStream.java:133)
    	at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(HttpURLConnection.java:3066)
    	at com.sun.org.apache.xerces.internal.impl.XMLEntityManager$RewindableInputStream.read(XMLEntityManager.java:2918)
    	at com.sun.org.apache.xerces.internal.impl.io.UTF8Reader.read(UTF8Reader.java:302)
    	at com.sun.org.apache.xerces.internal.impl.XMLEntityScanner.load(XMLEntityScanner.java:1728)
    	at com.sun.org.apache.xerces.internal.impl.XMLEntityScanner.skipSpaces(XMLEntityScanner.java:1474)
    	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(XMLDocumentScannerImpl.java:838)
    	at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
    	at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510)
    	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
    	at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
    	at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
    	at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
    	at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:648)
    	at javax.xml.parsers.SAXParser.parse(SAXParser.java:392)
    	at javax.xml.parsers.SAXParser.parse(SAXParser.java:195)
    	at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:507)
    	at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:484)
    	at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:161)
    	at com.sygate.scm.server.task.ClientTransportInfoTask.getClientTransportInfo(ClientTransportInfoTask.java:513)
    	at com.sygate.scm.server.task.ClientTransportInfoTask.execute(ClientTransportInfoTask.java:140)
    	at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:41)
    	at java.util.TimerThread.mainLoop(Timer.java:555)
    	at java.util.TimerThread.run(Timer.java:505)
    

     

     

     

    After java error, SEPM services are restarted, and new log created:
     

    2015-09-21 19:31:11.458 THREAD 12 SEVERE: ================== Server Environment ===================
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: os.name = Windows Server 2008 R2
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: os.version = 6.1
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: os.arch = x64
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: java.version = 1.7.0_75
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: java.vendor = Oracle Corporation
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: java.vm.version = 24.75-b04
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: java.user = null
    2015-09-21 19:31:11.458 THREAD 12 SEVERE: user.language = en
    2015-09-21 19:31:11.474 THREAD 12 SEVERE: user.country = US
    2015-09-21 19:31:11.474 THREAD 12 SEVERE: scm.server.version = 12.1.6168.6000
    2015-09-21 19:31:11.490 THREAD 12 SEVERE: StartupServlet> startServer>> SEPM Service starting...
    2015-09-21 19:31:15.052 THREAD 12 SEVERE: StartupServlet> verifySchemaVersion>> Database Schema Version = 12.1.6.1, Server Schema Version = 12.1.6.1
    2015-09-21 19:31:15.568 THREAD 12 SEVERE: StartupServlet> startServer>> FIPS mode configuration is false
    2015-09-21 19:31:15.599 THREAD 12 SEVERE: License state = SEPE_PAID
    2015-09-21 19:31:15.599 THREAD 12 SEVERE: StartupServlet> startServer>> License status on SEPM = Good
    2015-09-21 19:31:15.912 THREAD 12 SEVERE: ================== StartClientTransport ===================
    2015-09-21 19:31:15.912 THREAD 12 SEVERE: [12] Initializing Tomcat ClientTransport Key for Secars...
    2015-09-21 19:31:15.927 THREAD 12 SEVERE: ClientTransportHelper> startClientTransport>> resetAgentToOfflineState = true
    2015-09-21 19:31:15.927 THREAD 12 SEVERE: ClientTransportHelper> startClientTransport>> start set agents offline.
    2015-09-21 19:31:16.630 THREAD 12 SEVERE: ClientTransportHelper> startClientTransport>> start set virtual agents offline.
    2015-09-21 19:31:17.630 THREAD 12 SEVERE: Schedule is started!
    2015-09-21 19:31:17.755 THREAD 12 SEVERE: StartupServlet> startServer>> SEPM Service started.
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 3247672D0A46A50D00D3E83F422D9455
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D2C907FE0A46A50D00E2F8C1CE2623DA
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 9EED350C0A46A50D01990D962C62E515
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: C6C282130A46A50D00E0B1D663F8CED6
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: F97459230A46A50D014F1C67A43B09BB
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 0707DAB80A46A50D014F1C677A1145A9
    2015-09-21 19:47:17.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 84BDEE6C0A46A50D015538E514EAA0EC
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: C1C1872B0A46A50D00F2E328C3FD92BD
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 46318F610A46A50D00227BD045FD9508
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 73D7A0F30A46A50D013A494D06AD6E66
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 7D2838950A46A50D01990D968BC253EA
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40FB05170A46A50D01428FFAAA1552EA
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: C9AE88F20A46A50D004A583D455AA4D4
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 9FD6FB1D0A46A50D00489670BB106F08
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D75D12240A4152C10048FBC08E59C504
    2015-09-21 19:49:17.969 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: C78F14900A4152C1018837F13FDDCDD0
    2015-09-21 20:03:18.037 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 20:03:18.037 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 0AB213FD0A46A50D0165F5A4F3AF5B68
    2015-09-21 20:19:18.100 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 716FB6480A46A50D00B25680C6C8E897
    2015-09-21 20:19:18.100 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 3AA46BE10A46A50D0165F5A428C84CE5
    2015-09-21 20:51:18.567 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 20:57:25.229 THREAD 37 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-21 21:07:18.688 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 21:07:18.688 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 21:09:18.702 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: A0448C4F0A46A50D01F6C937EAD4F2E7
    2015-09-21 21:23:18.932 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 21:55:19.178 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 21:57:19.193 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 75F5E1E40A46A50D00227BD0A0B43699
    2015-09-21 22:11:19.240 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 22:11:19.240 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 22:27:19.293 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 22:43:19.355 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 22:43:19.355 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 8D4AEEBA0A46A50D00D3E83F8AC32FAF
    2015-09-21 23:15:19.458 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 23:17:19.463 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 23:47:19.561 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-21 23:47:19.561 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-21 23:47:19.561 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 896BD1AC0A46A50D0165F5A4D7B2305E
    2015-09-22 00:03:07.093 THREAD 45 WARNING: AgentSweepingTask.sweepObjects Exception: java.sql.BatchUpdateException: Parameter #3 has not been set.
    2015-09-22 00:03:19.631 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 00:03:46.496 THREAD 45 WARNING: AgentSweepingTask>>updateDeadlockFailureNumber>> Update failure count into DB as:0
    2015-09-22 00:05:19.633 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: C9EBC0EC0A46A50D00702C557152EC9E
    2015-09-22 00:12:15.462 THREAD 27 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 100003, to add row count in new table: 37, last switch time: 2015-09-21 17:14:13
    2015-09-22 00:19:19.677 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 00:19:19.677 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 4ABFEB970A46A50D00C5ABA9ECD3FAC2
    2015-09-22 00:21:19.689 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 9554FE6D0A46A50D000891A013DD154A
    2015-09-22 00:35:19.751 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 00:35:19.751 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 00:53:19.838 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: CD8A09820A46A50D00B25680903A44CA
    2015-09-22 01:21:52.213 THREAD 37 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-22 01:39:20.041 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 01:57:20.106 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 0E1907A40A46A50D0136A26F0A05C3C9
    2015-09-22 02:13:20.162 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 02:26:38.691 THREAD 27 WARNING: Log table switched to: SERVER_CLIENT_LOG_2, old table estimated row count: 100011, to add row count in new table: 26, last switch time: 2015-09-21 15:23:31
    2015-09-22 02:29:20.218 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 6D73E25F0A46A50D019A8C416D8172BA
    2015-09-22 02:29:20.218 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: A82EE4F60A46A50D00A50549D187087D
    2015-09-22 02:43:20.263 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 0C8CC79B0A46A50D00A50549D8FF03EA
    2015-09-22 02:43:20.263 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 0202CCB90A46A50D000891A04F631ADA
    2015-09-22 02:45:20.278 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 4CFE883D0A46A50D004E9F7F5F88A908
    2015-09-22 02:45:20.278 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 02:59:20.375 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 02:59:20.375 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 02:59:20.375 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: CCE0DBDC0A46A50D014F1C67E2FFD3A6
    2015-09-22 03:01:21.002 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 00C1F17A0A46A50D01D9E89502A30ECB
    2015-09-22 03:01:21.002 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 42CD4AAE0A46A50D000283D3A0DCD12B
    2015-09-22 03:17:20.808 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 3B1AEA880A46A50D004896707B7E249B
    2015-09-22 03:51:20.922 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 04:07:20.981 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 04:07:20.981 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 04:09:20.994 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 6E9C19BE0A46A50D01990D969B4E672B
    2015-09-22 04:23:21.041 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: F9BFCDE30A46A50D00F2E32896391CD6
    2015-09-22 04:25:21.053 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 04:39:21.119 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 04:55:21.237 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 04:57:21.245 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: B77F3B470A46A50D00E0B1D6D8085335
    2015-09-22 05:11:21.325 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: E6F017180A46A50D01162AB9F9342A55
    2015-09-22 05:13:21.327 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 05:13:21.327 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 1070494F0A46A50D014F1C67F70E6371
    2015-09-22 05:23:17.346 THREAD 37 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-22 05:43:21.515 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 05:43:21.515 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 533184150A46A502010A79CAC563FED4
    2015-09-22 05:48:44.152 THREAD 27 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 100066, to add row count in new table: 350, last switch time: 2015-09-22 00:12:15
    2015-09-22 05:59:21.619 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 6B8A8F800A46A50D00A5054920CDED6F
    2015-09-22 05:59:21.619 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 05:59:21.619 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 5589034D0A46A50D00F2E328C4B6E5A6
    2015-09-22 06:01:21.630 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 382DF83A0A46A50D00489670B28451FE
    2015-09-22 06:15:21.956 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 7DB0D7590A46A50D01990D966A243476
    2015-09-22 06:47:22.143 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 07:02:36.271 THREAD 86 SEVERE: com.sygate.scm.server.statereader.av.DataHandler: Line number=1,org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1626; The entity name must immediately follow the '&' in the entity reference.
    2015-09-22 07:03:22.218 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 07:03:22.218 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: E6E5B0990A46A50D01428FFA52860997
    2015-09-22 07:21:22.284 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 6F1F74AD0A46A50D015538E5A638A0D6
    2015-09-22 07:35:22.333 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 9CED2A100A46A50D010EFDD8D38FAFEB
    2015-09-22 07:35:22.333 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: B2BE4D9F0A46A50D00A505491A79A390
    2015-09-22 07:49:40.469 THREAD 192 SEVERE: com.sygate.scm.server.statereader.av.DataHandler: Line number=1,org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1621; The entity name must immediately follow the '&' in the entity reference.
    2015-09-22 07:51:22.383 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 07:51:22.383 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 08:09:22.493 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: AEF248680A46A50D01990D962F63C975
    2015-09-22 08:23:22.582 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 4B8EFFD90A46A50D0136A26FA89B9A50
    2015-09-22 08:39:22.654 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 5E1466120A46A50D004E9F7FD581068F
    2015-09-22 08:39:22.654 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 08:39:29.225 THREAD 27 WARNING: Log table switched to: AGENT_SYSTEM_LOG_2, old table estimated row count: 100066, to add row count in new table: 152, last switch time: 2015-09-22 05:48:44
    2015-09-22 08:41:22.668 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 767F89EC0A46A50D015538E50FC31419
    2015-09-22 08:41:22.668 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 88BD8AC10A46A50D00F4B65D6EF86888
    2015-09-22 09:11:22.779 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: E63212D30A46A50D014F1C6750B1A37D
    2015-09-22 09:11:22.779 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: AB1C4DE00A46A50D01DBAEDABFFB8F75
    2015-09-22 09:11:22.779 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 09:29:22.842 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 15F9D6670A46A50D01F6C937AECB242D
    2015-09-22 09:29:22.842 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 6DBE915E0A46A50D00C5ABA93239B217
    2015-09-22 09:45:35.182 THREAD 37 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-22 09:59:22.943 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 09:59:22.943 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 10:31:23.166 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 10:31:23.166 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 10:40:51.973 THREAD 27 WARNING: Log table switched to: SERVER_CLIENT_LOG_1, old table estimated row count: 100075, to add row count in new table: 75, last switch time: 2015-09-22 02:26:38
    2015-09-22 11:03:23.283 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 11:08:42.330 THREAD 117 SEVERE: com.sygate.scm.server.statereader.av.DataHandler: Line number=1,org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 908; The entity name must immediately follow the '&' in the entity reference.
    2015-09-22 11:19:23.313 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 11:51:23.408 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 12:07:23.468 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 12:23:23.523 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 12:39:23.592 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 12:39:23.592 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 12:39:54.774 THREAD 27 WARNING: Log table switched to: AGENT_SYSTEM_LOG_1, old table estimated row count: 100049, to add row count in new table: 142, last switch time: 2015-09-22 08:39:29
    2015-09-22 13:11:23.751 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 88E142400A46A50D013A494D927838D4
    2015-09-22 13:11:23.751 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 928D98FC0A46A50D013A494D72765EE8
    2015-09-22 13:11:23.751 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 379541D60A46A50D013A494DC2500813
    2015-09-22 13:11:23.751 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 6D4DCED50A46A50D013A494D03C9E1FF
    2015-09-22 13:13:23.766 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 5F4E971F0A46A50D0022B8FFA7B46878
    2015-09-22 13:43:23.898 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 13:47:23.655 THREAD 37 WARNING: LuCatalogExe> run>> System is not installing nor upgrading, so execute the LuCatalog.exe by Launch Service.
    2015-09-22 13:47:48.808 THREAD 37 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-22 14:03:46.603 THREAD 37 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-22 14:15:24.025 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 14:19:08.420 THREAD 37 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-22 14:31:24.104 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 14:35:07.939 THREAD 37 WARNING: LiveUpdateTask >> launchLU > LiveUpdate Launched, return code:  4
    2015-09-22 15:03:24.187 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 15:35:24.265 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 15:37:24.264 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 15:51:24.321 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 15:51:24.321 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: B0E03BC60A46A50D00227BD07061D767
    2015-09-22 15:51:24.321 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    2015-09-22 16:23:24.480 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: D28A406B0A46A50D00A7B7FFD6FAC7F0
    2015-09-22 16:23:24.480 THREAD 33 WARNING: AgentLastCheckInTask invalid IP in line: 40CD8BB30A4152C10096413055C0C8D6
    

