Endpoint Protection

 View Only
  • 1.  SEPM update 11.6->12.1 caused managed clients to remove all components in 11.6

    Posted Aug 18, 2011 04:40 AM

    Yesterday i initiated the upgrade of my SEPM to 12.1, i planned to update just the manager and my server-group and wait with the clients until i was certain everything worked fine.

    However somewhere along the way all clients removed their components (antivirus, network protection etc). SEP 11.6 was still installed and showing a systray icon on all of them, there just weren't any active components inside SEP.

    Does anyone know what might have happened and how i can make sure it doesn't happen again?

    My SEPM is on a Server 2008 x64, clients were running XP, Vista and Win7 (both 32 and 64bit).

    I have two groups, Servers and Clients, with separate policys in each. Since i didn't add any 12.1 packages to the client-group i didn't think anything were going to be changed there.

    (also a rather disturbing thing is that windows 7 claim that there is no antivirus or firewall installed on the machines after an upgrade)
     



  • 2.  RE: SEPM update 11.6->12.1 caused managed clients to remove all components in 11.6

    Posted Aug 18, 2011 05:01 AM

    check this

     

    Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1

     

    http://www.symantec.com/business/support/index?page=content&id=TECH164677



  • 3.  RE: SEPM update 11.6->12.1 caused managed clients to remove all components in 11.6
    Best Answer

    Trusted Advisor
    Posted Aug 18, 2011 05:02 AM

    Hello,

    Could you upload some screenshots on what happened??

    When you say, "there just weren't any active components inside SEP", what does that mean??

    Check this Article:

     

    Clients show "No Symantec protection technologies are installed" after migrating the SEPM from 11.x to 12.1
     
     
    I am sure this may help you!!!


  • 4.  RE: SEPM update 11.6->12.1 caused managed clients to remove all components in 11.6

    Trusted Advisor
    Posted Aug 18, 2011 05:04 AM

    Hello,

    Rafeeq was faster to give that answer!!!



  • 5.  RE: SEPM update 11.6->12.1 caused managed clients to remove all components in 11.6

    Posted Aug 18, 2011 08:30 AM

    Sorry i didnt' remember the exact phrasing, and i didn't think about screenshots.

    The link describes exactly what happened and i also know why.

     

    Thanks to both of you for the response.