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SEPM Update issues

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1. SEPM Update issues

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Migration User
Posted Jun 23, 2010 06:24 AM

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My SEPM is updated but the clients are not getting updated. I have the sylink log from the client that i can provide.

06/22 09:38:51 [5152] <FindHeader>Sem-LUFull:=>1
06/22 09:38:51 [5152] <mfn_RequestLUContentInfo:>Sem-LUFull:1
06/22 09:38:51 [5152] <FindHeader>Sem-PackageType:=>1
06/22 09:38:51 [5152] <mfn_RequestLUContentInfo:>Sem-PackageType:1
06/22 09:38:51 [5152] <FindHeader>Sem-DeltaMethod:=>1
06/22 09:38:51 [5152] <FindHeader>Sem-LUPath:=>/content/{C60DC234-65F9-4674-94AE-62158EFCA433}/100621038/Full.zip
06/22 09:38:51 [5152] <FindHeader>Content-Length:=>80479324
06/22 09:38:51 [5152] <UpdateLUFileList:>Updating existing Download File List with : {C60DC234-65F9-4674-94AE-62158EFCA433}100621038
06/22 09:38:51 [5152] <PostEvent>going to post event=EVENT_SERVER_ONLINE
06/22 09:38:51 [5152] <PostEvent>done post event=EVENT_SERVER_ONLINE, return=0
06/22 09:38:51 [5152] <ScheduleNextUpdate>Reset Heartbeat factor index, hearbeat=3600 seconds
06/22 09:38:51 [5152] HEARTBEAT: Check Point 6
06/22 09:38:51 [5152] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: AVMan
06/22 09:38:51 [5152] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: GUP
06/22 09:38:51 [5152] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: LUMan
06/22 09:38:51 [5152] <mfn_PostAgentInfo>===REQUESTING CMC OP-STATE ===
06/22 09:38:51 [5152] <PostEvent>going to post event=EVENT_SERVER_REQUIRES_CLIENT_SESTATE
06/22 09:38:51 [5152] <PostEvent>done post event=EVENT_SERVER_REQUIRES_CLIENT_SESTATE, return=0
06/22 09:38:51 [5152] ReasonDescForFailure*** = Host Integrity check is disabled.
06/22 09:38:51 [5152] ReasonDescForFailure*** = Host Integrity check is disabled.
06/22 09:38:51 [5152] *** = <SSAInfo NameSpace="rpc" AgentID="C80390DFAC1A971F015ACEC5F3E9386C" ComputerID="FCCA79EDAC1A971F015ACEC53C416F41" HardwareKey="C53C49AD62E1305B46AF8C10E805AF27" GroupID="9329DD9DAC1A971F01EE5DB736FBB15D">
<AgentHIInfo Status="3" ReasonCode="105" ReasonDescForFailure="Host Integrity check is disabled."/>
<SSAHostInfo>
//hashing out network specific information//
<SSAProduct Version="11.0.4000.2295"/>
<SSAOS Version="5.2.3790" Desc="Windows Server 2003 family Standard Edition" Type="50659842" ServicePack="Service Pack 2" Language="9"/>
<Processor ProcessorType="x86 Family 15 Model 4 Stepping 1" ProcessorClock="3400" ProcessorNum="4"/>
<Memory Size="3757539328"/>
<Disk Letter="C:\" Size="36410552320"/>
<BIOS Version="HP - 2"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="9329-06/22/2010 09:24:34 277"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="300"/>
<DNSs><DNS Address="x.26.160.9"/><DNS Address="y.244.212.13"/></DNSs>
<WINSs><WINS Address="x.26.144.30"/></WINSs>
<SSANICs><SSANIC Ip="z.244.104.18" Mac="00-11-85-ed-5a-a5" Gateway="z.244.104.2" SubnetMask="255.255.255.0"/></SSANICs><Firewall OnOff="0" Installed="0"/>
</SSAHostInfo>
<RebootRequired Status="0"></RebootRequired>
<InstalledFeatures><Feature Id ="256"/></InstalledFeatures>
</SSAInfo>

