Endpoint Protection

 View Only
  • 1.  SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 26, 2013 11:40 AM

    I have a SEPM server where the login screen comes up and then the SEPM service will stop. It will say logging in for a long time then it tells me the service may be stopped. I am using the embedded database. The event log gives me this error.

    The Java Virtual Machine has exited with a code of -1, the service is being stopped.

    I have rebooted the server etc. I updated Java-maybe a no no.

    I am at a loss here.



  • 2.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 26, 2013 11:44 AM

    You can enable advanced logging and post the logs here for review

    How to debug the Symantec Endpoint Protection Manager

    Article:TECH102413  |  Created: 2007-01-06  |  Updated: 2013-02-26  |  Article URL http://www.symantec.com/docs/TECH102413

     



  • 3.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 26, 2013 11:51 AM

    hello,

    Check this blog

    The Java Virtual Machine has exited with a code of -1, the service is being stopped.

    https://www-secure.symantec.com/connect/blogs/java-virtual-machine-has-exited-code-1-service-being-stopped



  • 4.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 26, 2013 12:12 PM

    There are no SQL services running on this server. I have 5 SEPMs and I may have built this one with an external SQL but there is not one where I thought it would be. Where is the config file for SEPM where it will tell me what SQL server db it is using?



  • 5.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 27, 2013 07:06 AM

    Try increasing the Java heap space on that SEPM:

    Tuning the Performance of the Symantec Endpoint Protection Manager console

    Article:TECH105179  |  Created: 2008-01-18  |  Updated: 2012-11-01  |  Article URL http://www.symantec.com/docs/TECH105179

     



  • 6.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 27, 2013 12:10 PM

    Hi

    Repair and Run Management Server Wizard for SEPM

    Regards

     



  • 7.  RE: SEPM won't work version 12.1.1000.157 RU1



  • 8.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 28, 2013 10:03 AM

    My apologies. I did track down the sql server that this SEPM uses and it is broke. I have to visit it in person. I have the Dell Remote Access and it is telling me there are memory problem on the server itelf so it is not running. Thanks for all the info.



  • 9.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted Apr 29, 2013 06:57 AM

    Hi

    Try repairing the SEPM

    Regards

     



  • 10.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted May 10, 2013 06:22 AM

    Hi

    Have you got a chance to repair the SEPM.

    Regards

     



  • 11.  RE: SEPM won't work version 12.1.1000.157 RU1

    Posted May 10, 2013 10:42 AM

    i too faced similar issue tried many other options finally SEPM helped me resolve the issue