Endpoint Protection

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  • 1.  SEPM won't start

    Posted Sep 20, 2016 05:55 AM

    SEPM was working last week - this week the login screen loads, but when I put my credentials in the loading windows pops up, but gets stuck about 15% of the way in and won't go any further.



  • 2.  RE: SEPM won't start

    Trusted Advisor
    Posted Sep 20, 2016 06:24 AM

    What type of database are you using? embedded or SQL? Is the database up and running? 



  • 3.  RE: SEPM won't start

    Posted Sep 20, 2016 06:30 AM

    Using embedded db - how can I check if it's up & running?



  • 4.  RE: SEPM won't start

    Trusted Advisor
    Posted Sep 20, 2016 06:34 AM

    If you go into services.msc scroll down and you'll see Symantec Embedded Database is it running? 



  • 5.  RE: SEPM won't start
    Best Answer

    Trusted Advisor
    Posted Sep 20, 2016 06:38 AM

    I had that when our AV was running on Server 2003 (and also 2008) a while back - a reboot resolved it.

    Might be worth a reboot.



  • 6.  RE: SEPM won't start

    Posted Sep 20, 2016 06:47 AM

    The db was running - funnily enough had just triggered a reboot when I saw your message Tony, and yes that has sorted it.

    After the reboot and launching SEPM it prompted for a new p/w so not sure if that was causing the problem, or if the problem has prompted a p/w change.



  • 7.  RE: SEPM won't start

    Posted Sep 20, 2016 06:47 AM

    ...and thanks for assistance.