06/22 09:38:51 [5152] <mfn_PostAgentInfo>Volatile op-state damper: 0, Interval passed: 1277213931
06/22 09:38:51 [5152] <mfn_PostAgentInfo>Free memory difference: 3005345792, Threshold: 0
06/22 09:38:51 [5152] <mfn_PostAgentInfo>Free disk space difference: 29158559744, Threshold: 0
06/22 09:38:51 [5152] <PostEvent>going to post event=EVENT_SYLINK_QUERY_COMMANDSTATUS
06/22 09:38:51 [5152] <PostEvent>done post event=EVENT_SYLINK_QUERY_COMMANDSTATUS, return=0
06/22 09:38:51 [5152] <mfn_PostAgentInfo><?xml version='1.0' encoding='UTF-8' ?>
<SESAgentOpState AgentID="C80390DFAC1A971F015ACEC5F3E9386C" Timestamp="1277213931418"><TechID Name="AVMan"><Data><![CDATA[<avstate version="1.0"><RTVScanRunning>1</RTVScanRunning><PatternFileRevision>22</PatternFileRevision><UsingPattern>3251734</UsingPattern><PatternFileSequence>111786</PatternFileSequence><PatternFileDate>28050F000000</PatternFileDate><TimeOfLastVirus>000000000000</TimeOfLastVirus><TimeOfLastScan>280514010002</TimeOfLastScan><WorstInfectionType>9999</WorstInfectionType><OnOff>1</OnOff><SymProtectOnOff>0</SymProtectOnOff><SymSentryInstalled>0</SymSentryInstalled><SavProductVersion>19011542</SavProductVersion><Licensed>0</Licensed><LicenseStatus>0</LicenseStatus><LicenseExpirationTime>000000000000</LicenseExpirationTime><DecAbiVer>1.2.5</DecAbiVer><EraserEngineVer>7208961:78</EraserEngineVer></avstate>]]></Data></TechID><TechID Name="GUP"><Data><![CDATA[<?xml version='1.0' encoding='UTF-8' ?>
<GupStatus IsGup="1" NameSpace="rpc" ComputerID="FCCA79EDAC1A971F015ACEC53C416F41"><GupItem Address="168.244.104.18" Port="2967"/></GupStatus>]]></Data></TechID><TechID Name="LUMan"><Data><![CDATA[<lustate><lastUpdateTime>0</lastUpdateTime></lustate>]]></Data></TechID><TechID Name="SEP"><Data><![CDATA[<SSAInfo NameSpace="rpc" AgentID="C80390DFAC1A971F015ACEC5F3E9386C" ComputerID="FCCA79EDAC1A971F015ACEC53C416F41" HardwareKey="C53C49AD62E1305B46AF8C10E805AF27" GroupID="9329DD9DAC1A971F01EE5DB736FBB15D">
<AgentHIInfo Status="3" ReasonCode="105" ReasonDescForFailure="Host Integrity check is disabled."/>
<SSAHostInfo>
</// //>
<SSAProduct Version="11.0.4000.2295"/>
<SSAOS Version="5.2.3790" Desc="Windows Server 2003 family Standard Edition" Type="50659842" ServicePack="Service Pack 2" Language="9"/>
<Processor ProcessorType="x86 Family 15 Model 4 Stepping 1" ProcessorClock="3400" ProcessorNum="4"/>
<Memory Size="3757539328"/>
<Disk Letter="C:\" Size="36410552320"/>
<BIOS Version="HP - 2"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="9329-06/22/2010 09:24:34 277"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="300"/>
<DNSs><DNS Address="x.26.160.9"/><DNS Address="x.244.212.13"/></DNSs>
<WINSs><WINS Address="x.26.144.30"/></WINSs>
<SSANICs><SSANIC Ip="x.244.104.18" Mac="00-11-85-ed-5a-a5" Gateway="x.244.104.2" SubnetMask="255.255.255.0"/></SSANICs><Firewall OnOff="0" Installed="0"/>
</SSAHostInfo>
<RebootRequired Status="0"></RebootRequired>
<InstalledFeatures><Feature Id ="256"/></InstalledFeatures>
</SSAInfo>