     



  • 9.  RE: SEPM service terminated unexpectedly

    Posted Sep 22, 2015 10:40 AM

    can you also post the catalina.out log as well ??



  • 10.  RE: SEPM service terminated unexpectedly

    Posted Sep 22, 2015 11:28 AM

    Here is catalina.err :
     

    Sep 21, 2015 7:30:52 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
    WARNING: [SetPropertiesRule]{Server/Service/Engine/Host} Setting property 'debug' to '0' did not find a matching property.
    Sep 21, 2015 7:30:52 PM org.apache.tomcat.util.digester.SetPropertiesRule begin
    WARNING: [SetPropertiesRule]{Server/Service/Engine/Host/Context} Setting property 'debug' to '0' did not find a matching property.
    Sep 21, 2015 7:30:52 PM org.apache.tomcat.util.digester.Digester endElement
    WARNING:   No rules found matching 'Server/Service/Engine/Host/Context/Logger'.
    Sep 21, 2015 7:30:52 PM org.apache.tomcat.util.digester.Digester endElement
    WARNING:   No rules found matching 'Server/Service/Engine/Context'.
    Sep 21, 2015 7:30:52 PM org.apache.coyote.AbstractProtocol init
    INFO: Initializing ProtocolHandler ["http-bio-9090"]
    Sep 21, 2015 7:30:52 PM org.apache.coyote.AbstractProtocol init
    INFO: Initializing ProtocolHandler ["http-bio-8443"]
    Sep 21, 2015 7:30:53 PM org.apache.coyote.AbstractProtocol init
    INFO: Initializing ProtocolHandler ["http-bio-8446"]
    Sep 21, 2015 7:30:53 PM org.apache.catalina.startup.Catalina load
    INFO: Initialization processed in 1731 ms
    Sep 21, 2015 7:30:53 PM org.apache.catalina.core.StandardService startInternal
    INFO: Starting service SCM
    Sep 21, 2015 7:30:53 PM org.apache.catalina.core.StandardEngine startInternal
    INFO: Starting Servlet Engine: 
    Sep 21, 2015 7:31:02 PM org.apache.catalina.startup.HostConfig deployDescriptor
    INFO: Deploying configuration descriptor D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\conf\Catalina\localhost\ROOT.xml
    Sep 21, 2015 7:31:09 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-AdminImplService-AdminImplPort
    Sep 21, 2015 7:31:10 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-ClientsImplService-ClientsImplPort
    Sep 21, 2015 7:31:10 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-CommandsImplService-CommandsImplPort
    Sep 21, 2015 7:31:10 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-SessionImplService-SessionImplPort
    Sep 21, 2015 7:31:10 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-PoliciesImplService-PoliciesImplPort
    Sep 21, 2015 7:31:10 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-RegistrationImplService-RegistrationImplPort
    Sep 21, 2015 7:31:11 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-DiscoveryImplService-DiscoveryImplPort
    Sep 21, 2015 7:31:11 PM com.sun.xml.ws.server.MonitorBase createRoot
    INFO: Metro monitoring rootname successfully set to: com.sun.metro:pp=/,type=WSEndpoint,name=-ApplicationImplService-ApplicationImplPort
    Sep 21, 2015 7:31:11 PM com.sun.xml.ws.transport.http.servlet.WSServletDelegate <init>
    INFO: WSSERVLET14: JAX-WS servlet initializing
    Sep 21, 2015 7:31:11 PM com.sun.xml.ws.transport.http.servlet.WSServletContextListener contextInitialized
    INFO: WSSERVLET12: JAX-WS context listener initializing
    Sep 21, 2015 7:31:11 PM com.sun.xml.ws.transport.http.servlet.WSServletContextListener contextInitialized
    INFO: WSSERVLET12: JAX-WS context listener initializing
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: ================== Server Environment ===================
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.name = Windows Server 2008 R2
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.version = 6.1
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.arch = x64
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.version = 1.7.0_75
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vendor = Oracle Corporation
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.version = 24.75-b04
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.user = null
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.language = en
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.country = US
    Sep 21, 2015 7:31:11 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: scm.server.version = 12.1.6168.6000
    Redirecting System.err to stdout-%g.log...
    Sep 21, 2015 7:31:17 PM org.apache.catalina.startup.HostConfig deployDescriptor
    INFO: Deployment of configuration descriptor D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\conf\Catalina\localhost\ROOT.xml has finished in 15,142 ms
    Sep 21, 2015 7:31:17 PM org.apache.catalina.startup.HostConfig deployDirectory
    INFO: Deploying web application directory D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ajaxswing
    Sep 21, 2015 7:31:20 PM org.apache.catalina.startup.HostConfig deployDirectory
    INFO: Deployment of web application directory D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ajaxswing has finished in 2,453 ms
    Sep 21, 2015 7:31:20 PM org.apache.coyote.AbstractProtocol start
    INFO: Starting ProtocolHandler ["http-bio-9090"]
    Sep 21, 2015 7:31:20 PM org.apache.coyote.AbstractProtocol start
    INFO: Starting ProtocolHandler ["http-bio-8443"]
    Sep 21, 2015 7:31:20 PM org.apache.catalina.core.StandardService startInternal
    INFO: Starting service WebService
    Sep 21, 2015 7:31:20 PM org.apache.catalina.core.StandardEngine startInternal
    INFO: Starting Servlet Engine: 
    Sep 21, 2015 7:31:20 PM org.apache.catalina.startup.HostConfig deployWAR
    INFO: Deploying web application archive D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps_ws\sepm.war
    Sep 21, 2015 7:31:29 PM org.apache.catalina.loader.WebappClassLoader validateJarFile
    INFO: validateJarFile(D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps_ws\sepm\WEB-INF\lib\javax.el-api-2.2.4.jar) - jar not loaded. See Servlet Spec 3.0, section 10.7.2. Offending class: javax/el/Expression.class
    Sep 21, 2015 7:31:40 PM org.apache.catalina.core.ApplicationContext log
    INFO: No Spring WebApplicationInitializer types detected on classpath
    Sep 21, 2015 7:31:40 PM org.apache.catalina.core.ApplicationContext log
    INFO: Initializing Spring root WebApplicationContext
    Sep 21, 2015 7:31:47 PM org.apache.catalina.core.ApplicationContext log
    INFO: Initializing Spring FrameworkServlet 'sepm'
    Sep 21, 2015 7:31:48 PM org.apache.catalina.core.ApplicationContext log
    INFO: Initializing Spring FrameworkServlet 'api'
    Sep 21, 2015 7:31:48 PM org.apache.catalina.startup.HostConfig deployWAR
    INFO: Deployment of web application archive D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps_ws\sepm.war has finished in 27,566 ms
    Sep 21, 2015 7:31:48 PM org.apache.coyote.AbstractProtocol start
    INFO: Starting ProtocolHandler ["http-bio-8446"]
    Sep 21, 2015 7:31:48 PM org.apache.catalina.startup.Catalina start
    INFO: Server startup in 54881 ms
    Sep 21, 2015 7:36:21 PM com.sygate.scm.util.Utility emptyDir
    WARNING: emptyDir: Warning, no dir-> D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\statpingTemp
    

