SEPM showing white page after logon
Updated: 21 May 2010 | 8 comments
Hi.
Suddenly when I log on to one of our SEPM servers, the homepage goes white.
Seems like everything freeze. I am unable to log off the manager. The only way to quit the manager is to use the task manager and end the app there.
I tried to repair the manager, but same issue.
Two out of five times I am able to choose forexample clients from the menu, but when I try to browse back to the Home option, i get "loading" on the screen and it hangs again.
Any suggestions ?
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whats the memory on your system?
Change the java heap size and try loggin in.
also fix your database.
Tuning the Performance of the Symantec Endpoint Protection Manager console
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008061813510348
fix the odbc part from this link
https://www-secure.symantec.com/connect/forums/unable-communicate-reporting-component-0
HOPe this resolves yoru issue.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Forgot to ask
Are you loggin in to the manager locall or remote?
console session
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
I log on remotely
I log on remotely
is there any change in
is there any change in JRE version on the system ( remotely login)?
locally can you login and see the tabs?
try installing the fastcgi
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
is there any error in the
is there any error in the scm-server-0.log atthe same timestamp you see this event?
You may also check scm-ui.log for the information.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
java
maybe you need update your java version?
Everything works better when everything works together.
I am using the newest java
I am using the newest java version
If you are loggin remote
if you are using rdp to log in , try doing the same with console session
start - run - mstsc /console
log in to the manager and see if any improvement , if not improve the java heap size from the above mentioned doc
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
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