Endpoint Protection

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  • 1.  SEPM Virtual client is showing Offline

    Posted Jul 04, 2015 03:14 AM

    I have a SEPM 12.1 & client is windows server 2012(virtual machine) since last three days its not getting update with AV definition & showing Offline in SEPM Consol . I have tried to push update from SEPM server but client did not update . Then try to stop client AV service with command (smc - stop) but since this srvices did not get stop & its still running. Now tried to delete the client from SEPM consol but it did not synchronize with server since then.

     

    Request you all to please do help & suggest to resolve this issue.

     

    Regards,

     

    Sanjay



  • 2.  RE: SEPM Virtual client is showing Offline

    Posted Jul 04, 2015 05:23 AM

    Have you try restart the virtual client ?

    Please enable sylink debugging

    https://support.symantec.com/en_US/article.TECH104758.html



  • 3.  RE: SEPM Virtual client is showing Offline

    Posted Jul 04, 2015 09:39 AM

    Enable sylink debugging on the affected client and post the log here for review

    Also, run the symhelp tool on the affected client to do error checking.



  • 4.  RE: SEPM Virtual client is showing Offline

    Posted Jul 05, 2015 04:01 AM

    Kindly check the communication between SEPM and SEP client



  • 5.  RE: SEPM Virtual client is showing Offline

    Posted Jul 05, 2015 11:59 PM

    seems like smc service is stuck, either restart the VM or do a repair of SEP client from add/remove programs.