     

     

     

    And herer catalina.out:

    [TraceMgr] Opening log file D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Has valid SAV license
    Info>> No SNAC license file in D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    StartupServlet> init>> Testing DB connection... Current time = Mon Sep 21 19:31:11 CEST 2015
    Redirecting System.out to stdout-%g.log...
    

     



  • 11.  RE: SEPM service terminated unexpectedly

    Posted Sep 22, 2015 01:47 PM

    nothing solid in them. I believe its time for you to contact Symantec support.



  • 12.  RE: SEPM service terminated unexpectedly

    Posted Sep 28, 2015 05:54 AM

    I found something more regarding my issue. Checking windows EventViewer I found this warrning. Mentioned warrning is happening every time Symantec service has stopped - so it show parallel. Maybe this can be helpful?

    Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  
    
     DETAIL - 
     4 user registry handles leaked from \Registry\User\S-1-5-80-3958276243-2739099675-334681800-2039304502-2384811254:
    Process 5384 (\Device\HarddiskVolume3\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\java.exe) has opened key \REGISTRY\USER\S-1-5-80-3958276243-2739099675-334681800-2039304502-2384811254
    Process 8548 (\Device\HarddiskVolume2\Windows\System32\conhost.exe) has opened key \REGISTRY\USER\S-1-5-80-3958276243-2739099675-334681800-2039304502-2384811254\Control Panel\International
    Process 5384 (\Device\HarddiskVolume3\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\java.exe) has opened key \REGISTRY\USER\S-1-5-80-3958276243-2739099675-334681800-2039304502-2384811254\Control Panel\International
    Process 5384 (\Device\HarddiskVolume3\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\java.exe) has opened key \REGISTRY\USER\S-1-5-80-3958276243-2739099675-334681800-2039304502-2384811254\Software\Microsoft\Windows\CurrentVersion\Explorer
    

     

     

    I also find that each time SEPM service has been stopped error log is created in this location: Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin . Log name is hs_err_pid123456.log Please, take a look:

    #
    # There is insufficient memory for the Java Runtime Environment to continue.
    # Native memory allocation (malloc) failed to allocate 262152 bytes for Chunk::new
    # Possible reasons:
    #   The system is out of physical RAM or swap space
    #   In 32 bit mode, the process size limit was hit
    # Possible solutions:
    #   Reduce memory load on the system
    #   Increase physical memory or swap space
    #   Check if swap backing store is full
    #   Use 64 bit Java on a 64 bit OS
    #   Decrease Java heap size (-Xmx/-Xms)
    #   Decrease number of Java threads
    #   Decrease Java thread stack sizes (-Xss)
    #   Set larger code cache with -XX:ReservedCodeCacheSize=
    # This output file may be truncated or incomplete.
    #
    #  Out of Memory Error (allocation.cpp:323), pid=2392, tid=1512
    #
    # JRE version: Java(TM) SE Runtime Environment (7.0_75-b13) (build 1.7.0_75-b13)
    # Java VM: Java HotSpot(TM) Server VM (24.75-b04 mixed mode windows-x86 )
    # Failed to write core dump. 
    #
    
    ---------------  T H R E A D  ---------------
    
    Current thread (0x57fa6000):  JavaThread "C2 CompilerThread1" daemon [_thread_in_native, id=1512, stack(0x589e0000,0x58ae0000)]
    
    Stack: [0x589e0000,0x58ae0000],  sp=0x58add914,  free space=1014k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
    V  [jvm.dll+0x1a57b4]
    V  [jvm.dll+0x1b9081]
    V  [jvm.dll+0x1bb667]
    V  [jvm.dll+0x1bc8db]
    C  [MSVCR100.dll+0x5c556]
    C  [MSVCR100.dll+0x5c600]
    C  [kernel32.dll+0x1336a]
    C  [ntdll.dll+0x39882]
    C  [ntdll.dll+0x39855]
    
    
    Current CompileTask:
    C2:124998703 3245   !         com.sygate.scm.server.task.SecurityAlertNotifyTask::processNotifications (4775 bytes)
    