]]></Data></TechID><TechID Name="SEP"><Data><![CDATA[<SSAInfo NameSpace="rpc" AgentID="C80390DFAC1A971F015ACEC5F3E9386C" ComputerID="FCCA79EDAC1A971F015ACEC53C416F41" HardwareKey="C53C49AD62E1305B46AF8C10E805AF27" GroupID="9329DD9DAC1A971F01EE5DB736FBB15D">
<SSAHostInfo>
<Memory Free="3005345792"/>
<Disk Letter="C:\" Free="29158559744"/>
</SSAHostInfo>
</SSAInfo>
]]></Data></TechID></SESAgentOpState>
06/22 09:38:51 [5152] ************CSN=12451
06/22 09:38:51 [5152] <mfn_MakePostUrl:>Request is: action=192&hostid=C80390DFAC1A971F015ACEC5F3E9386C&chk=064636FF2A2CAB102263D1BD64C6ACC7&ck=36614A8E2716418087327F7EBD6392D0&uchk=0D14D1AC454FF487CFCF050B5C4306E4&uck=258C47476DB9F161BAE71F833BDB45D4&as=12451&cn=[hex]6D737363636D30393631&lun=[hex]424C656E6168616E32&udn=[hex]4C4F5745532E434F4D
06/22 09:38:51 [5152] <mfn_PostAgentInfo>http://172.26.141.82:80/secars/secars.dll?h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
06/22 09:38:51 [5152] <mfn_PostAgentInfo>POST the total size=1300
06/22 09:38:51 [5152] <mfn_PostAgentInfo>Done with return code = 200
06/22 09:38:51 [5152] <IndexHeartbeatProc>===UPLOAD STAGE===
06/22 09:38:51 [5152] <PostEvent>going to post event=EVENT_SERVER_READY_TO_UPLOAD_EVENT_LOG
06/22 09:38:51 [5152] <PostEvent>done post event=EVENT_SERVER_READY_TO_UPLOAD_EVENT_LOG, return=0
06/22 09:38:51 [5152] <IndexHeartbeatProc>===PREPARE EVENT LOG STAGE===
06/22 09:38:51 [5152] <PrepareEventLog>initialized technology extension processing ok
06/22 09:38:51 [5152] <CalcEventLogIndex>Need to send Event Log Type(0) from id 870 to 879
06/22 09:38:51 [5152] <PrepareEventLog>Allow total logs to send=10
06/22 09:38:51 [5152] <PrepareEventLog>nSecurityRecordsTotal=0
06/22 09:38:51 [5152] <PrepareEventLog>nSecurityRecordsToSend=0
06/22 09:38:51 [5152] <PrepareEventLog>nSystemRecordsTotal=10
06/22 09:38:51 [5152] <PrepareEventLog>nSystemRecordsToSend=100
06/22 09:38:51 [5152] <PrepareEventLog>nTrafficRecordsTotal=0
06/22 09:38:51 [5152] <PrepareEventLog>nTrafficRecordsToSend=0
06/22 09:38:51 [5152] <PrepareEventLog>nRawRecordsTotal=0
06/22 09:38:51 [5152] <PrepareEventLog>nRawRecordsToSend=0
06/22 09:38:51 [5152] <PrepareEventLog>nProcessRecordsTotal=0
06/22 09:38:51 [5152] <PrepareEventLog>nProcessRecordsToSend=0
06/22 09:38:51 [5152] <PrepareEventLog>nLANSensorRecordsTotal=0
06/22 09:38:51 [5152] <PrepareEventLog>nLANSensorRecordsToSend=0
06/22 09:38:51 [5152] <PrepareEventLog>nTechExtensionRecordsTotal=0
06/22 09:38:51 [5152] <PrepareEventLog>nTechExtensionRecordsToSend=0
06/22 09:38:51 [5152] <MakeSystemLog>The size of SYSTEM event logs is 4151.
06/22 09:38:51 [5152] <SyLink>The size of SYSTEM event logs is 4151.
06/22 09:38:51 [5152] <MakeSecurityLog>Attached total 0 bytes SECURITY event logs.
06/22 09:38:51 [5152] <MakeTrafficLog>Attached total 0 bytes TRAFFIC event logs.
06/22 09:38:51 [5152] <MakeRawTrafficLog>Attached total 0 bytes RAW TRAFFIC event logs.
06/22 09:38:51 [5152] <MakeProcessLog>Attached total 0 bytes process event logs.
06/22 09:38:51 [5152] <IndexHeartbeatProc>===COMPRESS EVENT LOG STAGE===
06/22 09:38:51 [5152] <IndexHeartbeatProc>===SEND EVENT LOG STAGE===
06/22 09:38:51 [5152] ************CSN=12452
