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SEPM updated package doesn't installed yet in some clients ?

Created: 07 Aug 2012 | 9 comments

Helo All,

Can anyone help me to troubleshoot as to why some of my online client doesn't get the SEP client upgrade package to v12.1 RU1 that I have already assign into a group ?

Well I didn't set the specific time frame to deploy but yet still some green dotted client is not updated from SEP client v11.0.4

Is there any way to for upgrade it all at once ?

Thanks.

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W007's picture

 You will have to export 32bit and 64 bit packages from installed SEPM

You can follow the document below for exporting installation packages from SEPM:

Creating custom Client Installation packages in the Symantec Endpoint Protection Manager Console

https://www-secure.symantec.com/connect/articles/how-do-i-create-and-configure-custom-symantec-endpoint-protection-installation-package-vers

You can deploy those packages with the migration deployment wizard:

How to install clients using "Client Deployment Wizard" in the Symantec Endpoint Protection Manager 12.1

http://www.symantec.com/docs/TECH164308

Symantec Endpoint Protection 12.1: Installing the Manager for the first time and deploying clients

http://www.symantec.com/docs/TECH163580

Video : This video demonstrates the methods of creating SEP Client package and its further deployment to the desired clients.

https://www-secure.symantec.com/connect/videos/symantec-endpoint-protection-small-business-edition-part-iii

 

Hope this helps.

 

 

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dgh's picture

When I applied an upgrade package to a group containing SEP 11 MR3 and MR4 clients, I found that the majority took the upgrade promptly, some needed a logoff/logon cycle to get them started with upgrade, and some needed a restart before they took the upgrade. However I was left with a very small number at the end (fewer than 10 out of 3000+ clients upgraded this way) which did not upgrade automatically. I checked a couple of them and found they had been SAV 10 upgrades which had retained the legacy SAV installation path (C:\Program Files\Symantec Antivirus) rather than adopting the default SEP path of C:\Program Files\Symantec\Symantec Endpoint Protection. As the number affected was very small and they appeared to be non-standard in some way, I took the opportunity to uninstall MR3 / MR4 and reinstall the RU6 client which we were deploying at that time.

Chetan Savade's picture

Hi,

Thumbs up to dgh advice.

Upgrade process takes time depending upon number of clients.

At a time it would upgrade limited number of clients only it's not possible to upgrade it all at once.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Dushan Gomez's picture

OK, does this means that if I search and move some ofthe COmputer/Server from one group to another group, it will then be upgraded automatically based on the available SEP client package ?

I've moved some of the test servers and workstations into the test upgrade group but somehow it doesn't upgrade them all ?

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

Chetan Savade's picture

OK, does this means that if I search and move some ofthe COmputer/Server from one group to another group, it will then be upgraded automatically based on the available SEP client package ?

--> Yes, respective SEP client package will be applied.

I've moved some of the test servers and workstations into the test upgrade group but somehow it doesn't upgrade them all ?

--> More troubleshooting is required, check the logs as well as in some cases end machine reboot is required prior to upgrade.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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W007's picture

hi,

Try this artical.

Upgrade clients to SEP 12.1 by Auto upgrade feature

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

 

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Mithun Sanghavi's picture

Hello,

Could you please let us know what is the Upgrade Schedule set for the Autoupgrade?

The Upgrade Schedule lets you control the time of the client computer upgrade.

  • From, To

Specifies a range of time over which to install packages. If the From and To times match, the upgrades start immediately.

  • Distribute upgrades over:

Specifies the number of days over which the packages can be distributed. The following formula calculates time:

(Package Size/Server Transfer Rate) * Number of Computers as MB / MB per second * Num = seconds

Reference: http://www.symantec.com/docs/TECH179006

Hope that helps!!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Ashish-Sharma's picture

hi,

This patch only upgrades clients. If you need to upgrade your Symantec Endpoint Protection Manager to 12.1 RU1, you must download the complete update from File Connect. Once you have upgraded the manager to 12.1 RU1, you can also upgrade clients using the auto-upgrade mechanism built into the Manager Console

http://www.symantec.com/business/support/index?page=content&id=TECH174706

Thanks In Advance

Ashish Sharma

 

 

W007's picture

hi,

any update on this ?

 

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