    
    ---------------  P R O C E S S  ---------------
    
    Java Threads: ( => current thread )
      0x68033c00 JavaThread "RMI TCP Connection(3)-10.70.165.13" daemon [_thread_in_native, id=4764, stack(0x6f930000,0x6fa30000)]
      0x68030800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=6540, stack(0x6ce40000,0x6cf40000)]
      0x595de000 JavaThread "StateHandlerWorker-40" [_thread_blocked, id=7828, stack(0x6f430000,0x6f530000)]
      0x595dd800 JavaThread "StateHandlerWorker-35" [_thread_blocked, id=8064, stack(0x6f6b0000,0x6f7b0000)]
      0x595dd400 JavaThread "StateHandlerWorker-42" [_thread_blocked, id=6172, stack(0x67c00000,0x67d00000)]
      0x595dcc00 JavaThread "StateHandlerWorker-95" [_thread_blocked, id=7532, stack(0x6f540000,0x6f640000)]
      0x595dc800 JavaThread "StateHandlerWorker-14" [_thread_blocked, id=7468, stack(0x6efb0000,0x6f0b0000)]
      0x59821c00 JavaThread "StateHandlerWorker-14" [_thread_blocked, id=2412, stack(0x6f2c0000,0x6f3c0000)]
      0x59821400 JavaThread "StateHandlerWorker-4" [_thread_blocked, id=1032, stack(0x6f0f0000,0x6f1f0000)]
      0x59820c00 JavaThread "StateHandlerWorker-83" [_thread_blocked, id=8440, stack(0x6c7e0000,0x6c8e0000)]
      0x59820800 JavaThread "StateHandlerWorker-43" [_thread_blocked, id=6876, stack(0x6d160000,0x6d260000)]
      0x59820000 JavaThread "StateHandlerWorker-36" [_thread_blocked, id=8292, stack(0x6eea0000,0x6efa0000)]
      0x5981fc00 JavaThread "StateHandlerWorker-58" [_thread_blocked, id=7748, stack(0x6ed00000,0x6ee00000)]
      0x5981f400 JavaThread "StateHandlerWorker-59" [_thread_blocked, id=8428, stack(0x6eb50000,0x6ec50000)]
      0x5981f000 JavaThread "StateHandlerWorker-22" [_thread_blocked, id=4540, stack(0x6e900000,0x6ea00000)]
      0x5981e800 JavaThread "StateHandlerWorker-36" [_thread_blocked, id=6244, stack(0x6ea50000,0x6eb50000)]
      0x5981e400 JavaThread "StateHandlerWorker-52" [_thread_blocked, id=4832, stack(0x6e7f0000,0x6e8f0000)]
      0x6b05f000 JavaThread "StateHandlerWorker-44" [_thread_blocked, id=4812, stack(0x6e670000,0x6e770000)]
      0x6b05e800 JavaThread "StateHandlerWorker-54" [_thread_blocked, id=5152, stack(0x6e370000,0x6e470000)]
      0x6b05e400 JavaThread "StateHandlerWorker-58" [_thread_blocked, id=1768, stack(0x6e4b0000,0x6e5b0000)]
      0x6b05dc00 JavaThread "StateHandlerWorker-32" [_thread_blocked, id=7636, stack(0x6e240000,0x6e340000)]
      0x6b05d800 JavaThread "StateHandlerWorker-7" [_thread_blocked, id=6412, stack(0x6e090000,0x6e190000)]
      0x6b05d000 JavaThread "StateHandlerWorker-96" [_thread_blocked, id=1812, stack(0x6df00000,0x6e000000)]
      0x6b05c800 JavaThread "StateHandlerWorker-45" [_thread_blocked, id=7224, stack(0x6de00000,0x6df00000)]
      0x6b05c400 JavaThread "http-bio-8443-exec-10" daemon [_thread_blocked, id=7136, stack(0x6cb70000,0x6cc70000)]
      0x6b05bc00 JavaThread "http-bio-8443-exec-9" daemon [_thread_blocked, id=8824, stack(0x6d6c0000,0x6d7c0000)]
      0x6b05b800 JavaThread "http-bio-8443-exec-8" daemon [_thread_blocked, id=8904, stack(0x6d520000,0x6d620000)]
      0x5ab8b000 JavaThread "http-bio-8443-exec-7" daemon [_thread_blocked, id=7416, stack(0x6cf60000,0x6d060000)]
      0x5ab8ac00 JavaThread "http-bio-8443-exec-6" daemon [_thread_blocked, id=6516, stack(0x6d3a0000,0x6d4a0000)]
      0x5cc01c00 JavaThread "http-bio-8443-exec-5" daemon [_thread_blocked, id=2148, stack(0x6d280000,0x6d380000)]
      0x5cc01400 JavaThread "http-bio-8443-exec-4" daemon [_thread_blocked, id=5372, stack(0x6d060000,0x6d160000)]
      0x5cc01000 JavaThread "http-bio-8443-exec-3" daemon [_thread_blocked, id=5928, stack(0x6cc80000,0x6cd80000)]
      0x5cc00800 JavaThread "http-bio-8443-exec-2" daemon [_thread_blocked, id=8324, stack(0x6ca20000,0x6cb20000)]
      0x5cbffc00 JavaThread "NonceSetMaintainanceThread" daemon [_thread_blocked, id=1384, stack(0x6c900000,0x6ca00000)]
      0x5cbff800 JavaThread "http-bio-8443-exec-1" daemon [_thread_blocked, id=7848, stack(0x69070000,0x69170000)]
      0x5cbff000 JavaThread "tomcat-exec-5" daemon [_thread_blocked, id=1972, stack(0x66430000,0x66530000)]
      0x5cbfe800 JavaThread "tomcat-exec-4" daemon [_thread_blocked, id=7632, stack(0x6c6e0000,0x6c7e0000)]
      0x5cbfe400 JavaThread "http-bio-8446-AsyncTimeout" daemon [_thread_blocked, id=1292, stack(0x6c560000,0x6c660000)]
      0x5aae2000 JavaThread "http-bio-8446-Acceptor-0" daemon [_thread_in_native, id=4968, stack(0x6c3c0000,0x6c4c0000)]
      0x5aae1800 JavaThread "ContainerBackgroundProcessor[StandardEngine[Catalina_WS]]" daemon [_thread_blocked, id=5904, stack(0x67670000,0x67770000)]
      0x5aae1400 JavaThread "StateHandlerWorker-78" [_thread_blocked, id=9136, stack(0x67f30000,0x68030000)]
      0x5aae0c00 JavaThread "StateHandlerWorker-69" [_thread_blocked, id=8492, stack(0x67e20000,0x67f20000)]
      0x5aae0400 JavaThread "StateHandlerWorker-33" [_thread_blocked, id=4164, stack(0x67d10000,0x67e10000)]
      0x5acda800 JavaThread "tomcat-exec-3" daemon [_thread_blocked, id=1648, stack(0x67b00000,0x67c00000)]
      0x5acda400 JavaThread "StateHandlerWorker-11" [_thread_blocked, id=8728, stack(0x67930000,0x67a30000)]
      0x5acd9c00 JavaThread "StateHandlerWorker-95" [_thread_blocked, id=8000, stack(0x677c0000,0x678c0000)]
      0x5acd9400 JavaThread "StateHandlerWorker-1" [_thread_blocked, id=4656, stack(0x67400000,0x67500000)]
      0x5acd9000 JavaThread "StateHandlerWorker-3" [_thread_blocked, id=7124, stack(0x66f90000,0x67090000)]
      0x5acd8800 JavaThread "StateHandlerWorker-0" [_thread_blocked, id=7020, stack(0x67510000,0x67610000)]
      0x5acd8400 JavaThread "StateHandlerWorker-33" [_thread_blocked, id=7212, stack(0x67280000,0x67380000)]
      0x5acd7c00 JavaThread "StateHandlerWorker-55" [_thread_blocked, id=8740, stack(0x67090000,0x67190000)]
      0x5acd7800 JavaThread "StateHandlerWorker-73" [_thread_blocked, id=8588, stack(0x66ce0000,0x66de0000)]
      0x5acd7000 JavaThread "StateHandlerWorker-11" [_thread_blocked, id=7160, stack(0x66e50000,0x66f50000)]
      0x59702800 JavaThread "StateHandlerWorker-14" [_thread_blocked, id=7464, stack(0x66bb0000,0x66cb0000)]
      0x59702000 JavaThread "StateHandlerWorker-58" [_thread_blocked, id=864, stack(0x66a70000,0x66b70000)]
      0x59701c00 JavaThread "StateHandlerWorker-93" [_thread_blocked, id=6912, stack(0x66920000,0x66a20000)]
      0x59701400 JavaThread "StateHandlerWorker-53" [_thread_blocked, id=5124, stack(0x65c00000,0x65d00000)]
      0x59700800 JavaThread "StateHandlerWorker-30" [_thread_blocked, id=7040, stack(0x66640000,0x66740000)]
      0x59700400 JavaThread "StateHandlerWorker-58" [_thread_blocked, id=9076, stack(0x66740000,0x66840000)]
      0x596ffc00 JavaThread "StateHandlerWorker-23" [_thread_blocked, id=688, stack(0x66530000,0x66630000)]
      0x596ff400 JavaThread "StateHandlerWorker-73" [_thread_blocked, id=6708, stack(0x662f0000,0x663f0000)]
      0x596ff000 JavaThread "StateHandlerWorker-69" [_thread_blocked, id=4924, stack(0x66190000,0x66290000)]
      0x59a6c800 JavaThread "StateHandlerWorker-28" [_thread_blocked, id=8144, stack(0x66010000,0x66110000)]
      0x59a6c400 JavaThread "StateHandlerWorker-56" [_thread_blocked, id=7404, stack(0x65ee0000,0x65fe0000)]
      0x59a6bc00 JavaThread "StateHandlerWorker-11" [_thread_blocked, id=4668, stack(0x65d10000,0x65e10000)]
      0x59a6b800 JavaThread "StateHandlerWorker-14" [_thread_blocked, id=5336, stack(0x64a50000,0x64b50000)]
      0x59a6b000 JavaThread "StateHandlerWorker-85" [_thread_blocked, id=1484, stack(0x65ad0000,0x65bd0000)]
      0x59a6ac00 JavaThread "StateHandlerWorker-37" [_thread_blocked, id=7104, stack(0x656c0000,0x657c0000)]
      0x59a6a400 JavaThread "StateHandlerWorker-23" [_thread_blocked, id=1796, stack(0x653b0000,0x654b0000)]
      0x59a69c00 JavaThread "StateHandlerWorker-40" [_thread_blocked, id=6864, stack(0x654c0000,0x655c0000)]
      0x59a69800 JavaThread "StateHandlerWorker-7" [_thread_blocked, id=4424, stack(0x652b0000,0x653b0000)]
      0x59a69000 JavaThread "StateHandlerWorker-47" [_thread_blocked, id=6772, stack(0x65180000,0x65280000)]
      0x5b35bc00 JavaThread "StateHandlerWorker-39" [_thread_blocked, id=6536, stack(0x65040000,0x65140000)]
      0x5b35b800 JavaThread "StateHandlerWorker-57" [_thread_blocked, id=7176, stack(0x64e70000,0x64f70000)]
      0x5b35b000 JavaThread "StateHandlerWorker-37" [_thread_blocked, id=7928, stack(0x64cc0000,0x64dc0000)]
      0x5b35a800 JavaThread "StateHandlerWorker-21" [_thread_blocked, id=6840, stack(0x64b80000,0x64c80000)]
      0x5b35a400 JavaThread "StateHandlerWorker-48" [_thread_blocked, id=5864, stack(0x64950000,0x64a50000)]
      0x5b359c00 JavaThread "StateHandlerWorker-43" [_thread_blocked, id=6316, stack(0x64780000,0x64880000)]
      0x5b359800 JavaThread "StateHandlerWorker-96" [_thread_blocked, id=7996, stack(0x64500000,0x64600000)]
      0x5b359000 JavaThread "StateHandlerWorker-93" [_thread_blocked, id=5688, stack(0x63b20000,0x63c20000)]
      0x5b358c00 JavaThread "StateHandlerWorker-72" [_thread_blocked, id=8372, stack(0x643d0000,0x644d0000)]
      0x5b358400 JavaThread "StateHandlerWorker-67" [_thread_blocked, id=6360, stack(0x641f0000,0x642f0000)]
      0x5b08fc00 JavaThread "StateHandlerWorker-39" [_thread_blocked, id=5092, stack(0x63e60000,0x63f60000)]
      0x5b08f400 JavaThread "StateHandlerWorker-54" [_thread_blocked, id=1656, stack(0x640d0000,0x641d0000)]
      0x5b08ec00 JavaThread "StateHandlerWorker-19" [_thread_blocked, id=6060, stack(0x63f80000,0x64080000)]
