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SEPM v11.0.7200.1147 Does not have a License Update Option

Created: 14 May 2013 | 9 comments

My Enterprise SEP license expired on May 12, 2013.  I purchased the renewal, but the SEPM does not give me a License Update option in the Admin page.  As a result, I am unable to download the latest virus definitions.

 

Does anyone know how to resolve this without going through the pain and anguish of upgrading to 12.x?

Operating Systems:

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SebastianZ's picture

There is no license activation option in SEP 11.x as it is a paper license - so if you have already purchased the renewal for it you are fine.

Have a look here:

https://www-secure.symantec.com/connect/forums/how...

https://www-secure.symantec.com/connect/articles/s...

Does Symantec Endpoint Protection 11.0 require a license file?

Article:TECH103025  |  Created: 2007-01-05  |  Updated: 2011-02-16  |  Article URL http://www.symantec.com/docs/TECH103025

 

In case you would want to upgrade the license to 12.1:

How to upgrade your Symantec Endpoint Protection 11 license to Symantec Endpoint Protection 12.1 online

Article:HOWTO56030  |  Created: 2011-07-20  |  Updated: 2011-09-06  |  Article URL http://www.symantec.com/docs/HOWTO56030

 

.Brian's picture

Not sure why your defs would stop updating. What happens if you manually run a LiveUpdate?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

K33's picture

SEP 11.x licensing is basically just a "paper" license product

Does Symantec Endpoint Protection 11.0 require a license file?

 

Article:TECH103025  |  Created: 2007-01-05  |  Updated: 2011-02-16  |  Article URL http://www.symantec.com/docs/TECH103025

if your sepm are not updating virus defination could you please provide log.liveupdate logs.

technical_specialist's picture

Check the attach thread

https://www-secure.symantec.com/connect/forums/how-add-renewal-license-sepm-11#comment-8016671

 

Contact with Symantec Tech Team

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

 

W007's picture

Hello,

SEP 11.x licensing is paper license you don't need to any license file.

If your sepm server are not able to download virus defination you can identify root cause.

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
Article: TECH95790   |  Created: 2009-01-26   |  Updated: 2012-03-30   | 
Article URL http://www.symantec.com/docs/TECH95790

Troubleshooting LiveUpdate Issues with Symantec Endpoint protection

http://www.symantec.com/connect/articles/troublesh...

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

raju123's picture

License Tab is only avaialble in 12.x version. 11.x version running on the base of paper license. There is the other reason behin the issue.

Let me know

What is the last updated defintion on SEP Manager?

What is the last updated defintion on SEP Client?

Clients are reporting to manger?

 

GA_Admin's picture

Thank you for the quick replies.  I'm not sure why it took so long, but my server finally retrieved the latest defs last night.  We had purchased the renewal prior to expiration date, but it stopped retrieving as of 4/30/2013.  Anyway, it looks like it is back on track.

SebastianZ's picture

Glad it is working again. The problem may have been not connected to licensing at all - as mentioned SEPM  11.x does not have any enforcement rules on expired licenses - the state of your paper license on the product here should have no impact on defs download.

raju123's picture

It's great that issue has been sort out. Infuture if you will find this error, try to run the luall command for download defintion manually on server.