06/22 09:38:51 [5152] <mfn_MakePostUrl:>Request is: action=195&hostid=C80390DFAC1A971F015ACEC5F3E9386C&chk=064636FF2A2CAB102263D1BD64C6ACC7&ck=36614A8E2716418087327F7EBD6392D0&uchk=0D14D1AC454FF487CFCF050B5C4306E4&uck=258C47476DB9F161BAE71F833BDB45D4&groupid=C6E31FC7AC1A9169003AFC0C917B66C9&as=12452&cn=[hex]6D737363636D30393631&lun=[hex]424C656E6168616E32&udn=[hex]4C4F5745532E434F4D
06/22 09:38:51 [5152] <SendEventLogToServer>http://172.26.141.82:80/secars/secars.dll?h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
06/22 09:38:51 [5152] <SendEventLogToServer>eventlog-->SMS, size=951
06/22 09:38:51 [5152] <SendEventLogToServer>uploads the eventlog to server, size=951
06/22 09:38:51 [5152] <SendEventLogToServer>Query return code = 200
06/22 09:38:51 [5152] <SendEventLogToServer>EventLog-->SEM DONE!
06/22 09:38:51 [5152] <PostEvent>going to post event=EVENT_SERVER_EVENT_LOG_SENT
06/22 09:38:51 [5152] <PostEvent>done post event=EVENT_SERVER_EVENT_LOG_SENT, return=0
06/22 09:38:51 [5152] <IndexHeartbeatProc>Communication Mode=1(Pull mode)
06/22 09:38:51 [5152] HEARTBEAT: Check Point 8
06/22 09:38:51 [5152] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
06/22 09:38:51 [5152] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
06/22 09:38:51 [5152] <IndexHeartbeatProc>====== IndexHeartbeat Procedure stops at 09:38:51 ======
06/22 09:38:51 [5152] <IndexHeartbeatProc>Set Heartbeat Result= 2
06/22 09:38:51 [5152] <IndexHeartbeatProc>Sylink Comm.Flags: 'Connection Failed' = 0, 'Using Backup Sylink' = 0, 'Using Location Config' = 0
06/22 09:38:51 [5152] Use new configuration
06/22 09:38:51 [5152] HEARTBEAT: Check Point Complete
06/22 09:38:51 [5152] <IndexHeartbeatProc>Done, Heartbeat=3600seconds
06/22 09:38:51 [5152] </CSyLink::IndexHeartbeatProc()>
06/22 09:38:51 [5152] <CheckHeartbeatTimer>====== Heartbeat loop stops at 09:38:51 ======
06/22 09:39:42 [5616] <CExpBackoff::CExpBackoff()>
06/22 09:39:42 [5616] </CExpBackoff::CExpBackoff()>
06/22 09:39:42 [5616] SyLinkCreateConfig => Created instance: 01B68210
06/22 09:39:42 [5616] Importing ConfigObject: 01C0B178 into: 01B68210
06/22 09:39:42 [5616] <LUThreadProc> Got ConfigObject to proceed the operation.. pSylinkConfig: 01B68210
06/22 09:39:42 [5616] <CRandomDelay::CRandomDelay()>
06/22 09:39:42 [5616] Random delay window: 0hour 5min 0sec
06/22 09:39:42 [5616] Computed random delay:0hour 0min 16sec 0millisec
06/22 09:39:42 [5616] </CRandomDelay::CRandomDelay()>
06/22 09:39:42 [5616] <LUThreadProc>Waiting for: 16000 milliseconds to start downloading LU contents
06/22 09:39:43 [5060] <CSyLink::mfn_DownloadNow()>
06/22 09:39:43 [5060] </CSyLink::mfn_DownloadNow()>
06/22 09:39:58 [5616] <LUThreadProc>Starting LU download.
06/22 09:39:58 [5616] SyLinkCreateConfig => Created instance: 01B5B590
06/22 09:39:58 [5616] Importing ConfigObject: 01C0B178 into: 01B5B590
06/22 09:39:58 [5616] <UpdateGUPList>Setting the session timeout on GlobalItemsSession to 2 min.
06/22 09:39:58 [5616] ************CSN=12453