      0x5b08e800 JavaThread "StateHandlerWorker-65" [_thread_blocked, id=6616, stack(0x63d60000,0x63e60000)]
      0x5b08e000 JavaThread "StateHandlerWorker-89" [_thread_blocked, id=5656, stack(0x63c20000,0x63d20000)]
      0x5b08dc00 JavaThread "StateHandlerWorker-69" [_thread_blocked, id=8660, stack(0x639c0000,0x63ac0000)]
      0x5b08d400 JavaThread "StateHandlerWorker-79" [_thread_blocked, id=9080, stack(0x638b0000,0x639b0000)]
      0x5b08d000 JavaThread "StateHandlerWorker-50" [_thread_blocked, id=5920, stack(0x63750000,0x63850000)]
      0x5b08c800 JavaThread "StateHandlerWorker-71" [_thread_blocked, id=5684, stack(0x63210000,0x63310000)]
      0x5b08c000 JavaThread "StateHandlerWorker-19" [_thread_blocked, id=8316, stack(0x63530000,0x63630000)]
      0x5a952800 JavaThread "StateHandlerWorker-75" [_thread_blocked, id=8412, stack(0x63370000,0x63470000)]
      0x5a952400 JavaThread "StateHandlerWorker-8" [_thread_blocked, id=5944, stack(0x62490000,0x62590000)]
      0x5a951c00 JavaThread "StateHandlerWorker-79" [_thread_blocked, id=592, stack(0x630d0000,0x631d0000)]
      0x5a951800 JavaThread "StateHandlerWorker-31" [_thread_blocked, id=2564, stack(0x62fd0000,0x630d0000)]
      0x5a951000 JavaThread "StateHandlerWorker-1" [_thread_blocked, id=6160, stack(0x628b0000,0x629b0000)]
      0x5a950800 JavaThread "StateHandlerWorker-6" [_thread_blocked, id=8816, stack(0x62ed0000,0x62fd0000)]
      0x5a950400 JavaThread "StateHandlerWorker-93" [_thread_blocked, id=1764, stack(0x62d30000,0x62e30000)]
      0x5a94fc00 JavaThread "StateHandlerWorker-26" [_thread_blocked, id=6264, stack(0x62b60000,0x62c60000)]
      0x5a94f800 JavaThread "StateHandlerWorker-91" [_thread_blocked, id=7444, stack(0x60ab0000,0x60bb0000)]
      0x5a94f000 JavaThread "StateHandlerWorker-1" [_thread_blocked, id=8900, stack(0x629b0000,0x62ab0000)]
      0x5a96e400 JavaThread "StateHandlerWorker-79" [_thread_blocked, id=6548, stack(0x627a0000,0x628a0000)]
      0x5a96e000 JavaThread "StateHandlerWorker-40" [_thread_blocked, id=796, stack(0x625b0000,0x626b0000)]
      0x5a96d800 JavaThread "StateHandlerWorker-18" [_thread_blocked, id=7992, stack(0x62320000,0x62420000)]
      0x5a96d000 JavaThread "StateHandlerWorker-56" [_thread_blocked, id=5144, stack(0x62210000,0x62310000)]
      0x5a96cc00 JavaThread "StateHandlerWorker-45" [_thread_blocked, id=6492, stack(0x62040000,0x62140000)]
      0x5a96c400 JavaThread "StateHandlerWorker-47" [_thread_blocked, id=6456, stack(0x61eb0000,0x61fb0000)]
      0x5a96c000 JavaThread "StateHandlerWorker-7" [_thread_blocked, id=7044, stack(0x61bb0000,0x61cb0000)]
      0x5a96b800 JavaThread "StateHandlerWorker-62" [_thread_blocked, id=8792, stack(0x61d10000,0x61e10000)]
      0x5a96b400 JavaThread "StateHandlerWorker-0" [_thread_blocked, id=7736, stack(0x61ab0000,0x61bb0000)]
      0x5a96ac00 JavaThread "StateHandlerWorker-49" [_thread_blocked, id=904, stack(0x61600000,0x61700000)]
      0x5ab8e400 JavaThread "StateHandlerWorker-78" [_thread_blocked, id=5756, stack(0x61910000,0x61a10000)]
      0x5ab8dc00 JavaThread "StateHandlerWorker-23" [_thread_blocked, id=6824, stack(0x61760000,0x61860000)]
      0x5ab8d800 JavaThread "StateHandlerWorker-36" [_thread_blocked, id=7328, stack(0x613b0000,0x614b0000)]
      0x5ab8d000 JavaThread "StateHandlerWorker-59" [_thread_blocked, id=7744, stack(0x61500000,0x61600000)]
      0x5ab8cc00 JavaThread "StateHandlerWorker-82" [_thread_blocked, id=6488, stack(0x60e60000,0x60f60000)]
      0x5ab8c400 JavaThread "StateHandlerWorker-12" [_thread_blocked, id=7196, stack(0x61290000,0x61390000)]
      0x5ab8c000 JavaThread "StateHandlerWorker-86" [_thread_blocked, id=1264, stack(0x61140000,0x61240000)]
      0x5ab8b800 JavaThread "Timer-29" daemon [_thread_blocked, id=1652, stack(0x60fe0000,0x610e0000)]
      0x59668c00 JavaThread "http-bio-8443-AsyncTimeout" daemon [_thread_blocked, id=7720, stack(0x60be0000,0x60ce0000)]
      0x59668400 JavaThread "http-bio-8443-Acceptor-0" daemon [_thread_in_native, id=8420, stack(0x609b0000,0x60ab0000)]
      0x59668000 JavaThread "tomcat-exec-2" daemon [_thread_blocked, id=2200, stack(0x607d0000,0x608d0000)]
      0x59667800 JavaThread "tomcat-exec-1" daemon [_thread_blocked, id=8564, stack(0x60390000,0x60490000)]
      0x59667000 JavaThread "http-bio-9090-AsyncTimeout" daemon [_thread_blocked, id=5884, stack(0x60660000,0x60760000)]
      0x59666c00 JavaThread "http-bio-9090-Acceptor-0" daemon [_thread_in_native, id=4412, stack(0x60490000,0x60590000)]
      0x59666400 JavaThread "ContainerBackgroundProcessor[StandardEngine[Catalina]]" daemon [_thread_blocked, id=6916, stack(0x60270000,0x60370000)]
      0x5a602c00 JavaThread "Thread-33" daemon [_thread_blocked, id=7544, stack(0x5ffe0000,0x600e0000)]
      0x59666000 JavaThread "Timer-28" daemon [_thread_blocked, id=2084, stack(0x5feb0000,0x5ffb0000)]
      0x59665800 JavaThread "Timer-27" daemon [_thread_blocked, id=5068, stack(0x5f2b0000,0x5f3b0000)]
      0x59665400 JavaThread "Timer-26" daemon [_thread_blocked, id=596, stack(0x5fcf0000,0x5fdf0000)]
      0x59bd7c00 JavaThread "Timer-25" daemon [_thread_blocked, id=9184, stack(0x5fba0000,0x5fca0000)]
      0x59bd7400 JavaThread "Timer-24" daemon [_thread_blocked, id=2136, stack(0x5faa0000,0x5fba0000)]
      0x59bd7000 JavaThread "Timer-23" daemon [_thread_blocked, id=7420, stack(0x5f8c0000,0x5f9c0000)]
      0x59bd6800 JavaThread "Timer-22" daemon [_thread_blocked, id=8708, stack(0x5f6e0000,0x5f7e0000)]
      0x59bd6000 JavaThread "Timer-21" daemon [_thread_blocked, id=8416, stack(0x5f570000,0x5f670000)]
      0x59bd5c00 JavaThread "Timer-20" daemon [_thread_blocked, id=1808, stack(0x5f3d0000,0x5f4d0000)]
      0x59bd5400 JavaThread "Timer-19" daemon [_thread_blocked, id=6100, stack(0x5f180000,0x5f280000)]
      0x59bd5000 JavaThread "Timer-18" daemon [_thread_blocked, id=6652, stack(0x5ece0000,0x5ede0000)]
      0x59bd4800 JavaThread "Timer-17" daemon [_thread_blocked, id=8844, stack(0x5f080000,0x5f180000)]
      0x59bd4400 JavaThread "Timer-16" daemon [_thread_blocked, id=7100, stack(0x5ee20000,0x5ef20000)]
      0x59593000 JavaThread "Timer-15" daemon [_thread_blocked, id=4304, stack(0x5e510000,0x5e610000)]
      0x59592c00 JavaThread "Timer-14" daemon [_thread_blocked, id=1324, stack(0x5ebb0000,0x5ecb0000)]
      0x59592400 JavaThread "Timer-13" daemon [_thread_blocked, id=6484, stack(0x5e9c0000,0x5eac0000)]
      0x59592000 JavaThread "Timer-12" daemon [_thread_blocked, id=7076, stack(0x5e830000,0x5e930000)]
      0x59591800 JavaThread "AgentLastCheckInTask" daemon [_thread_blocked, id=6200, stack(0x5e680000,0x5e780000)]
      0x59591000 JavaThread "Timer-10" daemon [_thread_blocked, id=7388, stack(0x5e3d0000,0x5e4d0000)]
      0x59590c00 JavaThread "Timer-9" daemon [_thread_blocked, id=928, stack(0x5d670000,0x5d770000)]
      0x59590400 JavaThread "Timer-8" daemon [_thread_blocked, id=8240, stack(0x5e220000,0x5e320000)]
      0x59590000 JavaThread "Timer-7" daemon [_thread_blocked, id=4120, stack(0x5e020000,0x5e120000)]
      0x5958f800 JavaThread "Timer-6" daemon [_thread_blocked, id=7540, stack(0x5df00000,0x5e000000)]
      0x5a604c00 JavaThread "Timer-5" daemon [_thread_blocked, id=5212, stack(0x5dcd0000,0x5ddd0000)]
      0x5a604400 JavaThread "Timer-4" daemon [_thread_blocked, id=7608, stack(0x5db50000,0x5dc50000)]
      0x5a603c00 JavaThread "Timer-3" daemon [_thread_blocked, id=5664, stack(0x5d3e0000,0x5d4e0000)]
      0x5a603800 JavaThread "Timer-2" daemon [_thread_blocked, id=1120, stack(0x5da50000,0x5db50000)]
      0x5a603000 JavaThread "Timer-1" daemon [_thread_blocked, id=7856, stack(0x5d8c0000,0x5d9c0000)]
      0x5a602400 JavaThread "Timer-0" daemon [_thread_blocked, id=8804, stack(0x5d510000,0x5d610000)]
      0x5a602000 JavaThread "jTDS TimerThread" daemon [_thread_blocked, id=5788, stack(0x5d2b0000,0x5d3b0000)]
      0x5a601800 JavaThread "RMI RenewClean-[10.70.165.13:60732]" daemon [_thread_blocked, id=6508, stack(0x5bf10000,0x5c010000)]
      0x58ffdc00 JavaThread "RMI Scheduler(0)" daemon [_thread_blocked, id=6672, stack(0x5b950000,0x5ba50000)]
      0x5958ec00 JavaThread "Thread-3" daemon [_thread_blocked, id=8980, stack(0x5baf0000,0x5bbf0000)]
      0x59532800 JavaThread "RMI TCP Accept-1100" daemon [_thread_in_native, id=5748, stack(0x5b820000,0x5b920000)]
      0x59531c00 JavaThread "GC Daemon" daemon [_thread_blocked, id=2616, stack(0x5b570000,0x5b670000)]
      0x596a2000 JavaThread "RMI Reaper" [_thread_blocked, id=3992, stack(0x5b720000,0x5b820000)]
      0x5808ec00 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=6052, stack(0x5a1d0000,0x5a2d0000)]
      0x59599800 JavaThread "Thread-2" daemon [_thread_blocked, id=5808, stack(0x5b430000,0x5b530000)]
      0x57fb0c00 JavaThread "Service Thread" daemon [_thread_blocked, id=5848, stack(0x58760000,0x58860000)]
    =>0x57fa6000 JavaThread "C2 CompilerThread1" daemon [_thread_in_native, id=1512, stack(0x589e0000,0x58ae0000)]
      0x57f99800 JavaThread "C2 CompilerThread0" daemon [_thread_blocked, id=8620, stack(0x588b0000,0x589b0000)]
      0x57f96400 JavaThread "Attach Listener" daemon [_thread_blocked, id=7676, stack(0x58660000,0x58760000)]
      0x57f95000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=7092, stack(0x58240000,0x58340000)]
      0x57f6c000 JavaThread "Finalizer" daemon [_thread_blocked, id=6784, stack(0x583f0000,0x584f0000)]
      0x57f65000 JavaThread "Reference Handler" daemon [_thread_blocked, id=7012, stack(0x54f30000,0x55030000)]
      0x006dcc00 JavaThread "main" [_thread_in_native, id=5836, stack(0x011f0000,0x012f0000)]
    
