Endpoint Protection

Hi,

I opened Symantec Endpoint Protection Manager \ Admin \ Servers \ Local Site \ Tasks \ LiveUpdate Downloads. In "Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs" I see download time and revision date is correct - the 5th of March.

The problem is that in SEPM "Home" section under "Virus Definitions Distribution : Last 12 Hours" it shows definitions for the 23rd of February. It shows old definitions date.

What is wrong and is any way I could fix this?

thanks,

What SEPM Version are you using? Check this known issue:

Symantec Endpoint Protection Manager "Virus Definitions Distribution" shows incorrect date for virus definitions inspite of all clients being update-to-date

http://www.symantec.com/docs/TECH123272

...are your sep clients up to date with 5th of march defs as welll?

Hi,

Please check with below link.

http://www.symantec.com/business/support/index?page=content&id=TECH123272

http://www.symantec.com/business/support/index?page=content&id=TECH123272&locale=en_US

I checked, permissions is for Everyone Full control, any other idea?

It might take some time to show up.

open LU policy in SEPM

under content check what version is showing for AV/AS 

In SEPM \ Policies \ LiveUpdate (under "View Policies) \ LiveUpdate Content I see only policy Created automatically during product installation.

In this policy Antivirus and antispyware definitions is marked as to Use latest available.

if you click on edit  you should be able to see the lastest version listed there. is it latest for 32 and 64 bit versions?

In default "LiveUpdate Content Policy" I click Edit Policy and in "Security Definitions" on "Antivirus and antispyware definitions" click "Select a revision" click edit and there is correct revision date for "Antivirus and antispyware definitions". Did you meen this?

Now I can not see any definitions under - Virus Definitions Distribution : Last 12 Hours

Yes I ment the same. Just to confirm that SEPM  has indeed go the updates and its been pushed out.

In the home page tab  there are two options one is Latest symantec verion available and version on symantec manager.

The first one queries the Internet.

Check this document

http://www.symantec.com/business/support/index?page=content&id=TECH123272&locale=en_US

Any Err or tmp files under this location

Browse to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

 Look for any .err files or tmp files & Dat files

your provided link opens: http://www.symantec.com/page.jsp?id=symwise-support

and I cound not open agentinfo as only "agent" folder is available and no info folder under agent folder: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent

did I missed something?

here it is

http://www.symantec.com/business/support/index?page=content&id=TECH123272&locale=en_US

sometimes if its not able to resolve by default it will got to that page, if tried again it will open again

i ment agent folder. any .err or tmp files inside?

Folder:

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent

Subfolders:

1C57A5ADAC100B30011ED915F8E6C064
49CC1E70AC187B0200A140C2A3C1ADC9
049D6AB2AC187B0201E85ADF380E0C93
192B8C66AC187B020180B4F92E9DFFCF
A0AAC188AC187B020004198E01C81EDF
command
default
whitelist

And yes inbox has Full access to everyone.

I am very lost...

Hi,

any ideas how to solve this issue?