06/22 09:39:58 [5616] <MakeGetGlobalIndexUrl:>Request is: action=310&hostid=C80390DFAC1A971F015ACEC5F3E9386C&chk=064636FF2A2CAB102263D1BD64C6ACC7&ck=36614A8E2716418087327F7EBD6392D0&uchk=0D14D1AC454FF487CFCF050B5C4306E4&uck=258C47476DB9F161BAE71F833BDB45D4&groupid=C6E31FC7AC1A9169003AFC0C917B66C9&as=12453&cn=[hex]6D737363636D30393631&lun=[hex]424C656E6168616E32&udn=[hex]4C4F5745532E434F4D
06/22 09:39:58 [5616] <GetGlobalIndex:>http://172.26.141.82:80/secars/secars.dll?h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
06/22 09:39:58 [5616] 9:39:58=>Send HTTP REQUEST
06/22 09:39:59 [5616] 9:39:59=>HTTP REQUEST sent
06/22 09:39:59 [5616] <GetGlobalIndex:>SMS return=200
06/22 09:39:59 [5616] <ParseHTTPStatusCode:>200=>200 OK
06/22 09:39:59 [5616] <FindHeader>Sem-Signatue:=>453F373029CCBB3ED94E786A8E7E6747F971345BF1D1C169CF04125D084968D82CD79CAC14400E373DC347BB149EC2F041D3474375C6D66D14D8773C687580087681B0B9614BC9ABB39B56F6F4E93BB06317148F834D1C707792D4A2647582F6245A774061B8F24D200786308C524B724229CFE67B9EB51A8DC06AC56FD5B895
06/22 09:39:59 [5616] <DoGetGlobalIndex200>Content Lenght => 196
06/22 09:39:59 [5616] <DoGetGlobalIndex200>Got Global Index from server, read bytes=196
06/22 09:39:59 [5616] SignIf::VerifySignature(data, dataLen, sig, sigLen) => Verification Successful..
06/22 09:39:59 [5616] <DoGetGlobalIndex200>completed
06/22 09:39:59 [5616] <GetGlobalIndex:>RECEIVE STAGE COMPLETED
06/22 09:39:59 [5616] <GetGlobalIndex:>COMPLETED
06/22 09:39:59 [5616] ************CSN=12454
06/22 09:39:59 [5616] <mfn_MakeGetGupListUrl:>Request is: action=320&hostid=C80390DFAC1A971F015ACEC5F3E9386C&chk=064636FF2A2CAB102263D1BD64C6ACC7&ck=36614A8E2716418087327F7EBD6392D0&uchk=0D14D1AC454FF487CFCF050B5C4306E4&uck=258C47476DB9F161BAE71F833BDB45D4&groupid=C6E31FC7AC1A9169003AFC0C917B66C9&as=12454&cn=[hex]6D737363636D30393631&lun=[hex]424C656E6168616E32&udn=[hex]4C4F5745532E434F4D
06/22 09:39:59 [5616] <GetGupList:>http://172.26.141.82:80/secars/secars.dll?h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
06/22 09:39:59 [5616] 9:39:59=>Send HTTP REQUEST
06/22 09:39:59 [5616] 9:39:59=>HTTP REQUEST sent
06/22 09:39:59 [5616] <GetGupList:>SMS return=200
06/22 09:39:59 [5616] <ParseHTTPStatusCode:>200=>200 OK
06/22 09:39:59 [5616] <mfn_DoGetGupList200>Content Lenght => 21268
06/22 09:39:59 [5616] <mfn_DoGetGupList200>Got Gup List from server, read bytes=21268
06/22 09:39:59 [5616] <GetGupList:>RECEIVE STAGE COMPLETED
06/22 09:39:59 [5616] <GetGupList:>COMPLETED
06/22 09:39:59 [5616] SyLinkDeleteConfig => Deleting instance: 01B5B590
06/22 09:40:43 [5060] <CSyLink::mfn_DownloadNow()>
06/22 09:40:43 [5060] </CSyLink::mfn_DownloadNow()>
06/22 09:40:59 [5616] SyLinkDeleteConfig => Deleting instance: 01B68210
06/22 09:40:59 [5616] SyLinkCreateConfig => Created instance: 01B5B590
06/22 09:40:59 [5616] Importing ConfigObject: 01C0B178 into: 01B5B590
06/22 09:40:59 [5616] <LUThreadProc> Got ConfigObject to proceed the operation.. pSylinkConfig: 01B5B590
06/22 09:40:59 [5616] <CRandomDelay::CRandomDelay()>
06/22 09:40:59 [5616] Random delay window: 0hour 5min 0sec
06/22 09:40:59 [5616] Computed random delay:0hour 4min 8sec 0millisec
06/22 09:40:59 [5616] </CRandomDelay::CRandomDelay()>
06/22 09:40:59 [5616] <LUThreadProc>Waiting for: 248000 milliseconds to start downloading LU contents