    Other Threads:
      0x57f61800 VMThread [stack: 0x58140000,0x58240000] [id=7400]
      0x57fb3000 WatcherThread [stack: 0x58be0000,0x58ce0000] [id=5868]
    
    VM state:not at safepoint (normal execution)
    
    VM Mutex/Monitor currently owned by a thread: None
    
    Heap
     PSYoungGen      total 26880K, used 7856K [0x50880000, 0x52a00000, 0x54880000)
      eden space 25600K, 26% used [0x50880000,0x50f29250,0x52180000)
      from space 1280K, 80% used [0x52180000,0x522830e0,0x522c0000)
      to   space 4352K, 0% used [0x525c0000,0x525c0000,0x52a00000)
     ParOldGen       total 491520K, used 85580K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19c130c0,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    
    Card table byte_map: [0x548a0000,0x54b30000] byte_map_base: 0x5487bc00
    
    Polling page: 0x000b0000
    
    Code Cache  [0x01870000, 0x024c0000, 0x04870000)
     total_blobs=3049 nmethods=2844 adapters=158 free_code_cache=36789Kb largest_free_block=37452288
    
    Compilation events (10 events):
    Event: 114979.493 Thread 0x57f99800 nmethod 3240 0x024aad48 code [0x024aaec0, 0x024ab7c0]
    Event: 115658.527 Thread 0x57fa6000 3241             java.util.LinkedList::indexOf (73 bytes)
    Event: 115658.529 Thread 0x57fa6000 nmethod 3241 0x01efa308 code [0x01efa400, 0x01efa5d0]
    Event: 116615.687 Thread 0x57f99800 3242             com.sygate.scm.server.consolemanager.RequestValidator::validateNoXXEParams (42 bytes)
    Event: 116615.690 Thread 0x57f99800 nmethod 3242 0x020dc488 code [0x020dc5a0, 0x020dc804]
    Event: 118929.756 Thread 0x57fa6000 3243   !         javax.mail.internet.MimeUtility::indexOfAny (41 bytes)
    Event: 118929.759 Thread 0x57fa6000 nmethod 3243 0x0221d1c8 code [0x0221d2c0, 0x0221d4b0]
    Event: 123177.144 Thread 0x57f99800 3244             com.sun.crypto.provider.ElectronicCodeBook::decrypt (48 bytes)
    Event: 123177.146 Thread 0x57f99800 nmethod 3244 0x02425908 code [0x02425a20, 0x02425b44]
    Event: 124977.354 Thread 0x57fa6000 3245   !         com.sygate.scm.server.task.SecurityAlertNotifyTask::processNotifications (4775 bytes)
    
