Hello

Did u perform the step to "To restore the server certificate" before trying to restore the database ?

"Best Practices for Disaster Recovery with Symantec Endpoint Protection"
http://www.symantec.com/business/support/index?page=content&id=TECH102333&locale=en_US

what's the step you trying to restore?

can you post the screen shot of error message?

This thread is on behalf of my colleague..i'll ask him to take a screenshot..

on the keystore part... yes he did that before restoring the db

Hello,

This Error could be due to two issues -

1) Either the Database is Corrupt.

OR

2) Trying to Restore the Database of a higher version on the SEPM of a Lower Version.

Ideally, use the same version of SEPM to which the Database Backup belongs to.

Try installing the same Database on the same version of SEPM again and check if that works.

Reference: https://www-secure.symantec.com/connect/forums/downgrade-sepm-117-mp2-sepm-117

Secondly, check this Article:

How to move the Symantec Endpoint Protection Manager server to a new VM or server machine with a different IP.

http://www.symantec.com/docs/TECH95311

Can you check whether your database user is having the correct permissions and make sure it is the same user as it was used previously for what you have the backup.