Any pointers will be appreciated.

Cheers!
2. RE: SEPM Update issues
Best Answer

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Migration User
Posted Jun 23, 2010 06:33 AM

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This is what the sylink log has

06/18 07:59:18 [9648] </CHttpFileDownload::~CHttpFileDownload()>
06/18 07:59:18 [9648] <LUThreadProc>@@@@@@@@@ LU DEBUG ONLY- Download file failed due to wrong file size.
FileName:C:\Program Files\Symantec\Symantec Endpoint Protection\LiveUpdate\LUF{C60DC234-65F9-4674-94AE-62158EFCA433}1006170511.TMP Expected file size: 80480041

06/18 08:08:15 [9064] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {1CD85198-26C6-4bac-8C72-5D34B025DE35} Seq:100617051
06/18 08:08:15 [9064] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
06/18 08:08:15 [9064] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
06/18 08:08:15 [9064] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {42B17E5E-4E9D-4157-88CB-966FB4985928} Seq:100617001
06/18 08:08:15 [9064] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
06/18 08:08:15 [9064] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
06/18 08:08:15 [9064] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {D3769926-05B7-4ad1-9DCF-23051EEE78E3} Seq:100617001
06/18 08:08:16 [9064] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
06/18 08:08:16 [9064] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
06/18 08:08:16 [9064] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {C25CEA47-63E5-447b-8D95-C79CAE13FF79} Seq:80929016

Please upgrade to SEP RU5 and above.the logs say that you have MR4

This problem is fixed in Symantec Endpoint Protection 11.0 RU5. For information on how to obtain the latest build of Symantec Endpoint Protection, read Obtaining an upgrade or update for Symantec Endpoint Protection.
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216494948

Title: 'Symantec Endpoint Protection (SEP) client cannot update definitions from Symantec Endpoint Protection Manager (SEPM)'
Document ID: 2009020411575148
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009020411575148?Open&seg=ent
3. RE: SEPM Update issues

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Migration User
Posted Jun 23, 2010 07:14 AM

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let me try
4. RE: SEPM Update issues

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Migration User
Posted Jun 23, 2010 07:29 AM

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If the suggestion given by Prachand does not work here is a flowchat to troubleshoot Liveupdate

Title: 'Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart'
Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009082702000348?Open&seg=ent
5. RE: SEPM Update issues

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Migration User
Posted Jun 25, 2010 07:14 AM

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works. thanks guys

Endpoint Protection

SEPM Update issues

Migration UserJun 23, 2010 06:24 AM

Migration UserJun 23, 2010 06:33 AMBest Answer

Migration UserJun 23, 2010 07:14 AM

Migration UserJun 23, 2010 07:29 AM

Migration UserJun 25, 2010 07:14 AM

1. SEPM Update issues

2. RE: SEPM Update issues Best Answer

3. RE: SEPM Update issues

4. RE: SEPM Update issues

5. RE: SEPM Update issues

2. RE: SEPM Update issues
Best Answer