    GC Heap History (10 events):
    Event: 124922.675 GC heap before
    {Heap before GC invocations=9298 (full 227):
     PSYoungGen      total 30976K, used 25176K [0x50880000, 0x52d80000, 0x54880000)
      eden space 25088K, 100% used [0x50880000,0x52100000,0x52100000)
      from space 5888K, 1% used [0x52680000,0x52696020,0x52c40000)
      to   space 5632K, 0% used [0x52100000,0x52100000,0x52680000)
     ParOldGen       total 491520K, used 85427K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19becfd0,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    Event: 124922.678 GC heap after
    Heap after GC invocations=9298 (full 227):
     PSYoungGen      total 25344K, used 64K [0x50880000, 0x52b80000, 0x54880000)
      eden space 25088K, 0% used [0x50880000,0x50880000,0x52100000)
      from space 256K, 25% used [0x52100000,0x52110000,0x52140000)
      to   space 5376K, 0% used [0x52640000,0x52640000,0x52b80000)
     ParOldGen       total 491520K, used 85467K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bf6ff0,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    }
    Event: 124922.697 GC heap before
    {Heap before GC invocations=9299 (full 227):
     PSYoungGen      total 25344K, used 25152K [0x50880000, 0x52b80000, 0x54880000)
      eden space 25088K, 100% used [0x50880000,0x52100000,0x52100000)
      from space 256K, 25% used [0x52100000,0x52110000,0x52140000)
      to   space 5376K, 0% used [0x52640000,0x52640000,0x52b80000)
     ParOldGen       total 491520K, used 85467K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bf6ff0,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    Event: 124922.700 GC heap after
    Heap after GC invocations=9299 (full 227):
     PSYoungGen      total 30720K, used 40K [0x50880000, 0x52d00000, 0x54880000)
      eden space 25344K, 0% used [0x50880000,0x50880000,0x52140000)
      from space 5376K, 0% used [0x52640000,0x5264a010,0x52b80000)
      to   space 5120K, 0% used [0x52140000,0x52140000,0x52640000)
     ParOldGen       total 491520K, used 85484K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bfb010,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    }
    Event: 124922.720 GC heap before
    {Heap before GC invocations=9300 (full 227):
     PSYoungGen      total 30720K, used 25384K [0x50880000, 0x52d00000, 0x54880000)
      eden space 25344K, 100% used [0x50880000,0x52140000,0x52140000)
      from space 5376K, 0% used [0x52640000,0x5264a010,0x52b80000)
      to   space 5120K, 0% used [0x52140000,0x52140000,0x52640000)
     ParOldGen       total 491520K, used 85484K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bfb010,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    Event: 124922.723 GC heap after
    Heap after GC invocations=9300 (full 227):
     PSYoungGen      total 25600K, used 32K [0x50880000, 0x52ac0000, 0x54880000)
      eden space 25344K, 0% used [0x50880000,0x50880000,0x52140000)
      from space 256K, 12% used [0x52140000,0x52148000,0x52180000)
      to   space 4864K, 0% used [0x52600000,0x52600000,0x52ac0000)
     ParOldGen       total 491520K, used 85496K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bfe020,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    }
    Event: 124937.842 GC heap before
    {Heap before GC invocations=9301 (full 227):
     PSYoungGen      total 25600K, used 25376K [0x50880000, 0x52ac0000, 0x54880000)
      eden space 25344K, 100% used [0x50880000,0x52140000,0x52140000)
      from space 256K, 12% used [0x52140000,0x52148000,0x52180000)
      to   space 4864K, 0% used [0x52600000,0x52600000,0x52ac0000)
     ParOldGen       total 491520K, used 85496K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bfe020,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    Event: 124937.847 GC heap after
    Heap after GC invocations=9301 (full 227):
     PSYoungGen      total 30464K, used 1641K [0x50880000, 0x52c80000, 0x54880000)
      eden space 25600K, 0% used [0x50880000,0x50880000,0x52180000)
      from space 4864K, 33% used [0x52600000,0x5279a7b0,0x52ac0000)
      to   space 4608K, 0% used [0x52180000,0x52180000,0x52600000)
     ParOldGen       total 491520K, used 85496K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bfe020,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    }
    Event: 124970.067 GC heap before
    {Heap before GC invocations=9302 (full 227):
     PSYoungGen      total 30464K, used 27241K [0x50880000, 0x52c80000, 0x54880000)
      eden space 25600K, 100% used [0x50880000,0x52180000,0x52180000)
      from space 4864K, 33% used [0x52600000,0x5279a7b0,0x52ac0000)
      to   space 4608K, 0% used [0x52180000,0x52180000,0x52600000)
     ParOldGen       total 491520K, used 85496K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19bfe020,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    Event: 124970.071 GC heap after
    Heap after GC invocations=9302 (full 227):
     PSYoungGen      total 26880K, used 1036K [0x50880000, 0x52a00000, 0x54880000)
      eden space 25600K, 0% used [0x50880000,0x50880000,0x52180000)
      from space 1280K, 80% used [0x52180000,0x522830e0,0x522c0000)
      to   space 4352K, 0% used [0x525c0000,0x525c0000,0x52a00000)
     ParOldGen       total 491520K, used 85580K [0x14880000, 0x32880000, 0x50880000)
      object space 491520K, 17% used [0x14880000,0x19c130c0,0x32880000)
     PSPermGen       total 60928K, used 60855K [0x04880000, 0x08400000, 0x14880000)
      object space 60928K, 99% used [0x04880000,0x083edf70,0x08400000)
    }
    
    Deoptimization events (10 events):
    Event: 88764.781 Thread 0x59bd6000 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x020e0d9c method=com.sygate.scm.server.db.util.SqlBatchUpdater.addRecord(Lcom/sygate/scm/server/db/util/SqlBatchUpdater$Record;)V @ 25
    Event: 88764.781 Thread 0x59bd6000 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x020e0d9c method=com.sygate.scm.server.db.util.SqlBatchUpdater.addRecord(Lcom/sygate/scm/server/db/util/SqlBatchUpdater$Record;)V @ 25
    Event: 93668.004 Thread 0x5acd9400 Uncommon trap: reason=unreached action=reinterpret pc=0x022d133c method=com.sygate.scm.server.statereader.sep.StateHandler.process(Ljava/io/InputStream;J)V @ 76
    Event: 96928.815 Thread 0x68033c00 Uncommon trap: reason=unreached action=reinterpret pc=0x02110b60 method=java.lang.ThreadLocal.set(Ljava/lang/Object;)V @ 11
    Event: 99194.696 Thread 0x5a604400 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x0202a444 method=java.util.AbstractList.equals(Ljava/lang/Object;)Z @ 103
    Event: 99194.696 Thread 0x5a604400 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x0202a444 method=java.util.AbstractList.equals(Ljava/lang/Object;)Z @ 103
    Event: 99194.696 Thread 0x5a604400 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x0202a444 method=java.util.AbstractList.equals(Ljava/lang/Object;)Z @ 103
    Event: 99194.696 Thread 0x5a604400 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x0202a444 method=java.util.AbstractList.equals(Ljava/lang/Object;)Z @ 103
    Event: 99267.554 Thread 0x5a604400 Uncommon trap: reason=unreached action=reinterpret pc=0x023fa31c method=com.sygate.scm.server.task.PackageTask.cleanupStaleContents(Lcom/sygate/scm/server/configmanager/ConfigManager;[Ljava/io/File;I)V @ 218
    Event: 111146.204 Thread 0x5a603c00 Uncommon trap: reason=bimorphic action=maybe_recompile pc=0x0203f824 method=java.io.BufferedOutputStream.write([BII)V @ 20
    
    Internal exceptions (10 events):
    Event: 122520.965 Thread 0x5a603c00 Threw 0x510e0e10 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jni.cpp:717
    Event: 122520.968 Thread 0x5a603c00 Threw 0x5110c968 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jni.cpp:717
    Event: 122520.968 Thread 0x5a603c00 Threw 0x51111a50 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jvm.cpp:1281
    Event: 122520.979 Thread 0x5a603c00 Threw 0x511369a0 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jvm.cpp:1281
    Event: 122524.369 Thread 0x5a603c00 Threw 0x50e63af8 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jni.cpp:717
    Event: 122524.371 Thread 0x5a603c00 Threw 0x50e8de50 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jni.cpp:717
    Event: 122524.371 Thread 0x5a603c00 Threw 0x50e91da8 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jvm.cpp:1281
    Event: 122524.377 Thread 0x5a603c00 Threw 0x50ea62a8 at C:\re\jdk7u75\1940\hotspot\src\share\vm\prims\jvm.cpp:1281
    Event: 123288.874 Thread 0x59591800 Threw 0x51aea870 at C:\re\jdk7u75\1940\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp:347
    Event: 124368.952 Thread 0x59591800 Threw 0x521cb780 at C:\re\jdk7u75\1940\hotspot\src\share\vm\interpreter\interpreterRuntime.cpp:347
    
    Events (10 events):
    Event: 124965.308 Executing VM operation: RevokeBias done
    Event: 124965.308 Thread 0x68033000 Thread exited: 0x68033000
    Event: 124970.067 Executing VM operation: ParallelGCFailedAllocation
    Event: 124970.072 Executing VM operation: ParallelGCFailedAllocation done
    Event: 124971.857 Thread 0x68033000 Thread added: 0x68033000
    Event: 124976.860 Executing VM operation: RevokeBias
    Event: 124976.860 Executing VM operation: RevokeBias done
    Event: 124976.861 Executing VM operation: RevokeBias
    Event: 124976.861 Executing VM operation: RevokeBias done
    Event: 124976.861 Thread 0x68033000 Thread exited: 0x68033000
    
    
    Dynamic libraries:
    0x01130000 - 0x01154000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\SemSvc.exe
    0x77d80000 - 0x77f00000 	C:\Windows\SysWOW64\ntdll.dll
    0x77870000 - 0x77980000 	C:\Windows\syswow64\kernel32.dll
    0x76de0000 - 0x76e27000 	C:\Windows\syswow64\KERNELBASE.dll
    0x77280000 - 0x77380000 	C:\Windows\syswow64\USER32.dll
    0x75f60000 - 0x75ff0000 	C:\Windows\syswow64\GDI32.dll
    0x77180000 - 0x7718a000 	C:\Windows\syswow64\LPK.dll
    0x76f60000 - 0x76ffd000 	C:\Windows\syswow64\USP10.dll
    0x770a0000 - 0x7714c000 	C:\Windows\syswow64\msvcrt.dll
    0x75d40000 - 0x75de0000 	C:\Windows\syswow64\ADVAPI32.dll
    0x75de0000 - 0x75df9000 	C:\Windows\SysWOW64\sechost.dll
    0x775e0000 - 0x776d0000 	C:\Windows\syswow64\RPCRT4.dll
    0x758a0000 - 0x75900000 	C:\Windows\syswow64\SspiCli.dll
    0x75890000 - 0x7589c000 	C:\Windows\syswow64\CRYPTBASE.dll
    0x75900000 - 0x75960000 	C:\Windows\system32\IMM32.DLL
    0x77380000 - 0x7744c000 	C:\Windows\syswow64\MSCTF.dll
    0x75510000 - 0x75519000 	C:\Windows\system32\VERSION.dll
    0x75140000 - 0x75145000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\res\1033\semsvcres.dll
    0x6d7c0000 - 0x6dd71000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\server\jvm.dll
    0x754e0000 - 0x754e7000 	C:\Windows\system32\WSOCK32.dll
    0x771e0000 - 0x77215000 	C:\Windows\syswow64\WS2_32.dll
    0x77000000 - 0x77006000 	C:\Windows\syswow64\NSI.dll
    0x75180000 - 0x751b2000 	C:\Windows\system32\WINMM.dll
    0x77450000 - 0x77455000 	C:\Windows\syswow64\PSAPI.DLL
    0x74500000 - 0x745bf000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\MSVCR100.dll
    0x75080000 - 0x7508c000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\verify.dll
    0x747b0000 - 0x747d0000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\java.dll
    0x74790000 - 0x747a3000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\zip.dll
    0x74760000 - 0x7476a000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\management.dll
    0x74710000 - 0x74724000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\net.dll
    0x754a0000 - 0x754dc000 	C:\Windows\system32\mswsock.dll
    0x72600000 - 0x72606000 	C:\Windows\System32\wship6.dll
    0x74750000 - 0x7475f000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\nio.dll
    0x74700000 - 0x74709000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\sunmscapi.dll
    0x774b0000 - 0x775d0000 	C:\Windows\syswow64\CRYPT32.dll
    0x77d50000 - 0x77d5c000 	C:\Windows\syswow64\MSASN1.dll
    0x75100000 - 0x75116000 	C:\Windows\system32\CRYPTSP.dll
    0x750c0000 - 0x750fb000 	C:\Windows\system32\rsaenh.dll
    0x74b00000 - 0x74b17000 	C:\Windows\system32\USERENV.dll
    0x74f80000 - 0x74f8b000 	C:\Windows\system32\profapi.dll
    0x75770000 - 0x7578c000 	C:\Windows\system32\IPHLPAPI.DLL
    0x75760000 - 0x75767000 	C:\Windows\system32\WINNSI.DLL
    0x74bb0000 - 0x74bbd000 	C:\Windows\system32\dhcpcsvc6.DLL
    0x74eb0000 - 0x74ec2000 	C:\Windows\system32\dhcpcsvc.DLL
    0x75130000 - 0x75140000 	C:\Windows\system32\NLAapi.dll
    0x750b0000 - 0x750c0000 	C:\Windows\system32\napinsp.dll
    0x74fb0000 - 0x74ff4000 	C:\Windows\system32\DNSAPI.dll
    0x74f90000 - 0x74f98000 	C:\Windows\System32\winrnr.dll
    0x75490000 - 0x75495000 	C:\Windows\System32\wshtcpip.dll
    0x74ed0000 - 0x74ed6000 	C:\Windows\system32\rasadhlp.dll
    0x74ee0000 - 0x74f18000 	C:\Windows\System32\fwpuclnt.dll
    0x75710000 - 0x7575c000 	C:\Windows\system32\apphelp.dll
    0x74280000 - 0x743a9000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\ASA\win32\dbjdbc16.dll
    0x75ff0000 - 0x76c3b000 	C:\Windows\syswow64\SHELL32.dll
    0x77220000 - 0x77277000 	C:\Windows\syswow64\SHLWAPI.dll
    0x012f0000 - 0x01348000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\jna4564980498105301157.dll
    0x743b0000 - 0x744f3000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre\bin\awt.dll
    0x77760000 - 0x777ef000 	C:\Windows\syswow64\OLEAUT32.dll
    0x75e00000 - 0x75f5c000 	C:\Windows\syswow64\ole32.dll
    0x745d0000 - 0x7466a000 	D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\StatPingJ.dll
    
    VM Arguments:
    jvm_args: -Xms512m -Xmx1024m -XX:MinHeapFreeRatio=40 -XX:MaxHeapFreeRatio=70 -XX:NewRatio=15 -XX:MaxPermSize=256m -XX:-UseSplitVerifier -Djava.endorsed.dirs=D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\lib\endorsed -Dcatalina.base=D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat -Dcatalina.home=D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat -Djava.library.path=%PATH%;D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\;D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\ASA\win32 -Djava.io.tmpdir=D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\temp -Dajaxswing.home=D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ajaxswing\WEB-INF\ajaxswing -Dcom.sun.xml.ws.fault.SOAPFaultBuilder.disableCaptureStackTrace=false -Xbootclasspath/p:D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\asboot.jar -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager exit 
    java_command: <unknown>
    Launcher Type: generic
    
    Environment Variables:
    PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\System Center Operations Manager 2007\;D:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;D:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;D:\Program Files\Microsoft SQL Server\100\Tools\Binn\;D:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies\
    USERNAME=semsrv
    OS=Windows_NT
    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 26 Stepping 4, GenuineIntel
    
    
    
    ---------------  S Y S T E M  ---------------
    
    OS: Windows Server 2008 R2 , 64 bit Build 7601 Service Pack 1
    
    CPU:total 2 (1 cores per cpu, 1 threads per core) family 6 model 26 stepping 4, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, tsc, tscinvbit, tscinv
    
    Memory: 4k page, physical 4193784k(1498720k free), swap 6289096k(3306488k free)
    
    vm_info: Java HotSpot(TM) Server VM (24.75-b04) for windows-x86 JRE (1.7.0_75-b13), built on Dec 18 2014 17:00:16 by "java_re" with unknown MS VC++:1600
    
    time: Sun Sep 27 13:14:06 2015
    elapsed time: 124979 seconds
    

     



  • 13.  RE: SEPM service terminated unexpectedly

    Posted Sep 28, 2015 11:16 AM

    From the log it is evident that your JAVA Heap size it way too log for 12.1.x SEPM. so please follow the below document.

     

    Note: Please make note of the settings so that if this didn't work you can revert to initial settings, but I am sure that changing this setting will pretty much fix the issue

    Tuning the Performance of the Symantec Endpoint Protection Manager console



  • 14.  RE: SEPM service terminated unexpectedly

    Posted Sep 28, 2015 11:38 AM

    Thanks for your advice. I will plan implementation of this clues and let you know.

     

    EDITED:

    I've checked values currently I have set, and its:

    1. JVM Option Number 0=-Xms512m
    2. JVM Option Number 1=-Xmx1024m
    3. JVM Option Number 2=-XX:MinHeapFreeRatio=40
    4. JVM Option Number 3=-XX:MaxHeapFreeRatio=70

    Should I set higher values?



  • 15.  RE: SEPM service terminated unexpectedly

    Posted Sep 28, 2015 01:15 PM

    Stick with those to start.



  • 16.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 03:04 AM

    how much physical memory do you have ?



  • 17.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 04:23 AM

    I have currently this configuration set, but the point is that with this configuration I still have issue with unexpetedly restarting SEPM service every 24-48 hours. 



  • 18.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 04:23 AM

    2GB RAM on my SEPM



  • 19.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 04:58 AM

    then the settings are fine, if possible try to upgrade your RAM to 4 GB. Also if its out of option , its probably the time for you to create a ticket with support. 



  • 20.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 05:03 AM

    I'll try to upgrade RAM first. Its a Virtual Machine so actually, it is no problem. I'll let you know results. Thanks for advices. 



  • 21.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 05:07 AM

    hopefully this should resolve the issue. keep us posted.



  • 22.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 05:14 AM

    Sory guys, my mistake. I have 4GB RAM already installed on my SEPM server :-/ 
    Forget it was added before upgrade to latest sep version. So what can be done now?



  • 23.  RE: SEPM service terminated unexpectedly

    Posted Sep 29, 2015 05:23 AM

    raise a support ticket



  • 24.  RE: SEPM service terminated unexpectedly
    Best Answer

    Posted Oct 16, 2015 06:17 AM

    Hello again,

    I raised support case. Now my issue is solved. Services did not restarted unexpetedly since 5 days.  Solution was: https://support.symantec.com/en_US/article.TECH218262.html

     

    Thanks and regard

    Szymon